
Understand what CRM means and how it helps manage customer relationships, leads, contacts, and deals. Explore how cloud-based Zoho CRM automates tasks and tracks revenue.
Compare the editions of Zoho CRM, from free to ultimate, and learn why beginners should start with the free version. Review pricing, features, and upgrade paths to meet company needs.
Personalize your Zoho profile from the homepage by editing your account, adding a profile picture, and updating names, emails, and mobile numbers; configure language, time zone, and security settings.
Input, import, and manage leads in Zoho CRM by adding new leads, importing from spreadsheets or other CRMs, and setting owner, source, and status to progress toward deals.
Sort leads in Zoho by company name or lead name with ascending or descending order, and filter by lead source such as cold call or advertisement, and save filters.
Learn how to edit a lead in zoho crm, including updating the lead owner, email, phone, and lead source, then save changes to update the lead record.
Add and manage notes on leads in Zoho CRM, attaching files or links, editing or deleting entries, and saving notes to remember conversations and actions.
Attach files and links to lead records in Zoho CRM by editing notes or attaching to the lead. Manage uploads, views, downloads, and deletions of attached items.
Explore how to manage leads in Zoho CRM by creating and tracking activities, including tasks, meetings, and calls, with open and closed statuses, due dates, priorities, reminders, and related leads.
Convert leads into accounts and contacts in Zoho CRM, with optional deals, then edit and manage created records, including account name, owner, rating, and employee count.
Clone existing contacts in Zoho CRM to quickly create new contacts under the same account, then edit owner, name, account name, email, phone, and lead source.
Learn how to create a contact on the fly in Zoho CRM without a lead, including choosing the owner and lead source, and saving with a new account.
Delete unwanted records in Zoho CRM, such as leads or accounts, via the actions menu with administrator permission. Restore or permanently delete items from the recycle bin within 60 days.
Learn to create deals in Zoho CRM by navigating to the deals section, entering required fields, and setting owner, amount, closing date, and stage to track and analyze opportunities.
Discover Zoho CRM search capabilities to find leads, contacts, accounts, deals, and activities using all and global search, then refine by context and fields such as owner or full name.
Master customizable reports in Zoho CRM to extract insights. Edit fields such as lead source, deal owner, and contact name, and export open-deals reports as documentation.
Create and customize Zoho CRM web forms by dragging fields, making key fields like company and email mandatory, previewing, and embedding the form code on your website.
Create and manage Zoho CRM approval processes to move deals from identified decision maker to proposal and price quote, assign approvers, and define actions on approval or rejection.
Learn to create and customize scoring rules in Zoho CRM to prioritize leads, accounts, contacts, and deals by criteria such as pre-qualified status, lead source, and email activity.
Explore how to create and trigger workflow rules in Zoho CRM, set conditions on leads, and send email notifications via templates.
Create assignment rules in the assignment tool to route leads by country such as USA to designated users, and add follow-up tasks before saving the rule entry.
Course Description:
Zoho CRM has become one of the most powerful and accessible customer relationship management platforms for businesses of all sizes. Whether you're a startup founder, freelancer, sales manager, or operations lead, understanding how to properly configure and utilize Zoho CRM can dramatically improve how you attract, nurture, and convert leads. This course is designed to guide you through every essential aspect of Zoho CRM, from the very basics to advanced customizations and automation techniques.
Rather than overwhelming you with technical jargon, this course is structured in a practical, easy-to-understand way that mirrors real-world business needs. You'll start by understanding the interface and how to structure your CRM to reflect your actual sales process. As the course progresses, you’ll see how to import data, create and manage leads, track deals through pipelines, and utilize automation to reduce manual work. You’ll also learn how to customize Zoho CRM to match the unique needs of your business, whether you're working solo or with a team.
In addition to the core CRM functionality, you’ll get a behind-the-scenes look at how sales analytics and reporting can provide invaluable insights into customer behavior and team performance. This course goes beyond just using the software—it empowers you to think strategically about your CRM process and how it supports your overall business goals. Whether you're starting from scratch or trying to optimize an existing setup, this course will help you gain clarity, confidence, and control over your customer relationships.