
This course will help you get better at creating a motivating environment, delegate effectively, give and receive feedback, and have high-impact conversations with your team members and colleagues.
Get to know Deb - your instructor for this course!
In this lesson, you will learn:
· Why motivation matters so much
· The difference between intrinsic and extrinsic motivation
· The three factors that motivate most of us
In this lesson, you’ll learn:
· The high costs of low trust environments
· The benefits of high trust cultures
· Five ways you can contribute to trusting relationships with your team members, including being sincere, reliable, competent, caring, and open
In this lesson, you will learn:
· Why setting high expectations matters
· How to hold people to high standards
· What “deep devotion” to your team members’ success looks like
In this lesson, you will learn:
· The benefits of delegating to you, and to your colleagues
· How to know if you have a delegation problem
· How to change your mindset to improve delegation
In this lesson, you’ll learn:
· How to frame delegation as a development opportunity
· Which tasks to delegate and which ones to do yourself
In this lesson you will learn:
· How to choose the right person to delegate to
· How to describe what success looks like
· How to use milestones and checkpoints to keep things on track
· How to create a motivating environment
In this lesson you’ll learn:
· The benefits of feedback-rich cultures
· The assumptions our team members make without frequent feedback
· How to increase the quality and quantity of feedback
In this lesson you will learn:
· How to put feedback into context
· How to make it conversational
· How to be clear
· How to demonstrate care
· How to be culturally aware
In this lesson, you will learn:
· The difference between formal and informal feedback
· How to find “feedback moments”
· When to skip giving feedback
· To apply the Situation-Behavior-Impact (SBI) feedback model
In this lesson, you will learn:
· Why asking for feedback helps you become a better manager
· How to overcoming common barriers to getting helpful feedback
In this lesson you will learn:
· Why 1:1 meetings are so critical
· Three ways to increase the impact
In this lesson, you will learn:
· Why career development conversations matter
· What your role is, and the role of your team member
· How to have a meaningful, future-focused conversation
High performance doesn’t happen by accident. It happens when leaders create the clarity, consistency, accountability, trust, and strong working relationships that allow people to do their best work.
Most managers want to lead high-performing teams, but putting effective management into practice every day can be challenging. Managers are balancing competing priorities, changing goals, different personalities, tight deadlines, and employees who need varying levels of direction and support.
This course gives you practical tools and strategies to build and lead a high-performing team without creating a culture of burnout, constant pressure, or micromanagement.
You’ll learn how to establish clear expectations, motivate and engage employees, coach effectively, delegate with greater confidence, strengthen accountability, provide meaningful feedback, lead more useful 1:1 meetings, and support employee development.
You’ll learn how to:
• Set clear, actionable expectations
• Define successful performance
• Communicate priorities and responsibilities
• Motivate and engage employees
• Build trust with the people you manage
• Delegate more effectively
• Coach employees without solving every problem for them
• Give constructive and positive feedback
• Address performance concerns earlier
• Build accountability without micromanaging
• Balance employee autonomy with appropriate support
• Lead more productive 1:1 meetings
• Support employee growth and career development
• Navigate changing priorities and expectations
• Build habits that contribute to sustainable high performance
You’ll also explore how to avoid two common management extremes: micromanaging capable employees and providing too little support to employees who need more direction.
A high-performing team is not simply a team that produces more work. Sustainable high performance requires people to understand their priorities, have appropriate resources and support, communicate openly, trust their manager, and know where they stand.
Whether you’re a new manager, an experienced leader, or someone responsible for developing others, this course will give you practical approaches you can begin using immediately.
By the end of the course, you’ll be better equipped to motivate people, build trust, develop talent, increase accountability, improve communication, and create the conditions where employees can perform at their best.