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The Strategic Value Curve Business Process Management
Rating: 4.4 out of 5(11 ratings)
353 students

The Strategic Value Curve Business Process Management

Everything You Need To Know About The Business Process Framework
Created byRichard Aragon
Last updated 11/2023
English
English [Auto],

What you'll learn

  • Identify the business processes that have the greatest impact on customer value
  • Analyze the cost and value of business processes
  • Develop and implement improvement initiatives for business processes
  • Measure and track the results of improvement initiatives

Course content

1 section • 5 lectures • 56m total length

  • Introduction6:37

    Explore the strategic value curve, a framework to create superior customer value and outperform competitors. Learn to identify segments, assess value propositions, develop strategies, and implement them.

  • Lecture 211:52

    Identify key customer segments and their needs using surveys, interviews, focus groups, online reviews, personas, empathy maps, and customer journey maps to tailor value and competitive strategy.

  • Lecture 312:53

    Explore value propositions and factors of competition, and learn to assess them using data sources and tools to navigate the competitive landscape and move up the strategic value curve.

  • Lecture 412:31

    Learn to develop strategies that improve your value proposition and move up the strategic value curve by analyzing competitors and applying data sources and tools to your product or service.

  • Lecture 513:00

    Implement and monitor your new value proposition using data sources and tools, applying project management, change management, marketing mix, and KPIs to measure and improve value.

Requirements

  • No technical or business management experience is required prior to taking this course

Description

Business Process Management (BPM) is a systematic approach to improving the performance of an organization by aligning its business processes with its goals and objectives. BPM involves the continuous identification, analysis, and improvement of business processes.

The Strategic Value Curve (SVC) is a BPM framework that helps organizations to identify and focus on the business processes that have the greatest impact on customer value. The SVC is a model that depicts the relationship between the cost of a business process and its value to the customer.

This course will teach you how to use the SVC to improve the performance of your organization's business processes. You will learn how to:

  • Identify the business processes that have the greatest impact on customer value

  • Analyze the cost and value of business processes

  • Develop and implement improvement initiatives for business processes

  • Measure and track the results of improvement initiatives


Course Prerequisites:

  • None

Course Outline:

  • Introduction to Business Process Management (BPM)

  • The Strategic Value Curve (SVC) Model

  • Identifying the business processes that have the greatest impact on customer value

  • Analyzing the cost and value of business processes

  • Developing and implementing improvement initiatives for business processes

  • Measuring and tracking the results of improvement initiatives

Course Outcomes:

  • Upon completion of this course, students will be able to:

  • Understand the principles of BPM

  • Apply the SVC model to identify and focus on the business processes that have the greatest impact on customer value

  • Analyze the cost and value of business processes

  • Develop and implement improvement initiatives for business processes

  • Measure and track the results of improvement initiatives

Who this course is for:

  • This course is designed for business professionals who are interested in learning more about BPM and the SVC. The course is also suitable for business students who are interested in learning about BPM and the SVC.

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