What you'll learn
- Understand what is possible with ServiceNow
- Get a Personal Developer Instance up and running!
- Successfully navigate the platform
Requirements
- A general understanding of IT principles
- A computer with internet access
Description
Are you just starting out in the world of ServiceNow? Are you having a hard time getting up and running with the platform? Maybe your company is transitioning to ServiceNow from another tool, or maybe you’re interested in starting your career as a ServiceNow developer? Whatever your case may be, this course will get you get up to speed on the ServiceNow platform.
Hello, my name is Mark Miller and I’ll be your instructor for this course. I have over 6 years of experience on the platform and have worked on 50+ ServiceNow projects.
Explaining ServiceNow in a clear and concise manner has always been a goal of mine. Unsatisfied by ServiceNow’s own attempt to explain their platform, I set out to create this course, which will do just that.
What can it do? What are the benefits of using the platform? Why might a CIO choose ServiceNow over their internal team of application developers? These are all questions we’ll explore in this course. We’ll also look at 6 use cases which leverage the ServiceNow platform, we’ll cover how to get your very own ServiceNow instance up and running for free, we’ll explore the ServiceNow docs and community, and introduce the user interface and navigating the platform. We’ll end the course by touring the Incident, Problem, Knowledge, and Service Catalog applications.
Thanks and I hope to see you in the Up & Running with ServiceNow course!
Who this course is for:
- Those who are new to the ServiceNow platform
- Those who are interested in what ServiceNow can do
Course content
- Preview07:19
- 04:21Navigating Udemy
- 02:38A Note on ServiceNow Releases
- 09:04So What Is ServiceNow?
- 08:19Concepts & Terminology
- 00:10Obtaining a Personal Developer Instance
- 00:05ServiceNow Resources & FAQs
Instructor
![Mark Miller](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.4 Instructor Rating
- 11,450 Reviews
- 31,589 Students
- 5 Courses
Mark Miller has over 6 years of experience on the ServiceNow platform, having worked on hundreds of ServiceNow projects. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications.
His home base is in San Francisco but loves traveling all over the world.