Learn Twilio Conversations API & Task Router

Create a Twilio account, verify email and phone, obtain a trial number, explore the conversations API and default service, and get ready to download and set up the Laravel framework.

Set up a Laravel project with composer, install the Twilio PHP SDK, configure the env file and the Twilio_ database prefix, run migrations, and prepare for Twilio conversations integration.

Explore the ui and ux flow of a Twilio Conversations app, covering login, registration, and dashboard, with a Laravel backend, authentication tokens, and component-driven views.

Builds the Laravel signup and login forms with csrf protection and post routes. Includes creating register and login controllers, hashing passwords, and redirecting after authentication, preparing for Twilio Conversations API.

Generate Twilio Conversations client tokens via a Laravel backend with Ajax, using unique identities. Integrate the JavaScript SDK to manage conversations across web chat, WhatsApp, and more.

Initialize the Twilio Conversations client with a fetched access token, then monitor connection state and events such as conversation added, joined, left, removed, updated, and typing indicators.

Load and display conversations dynamically in Twilio Conversations, showing the friendly name and date created, and enable deletion with confirmation and real-time UI updates.

Explore opening conversations, sending messages, and loading messages with the Twilio Conversations API, including managing current conversations, conversation IDs, and message building for real-time chat.

Learn to create a conversation, load and add participants, and show a real-time typing indicator in Twilio Conversations API, with inline Laravel Blade directives and participant management.

Update author attributes and conversation title in the Twilio Conversations API, and display real-time participant counts and typing indicators using get participants and update attributes.

Learn to fetch unread messages count per conversation using Twilio Conversations API and update the last read message index, marking messages as read in real time.

Sort Twilio conversations by date or last message using a conversations array that tracks id, created date, friendly name, and last message date, ensuring new or updated chats stay top.

Learn to extend a web chat with Twilio Conversations API by adding and removing participants, showing message authors and timestamps, and loading the current participants list with real-time updates.

Learn to manage Twilio Conversations API by adding participants and sending media messages, including uploading images, attaching media via Ajax, and handling real-time updates in the active conversation.

Enable and monitor user reachability in Twilio conversations by performing a one-time REST API call to enable service reachability indicator. Display online status for conversation participants.

Add non chat participants from SMS and WhatsApp into Twilio conversations, using proxy and address, verify numbers, and navigate trial account restrictions in Twilio.

Learn how to add a WhatsApp participant to a Twilio Conversations API conversation using the sandbox, including linking a number, opting in to WhatsApp, and creating a WhatsApp–specific participant binding.

Explore inbound and outbound Twilio Conversations API, integrate Facebook Messenger, and configure auto creation with webhooks and REST API to manage conversations.

Integrate Facebook inbound conversations into Twilio by extracting the messenger ID and updating the conversation friendly name and attributes via the REST API, with error handling and testing.

Configure inbound SMS with Twilio Conversations API, enable auto creation, and route webhooks to assign conversations to users, transforming SMS messages into active conversations.

Create a 1-1 private chat with Twilio Conversations by adding two participants, setting unique name to the participant email, and restricting joins with group=false, while displaying the other participant's name.

Learn to customize a private 1-to-1 conversation by displaying the participant name, restricting icons, and toggling visibility of conversation actions in the open conversation flow.

Explore login, create conversations, manage participants, and send messages and attachments with the Twilio Conversations API. Preview Twilio Task Router integration with Conversations to build chat centers.

Update your conversations app to use attached media and message type to handle media messages automatically, loading images, audio, video, and pdf via temporary urls and embedded elements.

Learn how Twilio Task Router automatically assigns chats to qualified agents via workflows and queues, connecting conversations with back-end systems and handling parallel requests.

Learn how Twilio Task Router uses workspaces, task queues, workflows, and workers to route conversations, supporting a two-step customer-agent flow via REST API setup.

Create and delete workspaces with the Twilio task router by wiring a form to store workspace titles, validate input, and sync the Twilio workspace ID to database and Twilio console.

Create and integrate Twilio task queues in Laravel, using migrations, workspaces, and a dedicated Twilio service to send curl requests to the Twilio endpoint and save results.

Display, edit, and delete task queues within a workspace, load queues with related workspace data, and synchronize changes with Twilio through a Laravel service layer.

Learn how workflows route tasks in Twilio Conversations API and Task Router using skill filters. Build a manual workflow with reservation timeouts and filters, then preview API-driven workflow creation.

Learn to create twilio task router workflows via rest api, using dynamic filters, expressions, and targets within a workspace, and store workflows and their queues in your database.

Update and delete workflows via REST in Twilio Conversations API & Task Router, including updating the workflow's friendly name and syncing with the workspace.

Learn to fetch and store Twilio Conversations API workspace activities and task channels, create corresponding models (workspace_activity, workspace_task_channel), generate slugs, handle errors, and consolidate data in a transactional workflow.

Register agents in the Twilio workspace by creating a users table and linking each user to workspace and task queues, with migrations and a service to manage these associations.

Register and configure workers in a Twilio workspace by creating workers with friendly names and json-encoded skills, linking them to a user, and setting available activities and capacities.

Learn to fetch worker task channels in Twilio Conversations API and Task Router, store them in a user task channels table, and prepare for updating worker channels in the app.

Update a user’s task queues and channels, adjust worker task channel capacity via REST API, and delete workers and users in Twilio Conversations Task Router (offline first).

Generate a Twilio task router worker capability token and pass it to the front end to initialize the JavaScript SDK and worker events.

Learn to initialize a Twilio Task Router worker, fire worker events, and manage worker availability by updating activity and online/offline status using the token.

Learn to build the front end for a Twilio conversations and task router chat: load the chat widget via Ajax, initiate conversations with customer data, and create tasks for agents.