The Ultimate Guide to Process Mapping

Name: The Ultimate Guide to Process Mapping
Rating: 4.5 (7 reviews)

Uncovering how your process is actually working is the first step to driving any type of improvement or change.

Created byMatthew Fitzgerald

Last updated 3/2023

English

English [Auto],

What you'll learn

How to facilitate virtual workshops
Frameworks for visualizing processes
Methods for understanding process complexity
Techniques that drive business success
Methods to Identify Processes
Approaches for Scoping Processes

Course content

4 sections • 12 lectures • 1h 15m total length

Introduction2:30
Learn to build high impact process maps, including sipoc, swimlane, circle, and spaghetti diagrams, and facilitate virtual process mapping using Miro and Lucidchart.
What Is A Process?4:38
Define a process as a series of sequential steps; visualize with a process map to reveal steps, decision points, and feedback loops that improve efficiency.
Everything Is A Process4:33
Everything is a process, mapped from start to end using symbols and subprocesses. Think of eggs, gas, and laundry as sequential steps transforming from incomplete to complete.
The SIPOC11:54
Learn how the SIPOC tool provides a 50,000-foot view of a process, defining scope, triggers, outputs, inputs, and suppliers to guide early, high-level process mapping.
Creating a SIPOC In Miro2:41
Learn to build a SIPOC site pack in miro by mapping suppliers, inputs, process steps, outputs, and customers from trigger to done.
SIPOC Homework

Facilitating Process Mapping Sessions3:45
Facilitate process mapping sessions by observing the actual workflow and engaging the performers. Lead a collaborative session with the process team, start with sipoc, and include upstream and downstream stakeholders.
Why We Map3:48
Understand why mapping a process adds value, reveal real complexity, and identify pain points by guiding a facilitator through collaborative sessions with different mapping tools.
Swim-Lane Diagrams14:23
Explore swim lane diagrams for cross-department process mapping, revealing handoffs and bottlenecks, and use basic shapes and connectors to improve end-to-end efficiency.
Swim-Lane Diagram Examples9:36
Explore swimlane diagrams in process mapping by tracing a coffee order flow, including cash or card decisions, handoffs, connectors, and identifying pain points and the hidden factory.
Create A Process Map
Create A Swim-Lane Diagram

Circle Diagrams9:14
Learn to map circle diagrams to visualize handoffs across departments and systems, reducing complexity and waste from handoffs, and compare with swimlane diagrams to reveal ideal and current states.
Spaghetti Diagrams8:05
Learn how a spaghetti diagram maps movement through a process to identify transportation and motion wastes within the eight lean wastes, using a floor plan and tracing the path.

Requirements

No Prerequisites

Description

Process mapping is a powerful tool for identifying and optimizing business processes. In this course, you will learn how to use process mapping to improve the efficiency and effectiveness of your organization. Through a combination of lectures, interactive exercises, and real-world case studies, you will gain a solid understanding of the principles and best practices of process mapping.

This course is designed to help you learn the skills you need to facilitate process mapping sessions in today's virtual/remote environment. You will learn how to use virtual collaboration tools to facilitate process mapping sessions and how to adapt process mapping techniques to the virtual environment.

The course begins with an introduction to process mapping and its benefits for business optimization. You will learn how to identify and document business processes, and how to use flowcharts to visualize and analyze processes. The course also covers how to identify bottlenecks and inefficiencies in processes and how to optimize them for maximum efficiency and effectiveness.

In addition, the course covers how to use process mapping to support continuous improvement initiatives. You will learn how to use data and feedback to monitor and improve business processes over time. You will also learn how to use process mapping to communicate process changes to stakeholders and team members.

This course is suitable for professionals at all levels who are involved in process improvement, including business analysts, project managers, quality assurance professionals, and operations managers. It is also suitable for anyone who wants to gain a fundamental understanding of process mapping.

By the end of this course, you will have a solid understanding of process mapping principles and techniques, and be able to apply them to your own work to improve business processes. You will also be equipped with the skills you need to facilitate process mapping sessions in today's virtual/remote environment. You will receive a certificate of completion that you can add to your resume or LinkedIn profile.

Enroll today and start optimizing your business processes for maximum efficiency and effectiveness in today's virtual/remote environment!

Who this course is for:

Managers and Supervisor who want to understand their processes
Anyone interested in process improvement
Anyone working on designing new process

The Ultimate Guide to Process Mapping

What you'll learn

Explore related topics

Course content

Introduction5 lectures • 26min

Flow Charts4 lectures • 32min

Other Types Of Process Maps2 lectures • 17min

Wrap Up1 lecture • 1min

Requirements

Description

Who this course is for: