Twilio - Enhance Interaction With Customers
3.9 (14 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,505 students enrolled

Twilio - Enhance Interaction With Customers

Engage customers across channels - SMS, voice, video, WhatsApp, email and more.
3.9 (14 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,505 students enrolled
Created by Jens Belner
Last updated 5/2020
English
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
23 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • 2 articles
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You’ll watch over the shoulder while professionals put all the features of Twilio to use.
  • Streamline your business and modernize it at the same time. The way you’ve been handling telecommunications is all wrong.
  • Learn how Twilio can benefit your business by watching our videos.
  • How to work with the advanced features and make the best of it.
  • How to become more efficient in your daily activities and speed up your output using this platform.
  • Learn the smart way to make things happen fast as the experts do with some key features of this service.
  • Learn how to reduce frustrations and time-consuming activities by applying my practical advice when using this service.
  • How about automation? Learn the simple tricks and tips we use to get it done.
  • Master every aspect of this service so that you can train other people how to use it as it.
  • Stay at the top of your competition and keep your business ahead of the learning curve.
  • And so much more...
Requirements
  • Only the will to learn and apply new tools and techniques to enhance interaction with customers
Description

Transform your customer communications with Twilio

Twilio is the world’s leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, WhatsApp, email and more.

Programmable SMS

Send and receive text messages globally with the API that over five million developers depend on.

Twilio Flex

Customize every aspect of your contact center with the fully-programmable contact center platform.

Programmable Voice

Make, receive, and monitor calls around the world using the voice API that developers rely on.

Twilio Sendgrid

Reach customers using a flexible email API that enables time-savings, scalability, and delivery expertise.


Brand New Over-The-Shoulder Video Series On How To Enhance Audience Interaction With Twilio.

Twilio enables you to almost effortlessly communicate with your customers.

It’s surprising to think how little communication is thought about in the digital world.

Everyone automatically assumes that everything is done electronically. Talking to people still plays a vital role in everyday business.

Before services like Twilio existed, it meant that you had to purchase and own lots of hardware. Now everything is in the Cloud, and Twilio operates it.


Cloud-Based Tools Offer Flexibility

The need to own and operate telecommunication hardware is long gone. Everything you need is now located in Twilio’s cloud.

It’s just a matter of connecting to their API and utilizing their tools. Your customers won’t have any idea what’s going on in the back end.

All of their calls will be handled as if you were operating the hardware yourself. You, on the other hand, your life will be a whole lot easier.

It will be once you fully utilize all of the features that Twilio has to offer.


Scale To Fit The Needs Of Your Business

Businesses have a way of growing if you’re doing things right. Hopefully, you’ll have to scale everything as your business grows.

None of that’s a problem when it comes to Twilio. You’ll be able to scale up or even down if it’s required.

You may have a business where the level of communication ebbs and flows depending on the time of year.

Everything can be quickly taken care of by just making a few changes inside Twilio.


You Don’t Have Time To Learn Twilio On Your Own

What’s the one thing holding you back from using Twilio?

It’s the learning curve involved. No one ever said using Cloud-based solutions like Twilio is easy.

It does require you to spend quite a bit of time learning the ins and outs.

What if there was a way streamline the entire learning process? Would you think differently of Twilio then?

Of course, you would, and we’ve got a solution that will fit the needs of any size business.


Who this course is for:
  • Anyone who wan't to learn how Twilio can improve their business
Course content
Expand all 43 lectures 01:24:18
+ Twilio Basic - Enhance Interaction With Customers
22 lectures 41:38
5 - The Twilio Studio
01:34
6 - Creating Flows - SMS Autoresponder
03:13
7 - Upgrading Your Account
01:12
8 - Troubleshooting the SMS Flow
02:06
9 - Call Forwarding
02:37
10 - Voice Recording
02:48
11 - Gather Input on the Call
03:17
12 - Say-Play Set Up
02:57
13 - Account Settings
02:04
14 - Twilio Stats and Billing
01:49
15 - Twilio and Slack Integration
02:24
16 - Zendesk and Twilio Via Zapier
02:29
17 - Twilio and Zapier Integration
01:58
18 - Messages Read By Twilio Via Zapier
01:20
19 - SMS-EMail - Via Zapier
01:25
20 - E-Mail to SMS Via Zapier
01:07
Audio lectures
00:01
+ Twilio - Advanced
21 lectures 42:40
2 - Build a Phone Tree - Part 1 - Gather Input Widget
02:44
3 - Build a Phone Tree - Part 2 - Split Conditions
03:13
4 - Build a Phone Tree - Part 3 - Connect Call Widget
02:34
5 - Build a Phone Tree - Part 4 - Testing Out the System
02:39
7 - Build an SMS Survey - Part 2 - The Check Response Widget
02:30
8 - Build an SMS Survey - Part 3 - Answer Widget
02:12
9 - Build an SMS Survey - Test The System
02:00
10 - Twilio and Twitter Integration
02:32
12 - Twilio and Dropbox - Upload Recordings
01:38
13 - Twilio and Zoom Integration - New Registratrant Notification by SMS
02:01
14 - Twilio and Autoresponder Integration
02:05
15 - Twilio and Go to Webinar Integration - SMS Notify for New Attendee
01:45
16 - Twilio and Stripe - Integration - SMS Notification of New Customer
01:48
17 - Twilio and Eventbrite Integration - SMS Notification of Event Attendee
01:40
19 - Live Example - Part 2 - Call Forwarding
01:58
Twilio Advance - Audio files -Listen on the Go
00:02