The Role of Automotive Service Advisor

Name: The Role of Automotive Service Advisor
Rating: 4.2 (57 reviews)

Deliver the exceptional customer service experience to your customers.

Created byLoop Learnings

Last updated 1/2021

English

English [Auto],

What you'll learn

You will learn the importance of the role of service advisor at the automotive dealership.
You will learn the usual elements of the job description for service advisor role.
You will learn the essential competencies that are required for this role.
You will learn the importance of soft skills.
You will learn the importance of hard skills.
You will also learn what career path you can choose.
You will learn about communication skills.
You will learn about customer handling skills.
You will learn about complaint handling skills.

Course content

5 sections • 20 lectures • 35m total length

Introduction to the Course0:57
In this course, I will walk you through the role of service advisor.
whether you are an experienced service advisor or you are new to this role this course will be perfect for you. If you are an experienced service advisor then it will be a refresher course and if you are new to this role it will be a great value add for you to become a great service advisor.

Overview of Essential Competencies0:56
Communication Skills0:38
Develop essential communication skills for automotive service advisors by practicing active listening, asking the right questions, reading body language, and applying psychology to enhance customer experience.
Customer Handling Skills4:36
Master dealership database operations and customer handling, including accurate records and repair orders. Communicate professionally by phone and email to provide vehicle information and timely updates.
Complaint Handling Skills3:41
Time Management Skills2:23
Learn how the automotive service advisor can master time management by setting daily goals, staying organized, and prioritizing tasks. Focus on duties and avoid tasks unless asked by your supervisor.
Understanding Processes4:41
Product Knowledge3:02
Computer Literacy2:18
Develop essential computer literacy for automotive service advising by mastering Excel basics for reports, Word for letters, and Outlook for emails; learn repair order software for creation and billing.
Academic Knowledge0:49
Essential Competencies Quiz

Requirements

None.

Description

This course is designed for both experienced professionals and for those who are just getting started in their careers. This course demonstrates how can you deliver an outstanding customer experience to your customers. This course also covers the basics of softs skills such as communication skills, customer handling skills, complaint handling skills, and time management skills.

So, enroll in this course and become exceptional in what you do.

Who this course is for:

Although this course is designed for the automotive professionals but huge portion of this course demonstrates the customer handling skills, communication skills and complaint handling skills.
Experienced Professional
Anyone wants to develop the soft skills

The Role of Automotive Service Advisor

What you'll learn

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Course content

Introduction to the Course1 lecture • 1min

Introduction to the Role of Service Advisor5 lectures • 4min

Job Description of Service Advisor3 lectures • 6min

Essential Competencies9 lectures • 23min

Career Path2 lectures • 2min

Requirements

Description

Who this course is for: