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Design User Experience Design

User Experience (UX): The Ultimate Guide to Usability and UX

Get a job in UX and build your user research and UX design skills with this hands-on user experience training course.
Rating: 4.6 out of 54.6 (5,779 ratings)
20,791 students
Created by David Travis
Last updated 4/2020
English
English, Italian [Auto], 
30-Day Money-Back Guarantee

What you'll learn

  • Bake UX into your workflow by following a proven, user centred design framework.
  • Plan field visits and user interviews to uncover user needs.
  • Moderate a usability test and prioritise the observations.
  • Create personas, user stories, red routes and user journey maps.
  • Uncover and describe users’ mental models.
  • Choose appropriate schemes for classifying and organising information.
  • Design and conduct online and offline card sorting sessions.
  • Select appropriate user interface design patterns.
  • Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
  • Create user interface designs that exploit universal principles of visual design.
  • Design usability tests to measure time on task, success rate and user satisfaction.
  • Evaluate the usability of systems by applying usability heuristics.
  • Prepare for the BCS Foundation Certificate in User Experience.

Requirements

  • You don't need a background in user experience, design or coding to take this course.
  • This is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete.

Description

2020 Edition.

You've just landed on Udemy's highest rated course on user experience (UX). Thousands of user researchers and designers have used this course to kick-start their career in UX. You can do it, too.

Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.

Build a UX portfolio to boost your job prospects as you complete five real-world sample projects.

Gain industry-recognised certification by preparing for the BCS Foundation Certificate in User Experience.

UX Mastery reviewed dozens of online courses in UX, but they gave just one course 10/10: this one.

Build Your UX Portfolio As You Work Through 5 User Research and Design Projects.

The sample projects in the course include:

  • Find my pet: a product that allows people to track down wayward pets who have got lost.

  • Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.

  • Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.

  • The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.

  • The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.


A career in User Experience is one of the most rewarding and challenging jobs in the technology sector. This online training course will give you the background you need to get started.

Prepare for the BCS Foundation Certificate in User Experience.

This course covers the comprehensive syllabus for the BCS Foundation Certificate in User Experience and contains 90 multiple-choice quiz questions to test your knowledge and prepare for the exam. You can take the exam (at extra cost) anywhere in the world at a Pearson Vue exam centre.

Free bonus offer!

  • Free bonus #1: A 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations, stencils for UI prototypes, a detailed reading list and a glossary of terms..

  • Free bonus #2: A 417-page, high quality PDF that contains every slide shown on the course. Print this out, load it on your mobile device or keep it handy on your computer: it's your choice.

  • Free bonus #3: A written transcript of every lecture. Comprising 231 pages and 89,236 words, this document is useful if English isn’t your native language or if you just want a readable and searchable version of the course.

  • Free bonus #4: 90 multiple-choice quiz questions to test your knowledge as you progress through the course.

  • Free bonus #5: Access to our thriving Facebook group where you can network with fellow students, ask questions and submit assignments for peer review.


Download everything. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

When does it start?

Today! This is a self-paced course, so you can start anytime and view the lectures anywhere. Sign up now and you could be watching the first video in under 5 minutes.

How long will it take?

With over 140 lectures and 9 hours of content, this is the most in-depth course on UX you'll find on Udemy. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete. And if you want to spread the course out over a longer period, that’s fine too.

Is it for me?

This course is for you if you want to get hands-on practice in all the stages of user experience. Perhaps you’re starting out in the field of user experience. Or maybe you want to transition from your current job role to a career in UX. Whatever your background, you’ll apply your skills to a real world project that will become the first entry in your UX portfolio.

What if I get stuck?

As you move through each of the steps in the design process, you’ll be able to test your knowledge and compare your work with other students so you can see what “good” looks like. I review the course forum every day and I answer all student questions within 24 hours. So if you struggle with any of the material, just ask a question and I'll help you out.

Can’t I learn this stuff from a book?

It’s certainly possible to build your user experience expertise by reading books and blog posts, but that can be a slow process and it makes it hard to see the big picture. With this workshop, it’s you and me together working for a client, and I’m giving you the same tips, the same advice, and sharing the same techniques I’ve learned over the years on hundreds of design projects.

What if I don't like it?

Over 17,000 people have taken this online course and over 90% of students give it 4 or 5 stars, so I'm confident that you'll love this course. Just in case, I offer a 30-day, no questions asked, money-back guarantee. So sign up today, it's risk free!

Kick start your career in user experience with this 12-hour, online, video training course.

Who this course is for:

  • Anyone who wants to transition from their current job role to a career in user experience.
  • User researchers or designers who want to build their user experience portfolio by applying their skills to a real world design project.
  • Software developers who want to learn techniques for designing more engaging systems.
  • Project managers and Scrum Masters who want a full lifecycle process for introducing usability into their design project.
  • Interface designers who want to learn methods for testing and evaluating their designs.
  • Web site designers who want to understand the principles of human-centred design.
  • Marketing managers who want to find out about the business and brand benefits of user experience.
  • Business analysts who want quick and effective tools for communicating requirements of users.

Featured review

Ana Sevilla
Ana Sevilla
4 courses
2 reviews
Rating: 5.0 out of 52 months ago
David Travis, the course instructor, is a great communicator and provides amazing examples and challenges. I really enjoyed the course and I suscribed to his Youtube Chanel. I strongly recommend this course and would take other courses from this instructor

Course content

12 sections • 156 lectures • 12h 9m total length

  • Preview02:52
  • Course Objectives
    Preview05:35
  • Student Workbook and Download Pack
    00:15
  • Preview05:44
  • The business benefits of user experience
    05:28
  • What is Usability? Product evaluation activity
    03:18
  • Can openers - Demonstration
    01:35
  • Can openers - User Research
    05:52
  • Can openers - Debrief
    08:24
  • The 6 Rules of Usability
    06:51
  • ISO 9241 - A standard for usability
    03:18
  • The Course Roadmap
    05:06
  • Guiding Principles
    5 questions
  • Don't skip this lecture
    03:31

  • Preview01:17
  • How usability depends on the “context of use”
    08:20
  • What is a browser?
    02:32
  • What do users want?
    06:23
  • An introduction to contextual inquiry
    08:26
  • The Remote Control - Activity
    05:02
  • The Remote Control - Debrief
    03:12
  • Practical field visits, step 1 - Users
    02:28
  • Practical field visits, step 2 - Focus
    04:36
  • Practical field visits, step 3 - Recording
    05:57
  • Practical field visits, step 4 - Notetaking
    05:49
  • Practical field visits, step 5 - Affinity Diagramming and User Story Mapping
    05:50
  • Presenting results as empathy maps and storyboards
    01:52
  • Guerrilla techniques for user research
    05:08
  • Three myths about field visits
    02:58
  • User research
    5 questions

  • Preview00:45
  • Why the average user doesn't exist
    07:17
  • Introduction to Personas
    09:30
  • Walkthrough of a persona case study
    04:41
  • Walkthrough of a persona case, continued
    05:59
  • The benefits of personas
    02:30
  • The pitfalls of personas
    05:56
  • Publicising your personas
    03:39
  • The 7-step persona checklist
    04:50
  • Illustrating the context of use
    5 questions

  • Preview02:41
  • Find My Pet
    02:39
  • Citizen Journalist
    02:31
  • Digital Postcard
    03:11
  • Gift Giver
    03:59
  • Tomorrow's Shopping Cart
    03:28
  • Design activity research briefing
    04:11
  • Persona Groups Briefing
    01:34
  • Persona Creation Briefing
    05:23
  • Student work examples - Personas
    14 pages

  • Preview00:42
  • Red Routes, or why featuritis doesn't work
    04:20
  • The What and Why of Red Routes
    07:46
  • The Flexibility - Usability Trade off
    05:06
  • Prioritising red routes
    03:59
  • Red Routes — Quick Activity
    02:38
  • Student work examples - Red Routes
    14 pages
  • How to build bulletproof user stories for agile
    07:58
  • Testing a user story
    02:00
  • Student work examples - User Stories
    13 pages
  • Red routes and user stories
    5 questions

  • Preview00:38
  • Introduction to Lean UX
    03:45
  • Problem and Solution Hypothesis Testing
    05:32
  • Defining and measuring usability
    03:01
  • Measuring Effectiveness
    04:25
  • Measuring Efficiency
    03:43
  • Measuring Satisfaction
    02:53
  • The Usability Dashboard
    05:30
  • Measuring usability
    5 questions

  • Preview01:01
  • Introduction - The Elements of User Experience
    02:22
  • Introduction to information architecture
    06:12
  • LATCH - The 5 Hat Racks for organising information
    08:14
  • LATCH - Case Study using BBC iPlayer
    03:04
  • Introduction to card sorting
    07:49
  • Demonstration of an online card sort
    03:20
  • Card sorting data analysis
    02:40
  • Card sorting analysis example
    04:29
  • Semantic matches and faceted navigation
    03:45
  • Trigger words
    06:49
  • Information Architecture
    5 questions

  • Preview01:31
  • Mental models, conceptual models, affordances and signifiers
    07:01
  • Some examples of mental models
    05:25
  • Skeuomorphic versus Flat design
    05:05
  • User interface design patterns and consistency
    06:23
  • Progressive disclosure
    05:22
  • Choosing the correct user interface control
    04:55
  • Checkboxes, radio buttons and Fitts' Law
    08:05
  • The Drop Down Menu - The UI control of last resort?
    04:49
  • Expectations about web page layout
    07:29
  • Interaction Design
    5 questions
  • The Aesthetic Usability Effect and the Contrast Principle
    05:40
  • The Alignment Principle
    02:51
  • The Principles of Repetition and Proximity
    04:52
  • Form redesign - Alignment
    03:22
  • Bluffers' Guide to Eye Tracking
    05:02
  • Form redesign - Labels
    03:58
  • Form redesign - The Question Protocol
    05:48
  • Form redesign - Trigger words and finishing touches
    03:07
  • Visual Design
    5 questions
  • Introduction to paper prototyping
    04:20
  • Examples of paper prototypes
    03:23
  • A paper prototype in action
    01:53
  • Getting the design right and getting the right design
    02:08
  • Paper prototyping's strengths and weaknesses
    03:11
  • What's in a paper prototyping kit?
    04:56
  • Overview of electronic prototyping tools
    02:46
  • Prototyping activity - Briefing
    02:07
  • Student Work Examples - Prototyping
    00:04
  • User Interface Prototyping
    5 questions

  • Preview01:20
  • The 2 types of usability evaluation
    04:17
  • Formative and Summative Usability Testing
    04:23
  • Why 5 users is (usually) enough for a usability test
    04:05
  • In-person and remote usability testing
    02:17
  • Welcoming the participant and giving instructions
    04:36
  • Getting participants to think aloud
    03:07
  • Creating good usability test scenarios
    04:27
  • Keeping a poker face and reminding participants to think aloud
    03:22
  • Roles in a usability test - moderator, computer and observer
    04:11
  • Observations and interpretations
    02:21
  • Prioritising usability problems
    06:00
  • Student Work Examples - Usability Testing
    00:04
  • Student Work Example: Video of a usability test for 'Find My Pet'
    08:17
  • Jakob Nielsen's Usability Heuristics
    04:33
  • Visibility of system status
    01:53
  • Match between system and the real world
    02:17
  • User control and freedom
    01:18
  • Consistency and standards
    01:09
  • Help users recognise, diagnose and recover from errors
    01:16
  • Error prevention
    01:47
  • Recognition rather than recall
    01:59
  • Flexibility and efficiency of use
    01:25
  • Aesthetic and minimalist design
    02:38
  • Help and documentation
    02:08
  • Why you need more than one reviewer
    02:08
  • Web Accessibility Guidelines
    02:53
  • Usability Evaluation
    5 questions

  • Preview01:34
  • How to convince your manager that UX matters
    06:16
  • Getting users for your first user research activity
    02:48
  • Building your UX career within your organisation
    03:34
  • Creating a UX Portfolio
    04:22
  • Preview00:04
  • Preview00:05
  • Student Work Examples: UX Portfolio Review
    57:49
  • What makes a great UX Portfolio? Learning points from the Portfolio review
    02:04
  • Putting your knowledge into practice
    03:54
  • Please give me your feedback on the course
    00:16

Instructor

David Travis
UX consultant and Udemy Outstanding Instructor
David Travis
  • 4.5 Instructor Rating
  • 9,355 Reviews
  • 56,370 Students
  • 4 Courses

I'm on a mission to create more user experience professionals. 

Perhaps you'd like a job in user experience. Or maybe you already work in the field but you've never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I've turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.   

You're probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia" alongside Sting and Ray Winstone. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I've worked in the fields of human factors, usability and user experience and I've published three books on usability. I'm now a User Experience Strategist at Userfocus, a consultancy specialising in user experience. I'm also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I'm no longer in contact with Sting or Ray Winstone, whose career trajectories have been somewhat different. 

I've provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I've also consulted with public sector organisations like The Greater London Authority, Her Majesty's Revenue and Customs, UK Government and the World Health Organization. 

My students describe me as passionate and technically knowledgeable and students voted me an "Outstanding Instructor" in a Udemy-wide survey .

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