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Troubleshooting your Root Cause Analysis
Rating: 4.5 out of 5(22 ratings)
123 students
Created byFlavio Capasso
Last updated 5/2022
English

What you'll learn

  • Recognize how our thinking processes affect our Root Cause Analysis
  • Understand the concepts related to Root Cause Analysis
  • Categorize de different types of problems that happen in a production process
  • Learn how to choose the right tool for each type of problem
  • Review the basic concepts of the most important tools for a root cause analysis

Course content

7 sections • 39 lectures • 3h 32m total length

  • Welcome to Troubleshooting your Troubleshooting6:26

    The Troubleshooter will have an overview of the knowledge they will gain from the course.

  • Why will this Course be Valuable for You?4:58

    The Troubleshooter will know how the skills learned in the course will help their organization's productivity as well as their own career development.

  • Remember when ...?
  • Problem Analysis Overview The Missing Soap part 14:49

    The Troubleshooter will learn to evaluate when do we need to apply a Root Cause Analysis, as well as the basic steps of the Problem Solving Process.

  • Problem Analysis Overview - The Missing Soap Case Part 23:05

    The Troubleshooter will be able to apply the 4 step Problem Solving Process to a specific problem.

  • Concepts of Problem Analysis: Problem Definition4:42

    The troubleshooter will understand the basic definitions related to the Problem Definition step of the Problem Solving Step.

  • Concepts of Problem Analysis: Root Cause Analysis5:47

    The troubleshooter will understand the basic definitions related to the Root Cause Analysis step of the Problem Solving Step.

  • Concepts of Problem Analysis: Actions and Control4:46

    The troubleshooter will understand the basic definitions related to the Action and Control steps of the Problem Solving Step.

  • Problem Analysis Concepts

Requirements

  • Working on a production environment

Description

The World Economic Forum has identified Problem Solving as one of the 10 top skills that organizations are looking for in their workers. And this is because the effects of errors, rejects, delays, etc., can seriously affect the results of the company and their relationship with the customers.

In this course we will review the main concepts Problem-Solving, especially the ones related to the Root Cause Analysis. You will also understand how our brain works when solving problems, with an emphasis in the biases that affect our thinking processes.

We will also review the main concepts of the various tools, methods, methodologies or processes, available for Problem-Solving, as well as the different types of problems, deviation, variability, productivity or innovation, that appear in a manufacturing setting.

All the above information will be summarized in a Problem-Solving Selector, a tool that will help you decide which tool is the best for the particular problem you are facing.

An important part of any learning process is application of the learned concepts to real life. The course has several assignments for you to complete, in order to start generating benefits to your organization immediately. If you send me your work, I will be happy to give you feedback to improve your work.

I invite to check the free lectures and review the quality of the material I am making available to you and start your journey to become a valuable troubleshooter for your organization.

Who this course is for:

  • Everyone that is involved in either continuous improvement, troubleshooting problems in the line, solving quality problems, analyzing incidents and/or work in production or maintenance.

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