Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Subscribe
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Total Quality Management (TQM)
Rating: 4.3 out of 5(27 ratings)
53 students

Total Quality Management (TQM)

Total Quality Management (TQM) is a customer-oriented process that aims for the continuous improvement of business opera
Created bye3 Business
Last updated 4/2023
English
English [Auto],

What you'll learn

  • Complete knowledge and understanding of total quality management and its importance to an organization
  • Increased skill, confidence and experience to partake in establishing a TQM system within the organization for ensuring standard quality delivered by all depart
  • Increased skill & experience to audit current systems to check for gaps in quality management & delivery & devise corrective actions & implement systems to hand
  • Greater skillset & capabilities to play an important part in influencing organizational success by successfully implementing TQM systems focused on the customer

Course content

4 sections • 19 lectures • 2h 25m total length

  • Introduction to TQM3:42

    Discover what quality means and its everyday impact, and learn the basic components of total quality management for practical implementation.

  • The Definition of Quality - Part 19:22

    Recognize that quality fulfills customer and interested parties' needs and that everyone bears responsibility. Apply Deming's principles: plan long-term quality, embed it in processes, and partner with suppliers.

  • The Definition of Quality - Part 27:26

    Explore Deming's quality principles, focusing on continuous improvement through the pdca cycle, training and education, on-the-job training, Kaizen, leadership, participative management, and open communication to eliminate fear.

  • The Definition of Quality - Part 39:11

    Explore Deming's ninth principle of breaking down departmental barriers, embracing an internal customer philosophy, cross-functional processes, and collaboration to prevent variation and drive ongoing process improvement across the organization.

Requirements

  • No experience needed. You will learn everything you need to know

Description

Total Quality Management (TQM) is a customer-oriented process that aims for the continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback. Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization.


Outcomes

After completing this course, you will be able to:

  • Complete knowledge and understanding of total quality management and its importance to an organization

  • Increased skill, confidence and experience to partake in establishing a TQM system within the organization for ensuring standard quality delivered by all departments

  • Increased skill & experience to audit current systems to check for gaps in quality management & delivery & devise corrective actions & implement systems to handle

  • Greater skillset & capabilities to play an important part in influencing organizational success by successfully implementing TQM systems focused on the customer and employee, thus resulting in increased customer and employee satisfaction

Audience:

  • Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery

  • Human resource professionals and other stakeholders involved in building a quality-sensitive culture

  • Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results



Who this course is for:

  • Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery
  • Human resource professionals and other stakeholders involved in building a quality-sensitive culture
  • Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results

Report abuse