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30-Day Money-Back Guarantee

This course includes:

  • 8.5 hours on-demand video
  • 2 articles
  • 9 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
Design User Experience Design Usability Testing

Usability Testing Boot Camp

Boost your web site's user experience by learning how to run your own usability test from start to finish.
Bestseller
Rating: 4.4 out of 54.4 (677 ratings)
4,267 students
Created by David Travis
Last updated 11/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Structure a usability test plan to get buy-in from management and the development team.
  • Recruit the right test participants
  • Generate test tasks that are relevant to your customers and your business.
  • Identify the right usability test method for your product and its lifecycle phase.
  • Choose between remote and lab-based tests, and moderated and unmoderated usability tests.
  • Design usability tests that meet international standards in usability.
  • Master usability test moderation.
  • Collect and analyse behavioural data.
  • Persuade managers and developers to take action based on your test results.
  • Adapt our industry-standard forms and templates for your own tests.

Requirements

  • A willingness to take the perspective of the user.

Description

Learn how to carry out a usability test — the gold standard for measuring user experience.

This workshop will give you the confidence to run a usability test of your company's product, software or web site.

Unlike market research methods, usability testing shows how real people will use the product in the real world.

But there are several different types of usability test, making it difficult for design teams to agree on a technique. Usability testing is also very different from interviews or focus groups and requires a well-trained test moderator.

Crammed with insights from usability testing experts, you'll:

  • Master usability test moderation.
  • Discover how to choose between remote and lab-based tests, and moderated and unmoderated usability tests.
  • Get coached through the various steps you need to take to run your first usability test.
  • Hear experienced usability testers describe the problems you're likely to encounter when moderating and logging usability tests — and you'll find out how to solve them.
  • Download the forms, templates and cheat sheets that practitioners use in their job.
  • Learn battle-tested, persuasive techniques to present the results to developers, managers and clients.
  • Discover how to find test participants.
  • Benefit from industry insights from user experience expertslike Dr Deborah Mayhew, Dr Philip Hodgson, Miles Hunter, Dr Todd Zazelenchuk and Jeff Sauro in our unique, 15-minute masterclass interviews.

In short, this course will give you the kind of practical knowledge that you can’t get from reading a book.

All of the video lectures, templates and worksheets are download-enabled. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

And on completion of the training, you will receive a certificate of completion and be eligible for free, e-mail-based, refresher training.

Sign up now to get lifetime access to this course. With Udemy's 30-day money-back guarantee, it's risk-free.

Who this course is for:

  • Interface designers who want to experience hands-on techniques for testing and evaluating their designs with end users.
  • Product development engineers and designers who want to choose the right usability test for the current product lifecycle stage.
  • Project managers who want to manage the usability testing process.
  • Marketing managers who want to see samples of usability test reports, usability questionnaires, screeners and other deliverables from usability tests.
  • Business analysts who want to use performance-based testing to communicate the cost-benefits of the user experience.
  • Web site designers who want to learn the kind of practical knowledge that you can't get from reading a book.

Featured review

Say Hien
Say Hien
31 courses
5 reviews
Rating: 5.0 out of 5a year ago
Comprehensive curriculum covering usability testing from start to finish; at each stage the in-depth explanations of different techniques and their pros and cons, and recommendations; plus expert interviews. Very well-done.

Course content

11 sections • 48 lectures • 8h 21m total length

  • Preview03:11
  • Preview05:56
  • Defining usability
    6 questions
  • Defining usability
    05:49

  • Problems with opinion-based research
    11:06
  • Cargo-cult usability testing and why 5 users are enough
    11:23
  • Beyond the focus group: Masterclass Interview with Dr Philip Hodgson
    16:00

  • The Usability Test Plan Toolkit and usability test checklists
    16:36
  • The Usability Test Plan Dashboard
    02:18
  • How to recruit the right participants
    08:47
  • Finding users for your test: Masterclass Interview with Laura Ivory
    14:44
  • A taxonomy of usability tests
    04:48
  • The one-way mirror demystified
    01:53
  • Usability testing mobile devices
    02:15
  • The advantages and disadvantages of the different kinds of test
    06:42
  • Mid-term quiz
    5 questions

  • Red routes and how to identify them
    11:05
  • From red routes to scenarios
    15:28
  • Test tasks and how to present them
    04:26

  • The three roles you play as a test moderator
    16:34
  • How to introduce participants to the test
    06:18
  • Demonstration of a usability test welcome
    09:07
  • The "Usability Test Welcome" video deconstructed
    13:01
  • Quick activity: Now you try
    01:39
  • Moderating your first test: Masterclass Interview with Miles Hunter
    14:17
  • Bias-free test moderation
    15:51
  • Software tools for usability testing
    16:51
  • Notetaking in usability tests: Masterclass Interview with Todd Zazelenchuk
    23:52

  • Introduction to the usability test video
    02:10
  • Video from a usability test
    18:07
  • Usability test video deconstructed
    34:27
  • Usability test video datalogged
    18:07
  • Practical activity: Run a usability test
    01:46

  • How to save time and money with remote, moderated usability tests
    03:40
  • Demonstration of setting up screensharing with a participant
    05:07
  • When to use preference tests, 5-second tests, click tests and labelling tests
    03:51
  • Review of online, unmoderated testing
    04:00
  • Problems with remote, unmoderated, 'thinking aloud' tests
    02:42

  • Usability statistics: the science of generalisation
    14:40
  • Measuring satisfaction with the SUS survey
    08:05
  • Measuring satisfaction with the Microsoft Desirability Toolkit (and Wordle)
    05:25
  • Statistics and the User Experience: Masterclass Interview with Jeff Sauro
    21:13

  • How to engage people with usability data
    12:07
  • How to create a killer highlights reel
    04:39
  • The client's viewpoint: Masterclass Interview with Joanna Aldhous
    16:10
  • Preview15:55

  • Brief review of the key topics
    01:10
  • Reading List
    01:21
  • Please give me your feedback on the course
    00:12

Instructor

David Travis
UX consultant and Udemy Outstanding Instructor
David Travis
  • 4.5 Instructor Rating
  • 9,103 Reviews
  • 55,254 Students
  • 4 Courses

I'm on a mission to create more user experience professionals. 

Perhaps you'd like a job in user experience. Or maybe you already work in the field but you've never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I've turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.   

You're probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia" alongside Sting and Ray Winstone. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I've worked in the fields of human factors, usability and user experience and I've published three books on usability. I'm now a User Experience Strategist at Userfocus, a consultancy specialising in user experience. I'm also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I'm no longer in contact with Sting or Ray Winstone, whose career trajectories have been somewhat different. 

I've provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I've also consulted with public sector organisations like The Greater London Authority, Her Majesty's Revenue and Customs, UK Government and the World Health Organization. 

My students describe me as passionate and technically knowledgeable and students voted me an "Outstanding Instructor" in a Udemy-wide survey .

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