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30-Day Money-Back Guarantee

This course includes:

  • 5.5 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
Design User Experience Design Communication Skills

The complete guide to design communication

How to effectively conduct user research, get stakeholder buy-in, and get hired for a UX design job.
Rating: 3.9 out of 53.9 (6 ratings)
48 students
Created by Christopher Wong
Last updated 10/2019
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • How to justify your design decisions
  • How to convince stakeholders to implement design changes
  • How to effectively facilitate user research
  • How to build up trust as a designer
  • How to resolve communication conflicts
  • How to get hired for your dream UX designer job

Requirements

  • Understanding basic UX design principles
  • Cursory knowledge of Agile process

Description

Look on any job posting for any User Experience (UX) position, and you'll see "Communicate", "Collaborate" or "Present" as part of the description.

Communication is a vital part of UX, whether it's interviewing stakeholders, getting them to approve your designs, or even getting hired as a UX designer.

But design communication is a skill that is different from every day conversations: you may be the newest member of a team, trying to convince people who have worked with a tool for 20 years that it needs to be changed.

So how do you communicate as a designer?

In this course, I'll teach you the best practices for design communication, in design, research, and even interviewing. I'll go over opportunities where you will be asked to communicate, including interviews, workshops, and meetings. I will then end with how you can leverage design communication to get a job as a UX professional.

I hope you'll join me in learning how to communicate your designs.

Who this course is for:

  • People familiar with UX design that want to make it a career
  • UX researchers, designers, or Web designers who want to communicate more effectively
  • Business stakeholders who are interested in finding how to incorporate design into the business process

Course content

4 sections • 28 lectures • 5h 36m total length

  • Preview03:54
  • Preview07:45
  • What is your communication goal?
    1 question
  • How to address "One Small Change?"
    09:51
  • How would you address "One Small Change?"
    1 question
  • What will you learn in this course?
    04:24

  • Why you should always attend discovery
    10:26
  • Introduction to gathering information
    14:08
  • Introverted approach to user research
    12:59
  • How to get a seat at the table
    17:35
  • How to get a seat at the table response.
    1 question
  • How to set up an interview
    16:23
  • How to conduct an interview.
    16:55
  • How to prepare for an interview
    2 questions
  • How to set up a workshop
    14:25
  • How to facilitate a workshop
    15:15
  • How to conduct a workshop
    1 question

  • Introduction to UX design communication
    04:22
  • Talking about meetings
    09:03
  • Understanding the team
    14:50
  • Understanding the team
    3 questions
  • Presenting your findings
    13:50
  • Problem solving meetings
    12:25
  • Conflict resolution
    17:43
  • An introvert's approach to meetings
    14:53
  • Preparing your argument
    15:34
  • Responding to an argument
    12:30
  • Responding to an argument
    2 questions
  • Framework for speaking at a meeting
    11:52
  • Practice speaking at the meeting response (IDEAL)
    10 questions

  • Acing the UX designer interview an overview
    02:05
  • Part 0: Preparation and portfolio
    15:35
  • Part 1: phone screen and preparation
    07:14
  • Part 2: Hiring manager interview
    12:43
  • How to extend your UX story
    1 question
  • Part 3: On-site interview part 1
    12:59
  • UX behavioral knowledge interview questions
    4 questions
  • Part 4: On-site interview part 2
    14:25

Instructor

Christopher Wong
User Experience Specialist
Christopher Wong
  • 3.4 Instructor Rating
  • 11 Reviews
  • 89 Students
  • 2 Courses

Christopher is a Healthcare-focused UX designer and researcher. He graduated with a Masters in Human-Centered Computing from UMBC and has since worked as a UX fellow for the National Institutes of Health.

During that time, he acted as a liaison in conjunction with the Nielsen/Norman Group during their evaluation of a cancer research system as well as re-designing a cancer research tool for patient use.

He is currently a UX Specialist at Northrop Grumman, where he has designed for and led several UX projects from end-to-end with high profile clients.

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