Requirements
- None
Description
In this course, you will find answers to the frustrations you're currently feeling about running a successful dental practice. It's hard, but we've got a time-tested system that solves all of the problems and issues you face. It explains the priorities for implementing the solutions and offers two ways to make it happen.
Before we can build a successful practice, both physically and metaphorically, we have to have a solid foundation. Your physical practice facility hopefully is built on a solid foundation of concrete. Your organizational structure should be built on a foundation of communication. We break down communication into two parts, “Dynamic Communication” or how we communicate with each other, and “Communication Vehicles” – structures and meetings for disseminating information.
Once you have the foundation in place, it’s time to define your organization. Confusion causes stress. Stress leads to dissatisfaction and eventually turnover. Let’s face it; HR is hard, really hard. But if you have a system to guide you through the process, it’s very worthwhile.
Every strong, successful business has a standard operating procedure (SOP). We have developed numerous procedures - guidelines and protocols - that address nearly every general operation you will face in your practice. We cover the most important business portions of those procedures.
The crown on the system is training. Make sure you're prepared to "invest" in the time and effort needed to train your team. It will lead to growth, better patient outcomes, employee satisfaction and high morale.
Who this course is for:
- Dental professionals, both new and seasoned.
Instructor
- 4.9 Instructor Rating
- 3 Reviews
- 268 Students
- 4 Courses
Management Executive with extensive experience in all aspects of dental practice management. Expert consultant, executive and leader with the ability to grow revenue and market share, implement standardized processes, engage employees and improve retention.
Communication & Training
• Developed and presented 80+ training workshops to teams ranging from 5 to 75.
• Presented at seminars in the US and Canada to audiences from 25 to 1000+.
• Managed process analysis and systems implementation projects.
• Implemented companywide communication training programs.
Operations
• Designed and implemented operations manuals in multiple companies.
• Designed and executed promotions to increase performance and profitability.
• Trained, observed and coached team members for greater case acceptance and patient care.
Sales & Marketing
• Negotiated the purchase and/or sale of dental practices.
• Created and launched a new insurance sales effort targeting healthcare professionals.
• Developed marketing materials for a wide variety of audiences.
• Implemented and managed referral marketing efforts.
Human Resources
• Designed and implemented employee classification systems, training, testing and certification.
• Developed candidate screening and hiring procedures.
• Administered systems for coaching, development and progressive discipline.
Finance & Accounting
• Knowledge of G/L, A/P, A/R, to financial statement and balance sheet.
• Authored multiple budgets.
• Skilled at audits and reporting.
Experience
Regional Director of Operations (Pacific Northwest) - Heartland Dental and Signature Dental
Owner/Consultant - Dental Business Solutions, a North American Company