Total Quality Management (TQM) Certification

Name: Total Quality Management (TQM) Certification
Rating: 4.1 (229 reviews)

Principles and Practice of TQM for Organizational Effectiveness

Created byOlanab Consults

Last updated 3/2022

English

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What you'll learn

Ability to deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.
Gain ability to develop and continually improve workable quality management systems required to transform your company into a world-class organization.
You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.
Ability to apply TQM tools to ensure that products, projects and services are delivered to meet customer requirements and international quality standards.

Course content

5 sections • 17 lectures • 1h 11m total length

Introduction I3:01
Master total quality management by applying tools and techniques to improve product and service quality, reduce costs, and deliver superior value to customers while pursuing continuous improvement.
Introduction II0:09
Explore the fundamentals of Toyota quality management within the total quality management framework and set the stage for introduction ii in the certification course.
Meaning of Quality2:11
Define quality as a measure of excellence and a state free from defects, driven by standards that ensure a product's features satisfy stated or implied customer needs.
Meaning of Total Quality Management2:28
Foster a joint, structured, continuous effort by management, staff, and suppliers to improve product and service quality, meet customer satisfaction, and build long-term loyalty.

Elements & Models of TQM4:35
Explore the elements of total quality management, including ethics, integrity, justice, training, teamwork, leadership, communication, and recognition, and review various TQM models and ISO standards.
TQM Tools2:40
Explore key TQM tools for data collection, root-cause analysis, and quality improvement, including checklists, histograms, and scatter plots that reveal relationships and deviations from standards.
Implementation of Quality Frameworks in the Manufacturing and Service Sector1:46
Explore the challenges of implementing quality frameworks in the service sector, including standardization limits, mass customization, and defining defects, then identify root causes and act on them.

Six Sigma & TQM7:56
Explore how Six Sigma improves process quality by eliminating defects and boosting customer satisfaction, tracing its Motorola origin, GE influence, and contrast with total quality management.
Roles of Customers in TQM1:24
Monitor customer feedback to understand target customers and deliver durable, reliable, easy-to-use products and friendly, responsive service.
Roles of Managers in TQM0:25
Managers act as facilitators in the workplace to support total quality management implementation. They assist employees in applying TQM and communicate its benefits to all members of the organization.

Quality Assurance & Quality Control11:51
Boost quality by distinguishing quality assurance as a proactive, process-focused approach that prevents defects, from quality control as a reactive, product-focused testing activity.
Kaizen & the 5S4:10
Kaizen and the 5S approach promote continuous improvement through small changes by all employees, standardizing and organizing the workplace to boost productivity and enhance employee and customer satisfaction.
Cost of Poor Quality (COPQ)2:08
Explore the cost of poor quality (COPQ), detailing labor, material, and disposition costs arising from defective products, and distinguish these from detection, prevention, and appraisal costs.

Statistical Process Control (SPC)2:34
apply statistical process control to analyze data and create control charts, enabling continuous process improvement, root-cause analysis, and corrective actions to reduce defects, costs, and ensure consistent quality for customers.
Data Analysis in SPC6:43
Explore data analysis in spc by distinguishing continuous and discrete data, understanding common cause and special cause variation, and recognizing measurement and process variability.
Control Charts6:39
Use control charts to study process changes over time, with a center line and control limits. Base conclusions on data to determine in or out of control.
Types & Detailed Description of Control Charts10:37
Discover the main control charts used to monitor quality, including x-bar and r charts for mean and range, and p, np, and u charts for defect counts and nonconformities.
Course Assessment

Requirements

Internet access

Description

Total Quality management entails not only product and service quality but also the means of achieving it. This Total Quality Management (TQM) course teaches core tools and techniques required to develop, implement and maintain excellence in terms of products and service performance and delivering superior value to customers with a focus on consistent productivity improvement and reduced operating costs.

The course, which is based on real-world scenarios is designed to help students clearly understand and apply the principles of quality management and Total Quality Management (TQM) philosophies to ensure that all members starting with the top management, strive to achieve continuous improvement of the total organization, in terms of meeting and exceeding customer requirements and international quality standards.

The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.

Core topics covered in this course include:

Introduction to quality, Grade & TQM
Elements & Models of TQM
Quality Assurance and Quality Control
Cost of quality
TQM tools and techniques
Six sigma methodology in TQM
Kaizen and the 5S
Statistical Process Control (SPC)
Roles of managers in TQM
Roles of customers in TQM

What you’ll learn at the end of the course:

You will be able to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.
You will have developed the required skills and techniques necessary to develop and continually improve workable quality management systems required to transform your company into a world-class organization.
You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.
You will be able to select and develop the appropriate TQM tools to ensure that products, projects and services are delivered to meet and exceed customer requirements and international quality standards.

Who this course is for

Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management.
Individuals who wish to learn or improve their knowledge and skills in total quality management.
Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.

Who this course is for:

Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management.
Individuals who wish to learn or improve their knowledge and skills in total quality management.
Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.

Total Quality Management (TQM) Certification

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 8min

TQM Tools, Elements and Framework3 lectures • 9min

TQM Implementation3 lectures • 10min

Quality Assurance/Quality Control, Kaizen & the 5S3 lectures • 18min

Statistical Process Control (SPC)4 lectures • 27min

Requirements

Description

Who this course is for: