Total Quality Management: Certification
What you'll learn
- How to deploy a Total Quality Management project
- How to deploy Total Quality Management in your organization
- How to deploy the tools and techniques of Total Quality Management successfully
- How to continually improve your organization
- How to deploy the TQM principles into your organzation
- How to change the culture of your organization to put quality at the heart of your operations
- The process to improve your products, services and outputs
- The approach to embed quality into your processes
- How to instil and focus on operational excellence
- Once deployed, TQM will improve your operational performance
Requirements
- None. We will cover all bases here
- No prior improvement / change knowledge is required
- Course built to be open to all levels
- Reach out to me (email/LinkedIn) if you need an assistance
Description
Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:
- The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)
- The 8 principles of Total Quality Management.
- The 8 steps to deliver Total Quality Management.
- The tools and techniques you can use in a TQM project or as part of your daily activities.
At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both he quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance.
Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.
Who this course is for:
- Anyone currently working for a company who wants to improve operational performance
- Anyone who owns a business / manages a department and wants to deliver quality throughout
- Anyone who wants to upskill in the field of quality and improvement
- Anyone who wants to leave the course with full confidence in delivering projects to improve quality
Instructor
- 4.8 Instructor Rating
- 12,703 Reviews
- 99,695 Students
- 45 Courses
Hi there, my name is Robert Chapman.
I have been working as a Business Improvement professional for many years now. In doing so, I have learned a number of key lessons about Business, People and Processes.
The work I have done has been to save organisations money (and I have saved organisations millions of dollars), make them and their teams more productive and efficient and future proof their operations. Specifically, I am an expert in:
- Lean Six Sigma.
- Root cause analysis.
- Process, Business & Continuous Improvement.
- Automation of processes.
- Voice of the Customer.
- Process mapping & management.
- Wider Business Improvement (such as cultural change, reporting and transition of work around the globe).
I shall be loading course content on Udemy around the topic of Business Improvement so please do check out the courses on offer.
I do love to hear from those of you that take my courses and am here to help wherever possible.