Unspoken Rules of Business Email to Boost Your Career

Name: Unspoken Rules of Business Email to Boost Your Career
Rating: 4.7 (6 reviews)

Understanding Email Tone and Etiquette

Created byNicholas Gilmore

Last updated 8/2024

English

What you'll learn

Develop an advanced skill in understanding the tone of an email
Learn to identify passive-aggressive behavior in emails
Learn to understand when and who to copy on an email
Learn how to politely decline an email request
Learn when to use email chains and when not to
Learn how to craft the perfect subject line
Learn how to avoid sounding overly defensive in email responses

Course content

9 sections • 60 lectures • 2h 10m total length

Welcome & Introduction1:52
Get your money’s worth!1:01
Learning how to Adjust Audio Speed1:12

What we will focus on?1:03
Discover how to read the tone of a message and interpret meaning between the lines in emails. Avoid memorizing phrases; learn to communicate with subtlety like a local.
What you can do after you finish?0:54
Master diplomatic communication in tricky email situations, understand subtle criticism, respond effectively, communicate at work with advanced natural language, stress less with English emails, and boost your career.
How will the lessons be structured?1:03
Conclusion1:22

Learning to identify passive-aggressive behavior in emails1:25
Teaching Example: Handling a passive aggressive request1:34
Deep Dive the email & How else could it be understood?2:53
Example 1: Passive Aggressiveness with Timelines2:21
Deep Dive the email & How else could we interpret this email?2:45
Example 2: Raising an Issue Passive Aggressively1:40
Analyze how a website update issue is raised with a passive-aggressive tone, and learn to communicate problems professionally to keep website accuracy and professionalism.
Deep Dive this email & How else could we interpret this email?2:20
Example 3: Passive Aggressive Check-In2:17
Let’s Deep Dive this Email & How else could we interpret this email2:13
Lesson Conclusion - How to avoid sounding passive aggressive in an email3:08

Who cares about sounding defensive in an email?1:28
Teaching Example - Defensive Focus, Not Problem Solving1:43
Let’s Deep Dive this Email & How else could we interpret this email?2:23
Example 1: Defensive Reaction to Question1:42
Let’s Deep Dive this Email & How else could we interpret this email?2:49
Example 2: Ignoring Constructive Feedback by Being Defensive1:50
Let’s Deep Dive this Email & How Else Might We Interpret this Email?2:55
Example 3: Defensive Reaction to Criticism1:44
Let’s Deep Dive this Email & How Else Might We Interpret this Email?2:18
Lesson Conclusion - How to Avoid Sounding Overly Defensive in Emails3:49

Why do we need to know how to politely decline an email request?2:04
Teaching Example: Enabling a Coworker to Solve Their Own Problem1:39
Let’s Deep Dive this Email & How else could we interpret this email?2:58
Example 1: Declining a Request that is Outside the Scope of Work1:43
Let’s Deep Dive this Email & How else could we interpret this email?2:14
Example 2: Declining and Referring a Request1:53
Let’s Deep Dive this Email & How Else Might We Interpret this Email?2:26
Example 3: Declining and Redirecting a Request1:54
Let’s Deep Dive this Email & How Else Might We Interpret this Email?2:17
Lesson Conclusion - How to Politely Decline a Request4:31
Master three polite decline strategies for email requests by showing empathy or apology, giving a brief reason, and sharing a useful contact or link.

Why bother to learn how to identify when and who to copy on an email?1:22
Teaching Example: Too Many People on One Email1:56
Let’s Deep Dive this Email & How else could we interpret this email?3:19
Example : Criticism with Manager1:55
Let’s Deep Dive this Email & How else could we interpret this email?3:23
Example 2: Criticism in Front of Team2:26
Let’s Deep Dive this Email & How Else Might We Interpret this Email?2:58
Example 3: Passive Aggressive Criticism in Front of Team2:36
Let’s Deep Dive this Email & How Else Might We Interpret this Email?3:13
Analyze how tone and context shape email interpretation, from critique of brand standards to passive-aggressive phrasing, and explore alternative readings like mistakes or venting.
Lesson Conclusion - How to decide who to add to the email and who not to5:20

Why should I care about crafting a good subject line?1:14
Example 1: Poor Searchability1:50
Breakdown & Recommendation1:18
Example 2: Missing Critical Information1:48
Breakdown & Recommendation1:37
Explain why vague subject lines hinder locating the right lot and propose a precise line like 'sales contact for lot No. 38 development in California' to improve searchability.
Example 3: Missing Key Action1:52
Identify the dangers of vague subject lines and demonstrate how to request forwarding the email you sent to the customer regarding the engine issue for our records.
Breakdown & Recommendation1:13
Lesson Conclusion - Best Practices for Writing Email Subject Lines1:54

Requirements

Desire to improve your English
Ability to use English at a minimum of lower intermediate level
Willingness to broaden your understanding of email culture in English speaking environments
Willingness to embrace the complexities of English used in complex social environments

Description

The nature of this course is to teach how to read the tone of a message and how to interpret between the lines like a native speaker would. WARNING: this is not a course where we only teach standard phrases but rather an advanced level course that will help you communicate more like a local, including but not limited to soften your tone when you try to reject a request, be diplomatic when it is a tricky situation and understand when people are challenging you and criticize you in a subtle way. Communication is not just to get the message across but to do so in a culturally appropriate and elegant manner. STOP using basic communication and boost your career by mastering the art of nuanced email communication just like how you do in your native language. Unlock the secrets to effective and sophisticated interactions that will set you apart in the ever more competitive professional world.

Love them or hate them Emails are not going anywhere

As of 2023, it's estimated that over 300 billion emails are sent daily worldwide. (Source: Statista)
In 2023, there were approximately 4.6 billion email users worldwide, a number expected to grow to over 4.9 billion by 2025. (Source: Statista)
So we have to accept and embrace the technology that is here now

Communication is Key to Success, Especially Email

English is the dominant language of business communication globally, with approximately 1.75 billion people using English to communicate on a regular basis, including email. (Source: Harvard Business Review)
The average office worker receives around 121 emails per day and sends about 40 business emails daily. (Source: Radicati Group)
In a business context, professionals spend an average of 28% of their workweek managing email. (Source: McKinsey)
With such a large amount of communication done over email it is worth spending time to master the craft

This is not Just Another Basic English Course

Not just another vocabulary and phrase training course
We don’t teach you tricks to FAKE fluency
Teach the skills necessary to decode emails like a native speaker
Don’t just communicate, express yourself and understand others as they intend

Who this course is for:

Intermediate to Advanced Learners of English, Those Who Want to Use English Professionally
College and University Students who are or will Shortly be Employeed Soon
Job Hunters
Working Professionals looking to Climb the Career Ladder
Professionals Working in Customer Service Sectors or Customer Facing Jobs

Unspoken Rules of Business Email to Boost Your Career

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 4min

Lesson 04 lectures • 4min

Lesson 1 Learning to identify passive-aggressive behavior in emails10 lectures • 23min

Lesson 2 Learning how to avoid sounding overly defensive in email responses10 lectures • 23min

Lesson 3 Learning how to politely decline an email request10 lectures • 24min

Lesson 4 Learning when to use email chains and when not to4 lectures • 10min

Lesson 5 Learning to understand when and who to copy on an email10 lectures • 28min

Lesson 6 Learning how to craft the perfect subject line8 lectures • 13min

Ending1 lecture • 2min

Requirements

Description

Who this course is for: