
In this lecture you take one project that is already late and plan the first four weeks of its rescue: the week of collecting facts instead of fixing, the week of finding the cause behind the five different answers, the week of rebuilding the plan from today, and the week of telling sponsor and team the same version.
This course is built from five disciplines: troubleshooting, project management, HR in a crisis, conflict management and internal communications.
The map of the course
A dictionary for reading lectures from other fields as work on your own project
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Project Rescue Plan and fill in one line after each lecture.
What a troubleshooter is and how the role differs from crisis management
Problem versus trouble, and when troubleshooting is the right response
The four steps: localise, find the cause, propose, implement
Balancing speed with systems thinking, and the beginner's error of treating symptoms
Moving from symptoms to substance with the 5W1H template
SCQA for packaging a problem into a clear request
Logic trees and MECE so nothing is missed
Cause and goal trees, and checking what is genuinely in scope
Five Whys as the simplest root extractor
The Ishikawa diagram and its categories of cause
Confirming a cause is real rather than a tidy story
Hypotheses versus facts, and the danger of stopping too early
The eighty-twenty rule applied to finding the vital few factors
The Pareto chart: seeing where most of the damage sits
Process mapping and bottlenecks through Theory of Constraints
Check sheets, data stratification, and prioritising by impact against cost
Brainstorming done properly, with its rules and its anti-rules
SCAMPER and Six Thinking Hats for getting past the obvious
Mind mapping for fast idea branching
The barriers to creativity, and screening ideas quickly against criteria
The Ideal Final Result and the search for hidden resources
Formulating and resolving contradictions without compromising
Altshuller's forty principles with business examples
Simplified ARIZ, and when TRIZ beats brainstorming and when it does not
Stratagems and paradoxical questions for apparently hopeless tasks
Recognising psychological inertia and breaking the pattern
Morphological analysis: combining parameters into new solutions
The focal object method, and when to reach for advanced techniques at all
The troubleshooter as moderator, staying neutral and goal-focused
The script for a collective session: analysis, ideas, choice, plan
Handling domination, conflict and idle discussion
Nominal group technique, Delphi and online whiteboards, plus the ethics of it
Profitability problems: decomposing revenue and cost to find the dip
Business situation analysis, SWOT and the 5P for strategy questions
Lean and Six Sigma for process speed and defect reduction
McKinsey 7S for organisational diagnosis, and ADKAR and Kotter for implementation
The full map of methods from root cause analysis to TRIZ and Lean
Why no single method covers everything, and how to combine them
A personal development plan across analytics, creativity and stress management
Learning from each case, and the responsibility that comes with the role
What counts as a project and what is ongoing work
The four stages a project moves through
The role of whoever leads it, and the main difficulties
The PMBOK 7 principles and performance domains
Turning an idea into a defensible proposal
Building the business case and the charter
Cost-benefit analysis and the supporting documentation
Choosing which project to run, and revisiting that choice during a recovery
Identifying stakeholders, including the ones who appeared after the trouble started
Compiling and prioritising the list
Assessing influence and interest
Planning engagement, and the Stakeholders performance domain
Establishing that the work is still needed at all
Defining where it starts and ends
Setting boundaries and documenting assumptions, including the ones that were wrong
The development approach and life cycle domain
Breaking the remaining work into parts and labelling them
Describing the plan as a diagram
Identifying risk while replanning rather than afterwards
Time planning and the network diagram
Time planning methods and estimating durations you can defend
Displaying the schedule, including the Gantt chart
Identifying who is actually available
Using a resource matrix, and the Team performance domain
Project cost and its different types
The three stages of a budget, and rebuilding one mid-project
Identifying and assessing risk factors
Risk management, and the Uncertainty domain
Building the structure the recovery needs
Operating in a matrix, where nobody reports to you
Defining roles and responsibilities and reallocating tasks
Restarting a team that has already been through a failure
What control means once the reporting has stopped being trusted
The progress reporting system and monitoring spend
Handling deviations before they arrive as a surprise
Communicating progress and running the meetings
Planning closure rather than letting the work trail off
Handling the administration
Surveying results with the people who received them
Bringing the PMBOK 7 principles together at the end
What a crisis does to every people process at once
Recruiting into a project everyone knows is in trouble
Attracting people to a situation with visible problems
Hiring below market rate, and using internal resources instead
The methods available for reducing cost
Retaining people without revising pay
Bonus arrangements funded from value actually created
Reducing benefits with the least damage, and adding some with no budget
Closing a capability gap when there is nothing to spend
Organising internal training
Free courses worth using, and a shared knowledge base
Starting mentoring, and building a development plan with no budget
This course contains the use of artificial intelligence.
The project is four months late. Everyone can tell you what is wrong, and the six answers do not agree. You have been asked to fix it, quickly, with less budget than the original had.
The first mistake is starting to fix anything. You do not yet know what is broken.
Why recovery attempts fail twice
Someone applies more pressure, more status meetings and a compressed schedule. That treats the symptom, and the symptom was never the problem. Two months later the project is later than before, the team is exhausted, and the credibility to ask for anything is gone.
Meanwhile the actual cause — a scope that was never bounded, a dependency nobody owned, an estimate everyone knew was fiction — is still sitting there, undisturbed.
Diagnosis before repair
Thirty-eight lessons. Ten on the troubleshooter's method first, because the diagnosis decides everything after it. Framing a problem with 5W1H and SCQA, MECE logic trees, root cause analysis with Five Whys and Ishikawa, confirming a cause is real rather than plausible, Pareto and Theory of Constraints for finding where the damage concentrates, structured idea generation, TRIZ for contradictions that look unresolvable, group facilitation, and the standard frameworks — SWOT, 7S, Lean, ADKAR, Kotter — with guidance on which fits which case.
Then ten rebuilding the project by PMBOK 7 from wherever it currently stands: business case, stakeholder map, scope boundaries, work breakdown, network diagram, Gantt, three-stage budget, risk register, matrix team structure, control and reporting, and a closure that actually happens.
Recovering under real constraints
Then six on the conditions a recovery actually runs in: staffing a project people know is in trouble, cutting cost without losing the team, closing a capability gap with no budget, deciding who stays, communicating hard news, and restoring a sense of safety afterwards, which takes longer than the crisis did.
Then six on conflict, which by this point has already formed: escalation dynamics, the resolution algorithm, structural causes, political conflict, prevention and mediation.
And six on communication, because a recovery that nobody believes in stalls regardless of the plan — audit, behaviour-focused goals, stakeholder segmentation, channel mix, delivering a slipped deadline, and measuring whether the message landed.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals, and inherited enough late projects there to have learned this the expensive way first.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
Do this first
Ask five people on the project, separately, why it is late. Write the five answers side by side. The disagreement between them is the actual starting point, and it is more useful than any of the individual answers. Enrol now and start the first lesson today.