The Power of Creative Conversation
4.7 (27 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
190 students enrolled

The Power of Creative Conversation

Change the way you talk and listen - and transform your relationships for the better
4.7 (27 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
190 students enrolled
Last updated 2/2020
English
English
Current price: $13.99 Original price: $19.99 Discount: 30% off
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This course includes
  • 2.5 hours on-demand video
  • 8 articles
  • 93 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How your communication habits - good and bad - shape your world
  • How to minimise - or even eliminate - the pain of poor communication
  • How creative conversation will help you positively transform your relationships
  • How to talk so that others listen and listen so that others talk
  • How to maximise your ability to be fully understood
  • How you can use disagreement to create positive change
  • How to create something of value in every conversation
  • How 'understand first' saves time, trouble and pain
  • How you can challenge others in a way that opens up communication
  • How to collaborate more effectively with others
  • How to connect meaningfully with a wider range of people and opinions
Requirements
  • None.
Description

This series of videos and real-life exercises will enable you to connect with people more effectively in a wide range of situations, through understanding, clarity and respect. Whether it's with loved ones, friends, colleagues, neighbours - even strangers - bit by bit, as your communication habits change for the better, so will your human network, your relationships - and your world.

Who this course is for:
  • Anyone who has a relationship - personal, professional or social - which they want to improve.
  • Managers who want to improve the cohesion and performance of their teams.
Course content
Expand all 56 lectures 02:46:22
+ Introduction
3 lectures 14:33

This video briefly explains the contents of this course on creative conversation, how the course is structured for your maximum benefit and the thinking that underpins this. The course outline is also reproduced in the documents in Resources (2S/2L).

Formats

Please note that there are two versions of each PDF for this course.

'S' indicates the standard sized font version, which is designed for reading on desktops, laptops and tablets.

'L' indicates the large font version, which is designed for the visually impaired and for reading on smartphones. 

Preview 06:28

In this video we suggest six basic things that will help you make steady progress through this course on creative conversation. By following these basics, you’ll give yourself the best chance of getting the maximum benefit from each section of the course.

  1. Set goals and markers

  2. Do the activities

  3. Do no more than one exercise a day

  4. Do something every day

  5. Write it down or record it

  6. Buddy up?

To help you with Nos 1 and 5, we've created a course logbook, which also gathers together all the review exercises that round off each  section. So do take a look at the logbook in Resources.

To help you with No 6, there is a link to The School of Creative Conversation. Here you'll be able to meet others doing this course, share experiences, ask questions - and answer them - and maybe even find a buddy!

Six ways to help your learning
05:18
+ The Three Practices – Understanding
6 lectures 18:33

Understanding is about developing the discipline of focusing on and being crystal clear about what the person you're interacting with is saying - especially when they have initiated the conversation.

So the key aims for this section of the course are for you to:

  1. Become more aware of how crucially important it is to ’understand first’ and to develop this as a key habit, a default starting-point in your conversations; and 

  2. Develop and practise the key elements that help you to do that understanding.

In Resources you'll find one of the most important documents (4S/4L) in this entire course. Have a look at it after viewing the lecture.

Why understanding is the basis of everything
03:20

After this video and exercise, you will be more able to give your full attention to whoever you're speaking with. This will enhance your ability to understand them, while showing them respect and strengthening the connection between you. 

This lecture explains this skill and the exercise (5S/5L) helps you to practise it, so that you can also start using it in your real-life conversations right away.

Focusing
03:55

When sticking at understanding, using ‘prompts and probes’ is an effective way to help the person you're talking with open up, while avoiding the potential pitfalls of questions.

Your challenge is to use in your conversations any of the prompts and probes identified in this lecture and in the documents in Resources (6S/6L), as and when you think it appropriate. But first test your understanding in Quiz 1.

Clarifying – Prompts and probes
04:31
Clarifying – Prompts and probes
4 questions

An effective way to show that you 'get' what someone is telling you is to feed back to them brief ‘nuggets of understanding’. These nuggets don't contain your opinion, judgment or advice, just what you've understood.

This lecture explains how to do this and the quiz that follows gives you the chance to check that you've 'got it'!

Clarifying - Nuggets of understanding
03:35
Clarifying - Nuggets of understanding
5 questions

Summarising is about pulling together the nuggets of understanding you've generated during a conversation - or part of a conversation - to show the speaker that you've 'got' the key point or points they're trying to make. This can include facts and opinions, how they feel about whatever it is they're saying, and their basic needs in this situation. 

This lecture explains - and the exercise in Resources (8S/8L) and helps you to practise - this skill, which you can also start using in your real-life conversations right away.

Summarising
02:41

This is your opportunity to review the key points of this section on Understanding.

Understanding - review
00:31
+ Awareness
7 lectures 19:40

This video explains the basic aims of this section, which are for you to become more aware of

  1. Your general communication environment 

  2. The quality of your communication in that environment.

Because when you’re beginning any journey it makes sense to know your starting-point - where you are now.

What does it mean to be more aware of how you and others communicate?
03:06

This video and the exercise that follows it is a key aspect of this course, as it will help you identify how the Three Pains of poor communication - personal, group and societal - are relevant to you. 

The Three Pains of poor communication
03:17

This video and exercise is about 'conversational culture' - the everyday conversational environment in which you operate. After watching it and doing the exercise you'll be a lot more aware of the habits that we all have, to a greater or lesser extent, that make connection between people more difficult - and sometimes impossible.

What's it like out there?
03:01

OK, we're starting to get personal now. Do you know what you're like as a communicator? How well do you talk - and listen? Watch the lecture, do the exercise - and find out...

What are your communication habits?
01:54

Still on the personal note, this lecture and exercise is designed to help you clarify the key needs you have that drive your behaviour. Simple, eye-opening - and fun!

What are your key human needs?
02:20

Want to learn to 'listen in 3D'? This lecture and exercise explains how.

Listening at Three Levels
05:29

This is your opportunity to review the key points of this section on Awareness.

Awareness - review
00:33
+ The Three Principles – Personal Responsibility
5 lectures 13:17

This section focuses on the importance of consciously taking personal responsibility for your communication. It has two basic aims, namely for you to

  1. Become more aware of your own potential to bring about positive change in the relationships that matter to you, through your practice of creative conversation.

  2. Use what you've learnt so far in the course to revisit and - if you decide to - revise your initial Goals and PIPs.

Personal responsibility and your communications
03:45

This lecture and exercise is about understanding how the quality of your relationships with specific individuals is closely linked to the quality of how you communicate with them. By exploring this link you can start to explore how you might be able to change things for the better.

Preview 02:44

This video and exercise explores your relationships as part of a personal human network that might or might not be functioning healthily. And if it isn't, what might you be able to do to bring about a positive change?

Preview 03:52

This is your opportunity to use the insights you've gained from the course so far to reflect on and possibly revise the goals and PIPs that you set in the exercise that followed Lecture 3.

Your goals revisited
02:22

This is your opportunity to review the key points of this section on Personal Responsibility.

Personal responsibility – review
00:34
+ The Three Principles – Openness
6 lectures 12:31

This section focuses on the importance of openness to creative conversation. It has two basic aims, namely for you to

  1. Understand better why you tend to open up to certain people and opinions - and close down to other people and opinions  - in your real and online environments and in your interaction with mainstream media

  2. Start developing the habit of staying open, even when you encounter someone or something that triggers your basic habit to close up

So this could be quite a challenging section - and a rewarding one. You’ll be asking yourself some searching questions and you might be surprised by some of the answers...

The importance of openness
03:02

It's all about whether our basic needs are being met or not - as this lecture and exercise explain.

Why do you open up - and close down?
03:11

The challenge in the exercise that follows this video is to stay open when you hear something you don't like or disagree with. It can be tricky - but using the awareness and skills you've been developing since the start of the course, it's definitely possible.

How to stay open - when you don't really want to...
01:38

This lecture and exercise asks some basic questions about you and the sort of people you’re open - and closed - towards. It also suggests a practical challenge involving some of the people you identified in your relationships and human network mapping in Lectures 18-19.

How to be more open to more people
02:09

This video and exercise focuses on ways of seeing and approaching things that aren't your own - and with which you might even be uncomfortable. The exercise includes two optional challenges to help you open up and connect more readily with a wider range of opinions - and the people who hold them.

How to be more open to different views
01:56

This is your opportunity to review the key points of this section on Openness.

Openness - review
00:35
+ The Three Principles – Creativity
7 lectures 21:25

This section focuses on how to develop the creative part of creative conversation. It has two basic aims, namely for you to

  1. Understand better which of your current communication habits are essentially creative and which are less so

  2. Start developing the habit of being more creative, especially when it comes to creating trust, hope, possibility (through collaboration) and connection with other people

At its core, the section is about becoming more alive to the opportunities we all have to make something valuable happen in every conversation through meeting the basic human needs of those involved.

What does it mean to be 'creative'?
02:45

This video and exercise is designed to help you understand better which of your current communication habits are essentially creative and which make connection with another person difficult - or maybe impossible.

Creativity vs non-creativity
01:18

This video explains the four basic ways in which we can create trust - competence, predictability, integrity and benevolence - with a particular emphasis on benevolence i.e. showing that you care for others.

How to create trust
05:09

Creating new possibilities through collaboration - 'thinking together' - can be a rich and productive experience or lead to argument and deadlock. This exercise and video explores how to encourage the former and avoid the latter.

How to create possibility (aka Thinking Together)
05:34

It might sound odd to claim that we can consciously set out to create hope, for ourselves and other people. But the more practice you get at creating possibility – through thinking together with others – the more you’ll come to see that hope can indeed be created and that you can create it.

This video and exercise explains more.

How to create hope
03:46

Your challenge in the exercise following this video is to make a new connection with another person – or to strengthen, deepen or develop an existing connection – through having a creative conversation with that person.

Watch the video for how to go about this.

How to create connection
02:18

This is your opportunity to review the key points of this section on Creativity.

Creativity - review
00:35
+ The Three Practices – Challenging
9 lectures 26:54

This section focuses on how to challenge - and be challenged - as part of a creative conversation. It has two basic aims, namely for you to

  1. Understand better how challenging tends to be either basically positive or negative - and see on which side of the line you sit

  2. Start developing the habit of challenging - and receiving challenge - in a way that opens up a conversation and helps develop your connection with the other person

For many people, challenging others can be an uncomfortable, unwelcome experience. Done well, however, it can lead to deeper mutual understanding, better relationships and even completely new insights.

Challenging is...challenging
04:40

Drawing on and adapting 'I-Spy Conversational Crimes', this video and exercise explores the typical not-so-creative ways in which you and others might be challenging.

What am I like when challenging?
01:29

In creative conversation, challenging is based on the conscious attempt to identify, acknowledge and respect the needs and values of everyone involved. This video and exercise explains how you can develop this really useful habit.

Check - then challenge
02:35

A tentative challenge is one that’s deliberately a bit uncertain. It doesn’t lay down the law or paint the other person into a corner. Instead, it deliberately leaves them some space in which to reconsider their view without sacrificing their dignity. It’s then that you can explore the situation or issue together.

This exercise has two parts – framing an imaginary tentative challenge in response to your known negative triggers; and then framing a tentative challenge in two real world conversations.

TIPS - Tentative
03:06

An invitational challenge is basically a suggestion, an invitation, to think about something that’s not yet in the picture or that could be looked at or explored in a different way.

This exercise on has two parts – framing an imaginary invitational challenge in response to your known negative triggers; and then framing an invitational challenge in two real world conversations.

TIPS - Invitational
02:44

A positive challenge is aimed at achieving something positive for everyone involved, rather than simply attacking an unwelcome position and/or the person holding it.

This exercise on has two parts – framing an imaginary positive challenge in response to your known negative triggers; and then framing a positive challenge in two real world conversations.

TIPS - Positive
03:51

A specific challenge is one that helps the other person focus on the particular issues that need to be addressed and opens up space for a creative conversation on the subject.

This exercise on has two parts – framing an imaginary specific challenge in response to your known negative triggers; and then framing a specific challenge in two real world conversations.


TIPS - Specific
03:23

How can we overcome our instinctive tendency to reject a challenge that we don’t like to hear and stay open long enough to unearth whatever valuable stuff might be buried within it?

This video and exercise offers an answer that is simple but - well - challenging!

Being challenged
04:30

This is your opportunity to review the key points of this section on Challenging.

Challenging - review
00:36
+ The Three Practices – Being Understood
5 lectures 15:44

This section is about how to express ourselves in a way that maximises the chances that whatever you're saying will be understood fully and clearly by whoever you’re talking to.

Its basic aim is for you to start using the pattern of Set up - Paint the Picture - Check to help you and the person you're talking to really focus on what it is you're seeking to convey.

The key to being understood
02:49

Setting up is all about tuning in to the person you’re talking with and preparing them to hear - and really understand - what it is you’re about to say.

This video and exercise explains how and gives you the chance to practise this essential skill.

Setting up
04:07

This video and exercise looks at how to get what’s in your head clearly and accurately into the head of the person you're talking to. And if you’re not completely clear initially exactly what it is you want to say, you can use the other person to help you gain clarity - through a variety of creative conversation skills.

Painting the picture
05:33

How do you KNOW that what you’ve transmitted has been actually received ‘clearly and accurately’ by the person you're talking to? Well, you can check - and how to do that is the subject of this video and exercise.

Checking
02:42

This is your opportunity to review the key points of this section on Being Understood.

Being Understood - review
00:33
+ Conversation Management
6 lectures 17:46

This section is about the process of how you conduct a conversation, rather than its content. It main aims are for you to

  • become more aware of how your 'conversation manager' operates and based on this greater awareness

  • start consciously using your conversation manager to create maximum value in all your interactions by using Rudyard Kipling's 'six honest serving-men'

So the focus here is on the underlying ‘operating system’ that governs how you approach conversation - and on developing the skills to take more creative control of it.

Meet the manager
03:17
  • This video and exercise focuses on how your 'conversation manager' can use key elements from Being Understood - setting up and framing - to help plan a creative conversation.

What and Why
04:27

This video and exercise looks at the impact of time and place on our interactions and how you can add these elements into your creative conversation planning.

When and Where
03:11

This exercise is all about being able to tune in to the other person so that you have the best chance of making a real connection, no matter how well - or little - you know them.

Who
03:43

Thanks to technology, we’re now more connected, in more ways, than ever before. But these various channels all have different pros and cons, so which channel do we choose for which person – and why?

This video and exercise explores the permutations.

How (aka Channel Choice)
02:33

This is your opportunity to review the key points of this section on Conversation Management and to bring together your creative conversation plans.

Conversation Management - review
00:35
+ Course Review
1 lecture 02:27

This is your opportunity to review your progress through the entire course, focusing on

  1. The One Big Point from each section that you said you'd put into practice in your daily life

  2. Your personal communication habits - have they changed

  3. Your goals and PIPs

Whatever the progress you've made, remember - you can always reset your goals and keep going till you reach them. And you can keep returning to this course to polish and repolish your skills for as long as you like.

Course review
02:27