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Personal Development Leadership Management Skills

Management Skills: New Manager Training in Essential Skills

Management Skills Certification in Developing People, Leading Teams & Process Improvement
Bestseller
Rating: 4.5 out of 54.5 (8,367 ratings)
44,450 students
Created by Lawrence M. Miller, Institute for Leadership Excellence
Last updated 10/2020
English
English [Auto], French [Auto], 
30-Day Money-Back Guarantee

What you'll learn

  • Motivate your employees and create high engagement and empowerment.
  • Provide specific job training for your team members..
  • Lead teams to become high performing teams engaged in continuous improvement.
  • Understand and develop "lean management" problem-solving and process improvement.
  • Resolve conflicts with others and among team members.
Curated for the Udemy for Business collection

Requirements

  • There are no requirements for this course other than the desire to become a highly successful manager.

Description

The Challenge: 

Most new managers have the technical skills to succeed. What they often lack is the skill of managing, motivating and developing their employees. This course will provide those skills that are essential to your success as a manager.

This course is organized around three critical blocks of skills: First, managing and motivating individuals; second, leading high performing teams; and third, engaging their people in the continuous improvement of work processes. If a you can master these skills your success is virtually guaranteed.

The lessons in this course are strongly influenced by the instructor's extensive background in lean management and in developing high performing teams. The course is ideally suited for new managers in companies wanting to develop lean culture. It is also perfect for young entrepreneurs who are just beginning their journey as managers. The instructor has 45 years of experience training managers and building a culture of teamwork at companies like Honda, Shell Oil, Corning, Honeywell and many others.

Action-Learning:

This course is structured to facilitate the relationship between the new manager and a coach. There are thirteen exercises that ask the student to put the lessons to work with their team or practice with their coach. The instructor employs an "action-learning" model, recognizing that the best learning occurs from applying the lessons to the student's real work situation, and from receiving feedback from a coach. It is intended as a comprehensive model and curriculum for new managers. 

Recognition and Celebration:

When you complete this course, you will receive a certificate of completion from Udemy. However, this is a demanding course and you are asked to demonstrate competence in managing people, teams and processes. The instructor believes that you deserve more recognition. If you complete the assignments and send a portfolio of completed assignments to the instructor you will be recognized with a Green Belt certification by the Institute for Leadership Excellence; and, the author will send you ebook copies of his three most recent books on coaching, team leadership, and developing lean organization and culture. You deserve it!

Note: this course duplicates much of the material in the instructor's popular Team Leadership course. However, there is new material for new managers on employee discipline, communication and conflict resolution. In this course the instructor speaks to the needs and experience of newly promoted managers and entrepreneurs. 

I recently received the following message from one of my students who just completed this course: 

"Good morning Larry. I just finished your course and I did leave a review but just wanted to message you, to tell you, thank you for the course. I mentioned on the review but the company I work for went from a complete zoo to a respectable place to work in just under 2 months and it was mainly because of this course and your info. People have complemented me on the great job I have been doing and I do owe it to you so thank you! I will be doing your other course and you should continue doing more courses because you are a great teacher!" Kevin Mohammed

Who this course is for:

  • New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes.
  • Any manager wanting to improve their people management skills.

Featured review

Tanay Kumar
Tanay Kumar
8 courses
1 review
Rating: 5.0 out of 5a year ago
Learnt a lot. Would surely write to the tutor and mail him the portfolios as mentioned. It has been a good journey. Will surely subscribe for more courses related to management in the future through Udemy. Thanks.

Course content

13 sections • 82 lectures • 11h 4m total length

  • Preview09:00
  • Two Self-Assessments
    04:22
  • What is Management, Leadership and Process?
    10:28
  • The Heart of the Matter: Values and Culture
    07:20
  • Values Worth Considering
    07:51
  • Management Essentials - Exercise 1
    01:00
  • The Essential Skills
    5 questions

  • Essential Horizontal Communication
    10:02
  • Essential Vertical Communication
    05:21
  • Delegation and Assigning Tasks
    10:22
  • Stay Safe! Stay in Bounds!
    08:30
  • Exercise 2: Build a Communication Matrix
    00:19
  • Communication, Boundaries and Delegation
    5 questions

  • Preview07:16
  • A Model for Basic Skills Training
    08:29
  • An Example of Skill Training
    10:54
  • Exercise 3: Create a Skill Development Plan
    00:24
  • Developing Employee Skills
    5 questions

  • Preview08:07
  • The Power of Purpose
    07:19
  • Social Motivation and Creating The Bonds of Trust
    12:47
  • Motivation and Organization Life Cycles
    21:52
  • Situational Motivation
    14:55
  • Stimulus Control - The Power of the Environment
    05:08
  • Keys to Effectiveness
    10:17
  • Keys to Intrinsic Motivation
    15:55
  • Exercise 4: Develop a Plan to Improve Situational Motivation
    00:07
  • Motivating Your Team Members
    10 questions

  • The Manager's Role as "Coach"
    03:56
  • Coaching and Self-Awareness - Are You "Stu?"
    06:47
  • Body Language - Attending
    08:18
  • Asking Open-Ended Questions
    10:54
  • Reflecting or Rephrasing
    08:07
  • Expressing Empathy
    08:08
  • Acknowledging
    03:38
  • Using Silence
    03:44
  • Brainstorming Together
    04:57
  • Exercise 5: Coaching and Communication Skills
    00:30
  • Coaching and Communication Skills
    5 questions

  • Giving Feedback
    08:37
  • Receiving Feedback
    07:24
  • Feedback Exercise Exercise 6
    00:56

  • Justice and the Meaning of Discipline
    10:01
  • The Process of Discipline
    10:28
  • Solving Behavior Problems
    05:48
  • Standard Work
    13:04
  • Leader Standard Work - Setting the Example
    07:15
  • Exercise 7: Discipline and Self-Control
    00:36
  • Discipline - Justice, Discipline and Self-Control
    5 questions

  • Teams - The Foundation of Organization
    14:06
  • Defining Your Team Structure
    10:41
  • Stages of Team Development
    09:24
  • Writing A Team Charter
    05:39
  • Roles and Responsibilities on A Team
    08:04
  • The Agenda
    10:21
  • Leading Teams
    5 questions
  • Exercise 8: Team Formation and Organizaton
    00:35

  • Team Facilitation - Why It Matters!
    10:12
  • Team Facilitation Skills - 1
    07:30
  • Team Facilitation Skills 2
    09:13
  • The Enron Story and the Abilene Paradox
    08:38
  • Clarifying Decision Styles
    14:00
  • How To Gain Consensus
    08:59
  • Team Facilitation
    5 questions

  • Principles of Conflict Resolution
    10:54
  • A Model of Conflict Resolution
    08:40
  • Conflict Resolution: Debate or Dialogue?
    05:07
  • Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
    11:46
  • Conflict Resolution
    5 questions
  • Exercise 9: Conflict Resolution
    01:28

Instructor

Lawrence M. Miller, Institute for Leadership Excellence
Best Selling Instructor, Author & Leadership Coach
Lawrence M. Miller, Institute for Leadership Excellence
  • 4.5 Instructor Rating
  • 39,986 Reviews
  • 130,605 Students
  • 16 Courses

Larry Miller is now teaching more than one-hundred thirty thousand students in more than 190 countries on Udemy, is the author of eleven books, and has forty years of experience consulting with major corporations. Several of his courses on management and leadership are best selling courses. ... in their category and have been adopted by major corporations as part of their leadership development and lean culture implementaton process.

For the past forty years he has worked to improve the performance of organizations and the skills of their leaders. His expertise is derived from hands on experience creating change in the culture of more than a hundred organizations.

He began his work in youth prisons after recognizing that the learning system in the organization had exactly the opposite of its intended effect – increasing, rather than decreasing, dysfunctional behavior. For four years he worked to redesign the prison system by establishing the first free- economy behind prison walls, where each inmate had to pay rent, maintain a checking account, and pay for everything he desired. This was his first organizational transformation.

He has been consulting, writing and speaking about business organization and culture since 1973. After ten years with another consulting firm, he formed his own firm, the Miller Howard Consulting Group in 1983. In 1998 he sold his firm to Towers Perrin, an international human resource consulting firm and became a Principal of that firm. In 1999 he left that firm to focus on solo consulting projects.

He and his firm were one of the early proponents of team-based management and worked with many clients to implement Team Management from the senior executive team to include every level and every employee in the organization. The Team Management process created a company of business managers, with every employee focused on continuous improvement of business performance. In addition to directing the overall change process, Mr. Miller personally coached the senior management team of many of his clients.

The implementation of Team Management led to the realization that the whole-system of the organization needed to be redesigned to create alignment so all systems, structure, skills, style and symbols support the same goals and culture. From this realization he developed the process of Whole System Architecture that is a high involvement method of rethinking all of the systems, structures and culture of the organization. Among his consulting clients have been 3M, Corning, Shell Oil Company, Amoco and Texaco, Shell Chemicals, Air Canada and Varig Airlines, Eastman Chemicals, Xerox, Harris Corporation, McDonald's and Chick-fil-A, Merck and Upjohn Pharmaceuticals, United Technologies, Metropolitan Life and Landmark Communications.

Mr. Miller has authored eleven books, among them American Spirit: Visions of A New Corporate Culture, which was the text for Honda of America's course on their values and culture; and Barbarians to Bureaucrats: Corporate Life Cycle Strategies, which draws on The history Of the rise and fall of civilizations to illustrate the patterns of leadership and evolution in corporate cultures. Most recently he authored Getting to Lean – Transformational Change Management that draws on the best change management practices such as socio-technical system design, appreciative inquiry He has also authored, and systems thinking or learning organizations to provide a road map to transforming organizations.Team Kata --Your Guide to Becoming A High Performing Team, the core human process of lean organizations. Most recently he published The Lean Coach that corresponds to his course on Coaching Leaders for Success. He has appeared on the Today Show, CNN, made Many appearances on CNBC, has written for The New York Times and been the subject of a feature story in Industry Week magazine. He was recently the subject of articles in Fast Company and Inc. Magazine.

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