
The Course Aims
Here I will explain our aims and what we will be covering during this course.
The aims are:
To understand what Emotional Intelligence is and know the impact it has on our working lives
Be able to describe the four areas of the EQ framework
Have assessed your own Emotional Intelligence strengths and weaknesses
Have strategies for improving some aspects of your own EQ
Why is EQ Important? What does the research tell us?
By the end of this lecture, you will be able to define what Emotional Intelligence is and know what claims the research makes for its importance. You will have considered these and how they impact on your career
Understanding the model
By the end of this lecture, you will be familiar with the first two quadrants of the model - self awareness, self management. You will have explored the competences which make up each part and completed some reflective exercises to help you assess your own thoughts and behaviour.
Assessing Yourself and identifying development needs
Through a questionnaire and a series of reflective exercises, you will:
have new understanding of your current level of EQ
have pinpointed the areas where you want to improve
have considered several ideas of how you can move forward and begun to form a development plan.
Learning to manage our emotions
We need to understand where they come from, so that we can learn how to control them effectively. Learning to name them accurately so that we can deal with them is an important tool we will consider.
Development Planning - where do you go from here?
What one thing will you do differently to make a positive difference? What will you stop, start, and continue doing?
Goodbye for now
Complete the Recap Quiz at the back of your workbook to see how much you have remembered.
What emotions are you experiencing right now? Could they be affecting your performance or reputation? Or having a negative impact on your colleagues? Can you recognise how others are feeling? Do you know how and when to adapt your behaviour or control your feelings?
There is much evidence saying that Emotional Intelligence (EQ) is a key factor in workplace and relationship success. It is more important than IQ when progressing your career – so understanding what it is and knowing how to develop it is critical if you want to get ahead.
This introductory course begins by explaining what EQ is and the claims that have been made in the research psychologists have done, so that we can understand the impact our personal EQ can have. Then we’ll move on to look at a framework of four areas that we need to examine so that you can begin to assess your strengths and where you might want to improve. They are:
· Self awareness
· Social awareness
· Self management
· Relationship management
For each one, we will unpick the factors involved and do an exercise in your workbook to give you time to reflect and evaluate your current behaviour. By now, you will have some understanding of the competences you have and those you want to develop. To help you get a clearer picture, the next step is an EQ questionnaire. You’ll answer 25 questions, then score yourself. You will be able to see where you are strongest, also how you compare to the average scores of leaders that have done the same assessment.
By this point, you should be able to see where you need to improve – but how will you do it? We’ll discuss a range of ideas for each section. You can choose the ones that will work for you.
Lastly, we’ll look at where your emotions come from, so that you can learn to control the unhelpful ones at source, and the importance of learning to identify them correctly. This course will take you about two and a half hours to complete and includes a 20 page workbook, so that you can refresh your memory at any time. There’s a quiz at the back of the workbook so you can test yourself on your learning.