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Keep shoppingTroubleshooter Course: Solve Complex Business Problems [EN]
Role Play
1,460 students
Troubleshooter Course: Solve Complex Business Problems [EN]
Certified Troubleshooter | Business Problem Solving | Critical Thinking | Root Cause Analysis | Decision Making
Last updated 6/2026
English
What you'll learn
- Formulate the problem in such a way that it is immediately clear what needs to be solved, and separate the symptoms from the essence.
- Identify the root cause using 5 Whys, Ishikawa diagrams, and problem trees.
- Build a logical tree, break down the task using MECE, and ask the right questions using 5W1H.
- Conduct rapid analysis and prioritisation of solutions using Pareto, TOC and analytical tools
- Generate non-standard solutions through SCAMPER, TRIZ, morphological analysis, and the focal object method.
- Working with contradictions and ICR in TRIZ and choosing the optimal path without compromise
- Facilitate group sessions, manage dominance, conflicts and chaos of ideas
- Select frameworks for specific business problems: Lean, Six Sigma, 7S McKinsey, ADKAR, Kepner-Tregoe, DMAIC, A3
- Create clear action plans, validate hypotheses with data, and defend decisions to stakeholders.
- Build your own troubleshooting system, combine methods and apply them to any case
Explore related topics
Course content
5 sections • 11 lectures • 5h 31m total length
Requirements
- No special training is required — the course is suitable even for those who have never worked as a troubleshooter.
- Experience in work processes such as project work, task management, analytics, facilitation or operational roles is desirable.
- It is beneficial if you have access to real company tasks — you will be able to apply the tools in your homework assignments.
- You need a computer or smartphone to view lessons and complete exercises.
- The desire to solve problems faster, more thoroughly and with greater confidence is the main "tool" you will need.
Description
This course contains the use of artificial intelligence.
Imagine this: a project is falling apart, deadlines are burning, the team is arguing about who’s to blame, and after an hour of discussion there’s still no solution. Everyone keeps treating the symptoms while the real cause stays hidden. And then someone walks into the room — the person trusted with the toughest problems. They ask a few precise questions, map the structure of the issue, quickly find the bottleneck — and in 30 minutes the team already has a clear action plan.
That person is a troubleshooter. And you can become one.
This course is designed for those who want to solve the “unsolvable” — quickly, systematically, and confidently. You’ll get tools used by consultants, managers, and analysts in top companies. Instead of theory about how things should work, you’ll use real methods, frameworks, and logic applied in real business cases.
Over 10 sessions, you’ll build your own troubleshooting arsenal:
Section 1. Business Troubleshooting Basics
• Role of a troubleshooter vs crisis management
• Four steps of effective problem solving
• Problem framing, SCQA, 5W1H
• MECE, logic trees, cause-and-effect trees
Section 2. Root Cause Analysis & Analytics
• 5 Whys, Ishikawa diagram
• Hypotheses and data
• 80/20 rule, Pareto
• TOC bottlenecks, stratification, decision matrices
Section 3. Creative Methods & TRIZ
• SCAMPER, Six Thinking Hats, mind mapping
• Contradictions, IFR
• 40 TRIZ principles
• Morphological analysis and advanced techniques
Section 4. Facilitation & Team Decision-Making
• Session moderation, conflict management
• Delphi, nominal group techniques
• Ethics and trust
Section 5. The Troubleshooter’s System
• Tool map
• Method combinations
• Professional development plan
This course is unlike those that just explain the obvious. You’ll study cases, break down real situations, and adapt tools to your own tasks. Each technique is explained so you can apply it the very next day.
If today you solve problems intuitively, after the course you’ll work systematically, fast, and convincingly — so people come to you when something truly needs saving.
Access starts immediately after payment — and every session moves you closer to the level of a professional valued in any company.
Join while spots are open. Start developing a skill that can change your career trajectory.
This course contains advertising.
Who this course is for:
- Managers and team leaders who need to quickly eliminate the causes of disruptions, setbacks, and blockers in the team
- Consultants who want to become "firefighters" and bring real, measurable solutions to clients
- Business analysts, product and project managers working with uncertainty and complex tasks
- HRBPs, operational specialists, and internal consultants who analyse processes and look for the root causes of problems
- Start-up founders and entrepreneurs who need to quickly fix their product, processes, and management
- Specialists who want to enhance their career growth by developing the skill of solving unsolvable problems
- Anyone who wants to be the person people call when "everything has gone wrong" and they need results, not reports.