The Key To Customer Service
What you'll learn
- The student will learn the different components to provide excellent customer service.
- The student will learn about structure.
- The student will learn about training.
- The student will learn the problems surrounding customer service and the solutions.
Requirements
- No experience required. This course will take from the basics to customer service skills.
Description
In this course, you will learn every aspect of customer service and what leads to excellent customer service. I will cover your business plan, business model, marketing strategy, training model, customer service skills, and more. Every business plan and business model must result in profitability. The ability to create revenue. The best way to achieve this is through top-notch customer service. With all the online businesses, people can purchase most items cheaper online. However, what they do not get is what you can provide. A personal experience with customer service that is nothing short of the best. This is an excellent course for brick-and-mortar retail stores. The information applies to all levels of staff, from the owner, managers, and sales staff. I will provide some scenarios of good and not-so-good customer service methods. I will be discussing problem-solving skills as they relate to the many challenges and issues that arise in the day-to-day operations of your business. You will learn easy methods that will help you train and orientate your staff to your customer service needs. This course has been designed for all levels of staff members. The one thing that sets you apart from online businesses is your customer service. Great customer service is the key element that is a must for any retail business. You have to do it better. In this course, you will learn exactly how to do that. I invite you to view the introduction, and I hope you will enjoy the course.
Who this course is for:
- This course is for brick and mortar retail store owners, managers, supervisors, and sales associates.
Instructor
- 3.8 Instructor Rating
- 35 Reviews
- 689 Students
- 5 Courses
I have attended the University of Bridgeport and the University of New Haven in Connecticut. I have studied education, management, and minored in Psychology. I am a retired professional firefighter, a State of Connecticut licensed paramedic and emergency medical services Instructor. I also hold instructor certificates in Advanced Cardiac Life Support, Advanced Pediatric Life Support, CPR, Pre-Hospital Trauma Life Support, and Marine and Aviation Electronics. I also maintain a valid first-class repair and teaching certification from the National Association of Radio and Telecommunications Engineers. I am a United States Coast Guard licensed Master Captain as well as Best Selling Author, Public Speaker, Keynote Speaker, and Educator.
I owned my own two-way radio electronics business for 17 years prior to becoming a firefighter. I have also worked as a Traffic Manager, Distribution Manager, and Clinical Education Specialist for a pre-hospital medical company. I continue to instruct in the medical field and the United States Coast Guard Auxiliary for over twenty years. I have taken certified courses on employee relations and management skills and spent two weeks in Japan studying their corporate strategies. I am a past member of a variety of union bargaining units. All combined, this has given me a well-rounded view of all aspects of education, employee workforce, management principles, and educational principles. My first best selling book was on Management and Employee Relations which is now out of print and is a tutorial on Udemy as well. I am a published Best Selling Author, Public and Keynote Speaker, and Spokesperson. I have 150 published medical power points and 12 published books. I am also a writing advisor on many writing internet forums. I strongly believe in our youth, seniors, and veterans, and spend time volunteering in those areas, especially with women's groups for domestic violence.