Total Quality Management (TQM)

Total Quality Management (TQM) is a customer-oriented process that aims for the continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback. Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization.

Outcomes

After completing this course, you will be able to:

• Complete knowledge and understanding of total quality management and its importance to an organization

• Increased skill, confidence and experience to partake in establishing a TQM system within the organization for ensuring standard quality delivered by all departments

• Increased skill & experience to audit current systems to check for gaps in quality management & delivery & devise corrective actions & implement systems to handle

• Greater skillset & capabilities to play an important part in influencing organizational success by successfully implementing TQM systems focused on the customer and employee, thus resulting in increased customer and employee satisfaction

Audience:

• Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery

• Human resource professionals and other stakeholders involved in building a quality-sensitive culture

• Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results