The Novice's Guide to Mastering Processes
4.2 (12 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
928 students enrolled

The Novice's Guide to Mastering Processes

Learn how the ability to understand and master your processes is a powerful tool for you and your organisation.
4.2 (12 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
928 students enrolled
Created by Jason Guest
Last updated 8/2018
English [Auto-generated]
Current price: $27.99 Original price: $39.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 4 hours on-demand video
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Describe the purpose of any process and how it’s structurally organised.
  • Explain how grouping processes together supports organisational competitive priorities.
  • Explain the various ownership roles and how they support processes.
  • Describe why process management actually matters and what are the main process decisions organisations must make.
  • Be able to correctly observe and map any process within your organisation
  • Ensure you won’t make common mistakes or fall for misconceptions about processes.
  • Build process maps which are useful to your organisation.
  • Analyse any organisational process to identify improvement opportunities.
  • Know the four basic mapping symbols you need to able you to get started mapping processes.
  • Understand how to use different types of process maps depending on the story you want to tell.
  • Understand how to create and utilise swimlane process maps.
  • Course is set at a Novice level - Already have some knowledge about processes and what they are.
  • Beginners with no knowledge of processes are welcome - just follow the steps in the course to become a Novice.
  • Open mind to learning new ways to look at process management and process mapping.

Processes are everywhere and underpin all work activity within organisations. The ability to master your organisational processes is a powerful skillset to have in your professional toolkit.

Learn how to:

1. identify the structure and hierarchy of any process,

2. Be aware of the various decisions you need to make about organisational processes to ensure they operate optimally,

3. conduct effective observation activities which will give you telling insights,

4. create awesome process maps which will actually work for your organisation, and

5. learn how to avoid the common mistakes and misconceptions people make and have about processes.

The course starts with how to define what a process is and how to look at them with a 3D perspective. It then dives into how to observe a process, then moves to how to map a process with knowing only four basic symbols to get you started.

It will introduce you to some more advanced process mapping techniques. It covers how to make decisions about and analyse a process before concluding with some Top five Do's and Top Five Don'ts tips.

If you would like a slightly non traditional view on how to approach your organisational processes, then this is the course for you.

Who this course is for:
  • People in functional role interested in building knowledge and skills in how to understand processes.
  • Managers already managing processes within their organisation.
  • Anyone wanting to learn how to master their organisational processes.
  • Beginner or Novice Project Managers.
  • People wanting to get into Process Improvement work.
Course content
Expand all 30 lectures 03:58:31
+ Introduction
2 lectures 15:11

Processes are everywhere within your organisation, and underpin all work activity. Unfortunately, they are often not optimally managed - operating in silos, without clear boundaries, no purpose or ownership, and managed by people who have had minimal or no training in process management.

The purpose of this course is to you to see how the ability to be able to understand and have mastery over your organisation's processes is a powerful tool which will give you and your organisation a competitive advantage.

This course has been designed to:

a. Help you to build your knowledge and skills around processes.

b. Teach you how to implement these skills and knowledge within your organisation.

c. Make you aware of the common mistakes people make and misconceptions people have about processes and how to avoid them.

This course is designed for, but not limited to, people in functional roles within organisations who are interested in building their knowledge and skills in how to understand processes better.

Preview 07:55

This course is not about leaping straight in and starting to teach you process tools. Before you can understand how to use the tools, you need to understand processes. 

This course has been designed with a modular approach. Each module is set up in bite sized learning topics so you can learn and implement at your own pace.

Preview 07:16
+ Understanding Processes
8 lectures 01:14:26

By completing module 2, you will be able to:

a. describe the definition and purpose of a process.

b. explain the structure of a process’s architecture.

c. discuss how to classify processes into logical groups.

d. define process roles and how ownership plays an important role.

e. describe how to avoid common mistakes and misconceptions which people make and fall for all the time.

Module Introduction and Process Definition
Understanding Process Architecture
Classifying and Grouping Processes
Process Owner and Process Leader
Mistakes and Misconceptions
Practical Example
Learning Checkpoint
Reflective Exercise
+ Module 3 - Observing Processes
3 lectures 22:26

After completing module 3, you will be able to:

a. describe what the benefits of process observation are.

b. explain how to conduct effective process observation.

c. avoid the common mistakes people make when conducting process observation activities.


Module Introduction and how to observe a process
Learning Checkpoint
Reflective Exercise
+ Module 4 - Mapping Processes
9 lectures 56:49

After completing module 4, you will be able to:

a. describe what process mapping is.

b. explain why you should have and also use process maps.

c. discuss what the benefits of process mapping are.

d. conduct process mapping activities.

e. create effective process maps using basic symbols.


Module Introduction and the importance of process mapping
What is a Process Map?
How to map a process
The four basic symbols to get you started
When to verb and when to noun
Intermediate Level Process Map symbols
Practical example: How to create a generic process map
Learning Checkpoint
Reflective Exercise
+ Module 5 - Advanced Process Mapping
2 lectures 16:34

After completing this video, you will have a high level understanding of how five different types of process maps can be utilised by you to help you tell particular visual stories to key stakeholders.

The maps you will be introduced to are:

a. The activity process map.

b. The Detailed process map.

c. The SIPOC map.

d. The Future state or "To-be" process map.

e. The Value Stream map.

Different ways to tell the story

Although activity based process maps are great at communicating the "What that needs to be done", they are not great at visually showing the "Who" does the "what that needs to be done". This is where Swimlane Process Maps can be utilised. You will be showing how the creation and utilisation of this more intermediate level process map will assist you when you are conducting mapping, analysis and improvement activities.

How to create a swimlane process map
+ Module 6 - Process Decisions
3 lectures 30:18

This is a light touch introductory module, designed to introduce you to the various decisions you will need to consider when managing your processes,  the factors which influence any decisions and the business drivers which will cause you to make decisions. You will obtain an understanding of how process decisions will impact your organisation's ability to successful meet its customer/service user needs as "profitably" as possible.

Module Introduction and what decisions need to be made

After completing this video, you will have a basic understanding of the necessary steps to be undertaken whenever you conduct a process analysis activity.

Analysing Processes
Learning Checkpoint
+ Module 7 - Top five Do's and Don'ts
1 lecture 12:53

This module is designed to highlight to you some of the top tips I have come across or lessons I have learnt throughout my career - the sort of top five things you should do when it comes to process observation and process mapping, and the top five things not to do.

Preview 12:53
+ Module 8 - Course Housekeeping
1 lecture 04:00
Course Housekeeping and About the Course Instructor