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Understanding Emotional Intelligence in the Workplace
Rating: 4.6 out of 5(4 ratings)
217 students

Understanding Emotional Intelligence in the Workplace

Unlock career success by knowing how to manage yourself, regulate your feelings and develop effective relationships
Created byJulie Cooper
Last updated 8/2024
English

What you'll learn

  • Understand what Emotional Intelligence is and know the impact it has on our working lives
  • Be able to describe the four areas of the Emotional Intelligence framework
  • Have assessed your own Emotional Intelligence strengths and weaknesses
  • Have strategies for improving some aspects of your own EQ

Course content

3 sections5 lectures34m total length
  • Introduction to Understanding Emotional Intelligence3:10

    The Course Aims

    Here I will explain our aims and what we will be covering during this course.

    The aims are:

    • To understand what Emotional Intelligence is and know the impact it has on our working lives

    • Be able to describe the four areas of the EQ framework

    • Have assessed your own Emotional Intelligence strengths and weaknesses

    • Have strategies for improving some aspects of your own EQ


  • Defining what Emotional Intelligence is and why it is important5:02

    Why is EQ Important? What does the research tell us?

    By the end of  this lecture, you will be able to define what Emotional Intelligence is  and know what claims the research makes for its importance.  You will have considered  these and how they impact on your career



Requirements

  • This is an introductory course, no prior knowledge is required. It would be helpful to print your 20 page workbook.

Description

What emotions are you experiencing right now? Could they be affecting your performance or reputation? Or having a negative impact on your colleagues? Can you recognise how others are feeling? Do you know how and when to adapt your behaviour or control your feelings?

There is much evidence saying that Emotional Intelligence (EQ) is a key factor in workplace and relationship success. It is more important than IQ when progressing your career – so understanding what it is and knowing how to develop it is critical if you want to get ahead.

This introductory course begins by explaining what EQ is and the claims that have been made in the research psychologists have done, so that we can understand the impact our personal EQ can have. Then we’ll move on to look at a framework of four areas that we need to examine so that you can begin to assess your strengths and where you might want to improve. They are:

· Self awareness

· Social awareness

· Self management

· Relationship management

For each one, we will unpick the factors involved and do an exercise in your workbook to give you time to reflect and evaluate your current behaviour. By now, you will have some understanding of the competences you have and those you want to develop. To help you get a clearer picture, the next step is an EQ questionnaire. You’ll answer 25 questions, then score yourself. You will be able to see where you are strongest, also how you compare to the average scores of leaders that have done the same assessment.

By this point, you should be able to see where you need to improve – but how will you do it? We’ll discuss a range of ideas for each section. You can choose the ones that will work for you.

Lastly, we’ll look at where your emotions come from, so that you can learn to control the unhelpful ones at source, and the importance of learning to identify them correctly. This course will take you about two and a half hours to complete and includes a 20 page workbook, so that you can refresh your memory at any time. There’s a quiz at the back of the workbook so you can test yourself on your learning.

Who this course is for:

  • Those who are keen to progress in their career and manage relationships better by understanding the impact of Emotional Intelligence