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The fundamentals of Outsourcing Governance and Management
1 students
The fundamentals of Outsourcing Governance and Management
Learn how to deliver an effective outsourcing project that delivers real value using guidance from ISO 37500
Created byGraeme Parker
Last updated 1/2026
English
What you'll learn
- Understand the components and the operation of an Outsourcing Framework based on the principles of key standards
- Understand the complete procurement lifecycle involved in outsource management
- Master the concepts, approaches, methods and techniques to effectively manage an outsoucing project, transition and supplier(s) throughout the procur
- Interpret the recommendations of ISO 37500 in the specific context of an organization
- Develop the expertise to support an organization to plan, implement, manage, monitor and maintain an effective framework for outsource management
- Acquire the expertise to advise an organization on outsourcing and supplier management best practice
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Course content
12 sections • 12 lectures • 3h 41m total length
Requirements
- There are no specific pre-requisites for this course other than a basic understanding of IT and business operations
Description
This course is designed to provide a comprehensive understanding of the principles and practices of outsourcing in line with guidance in ISO 37500 (Guidance on Outsourcing) standard. This internationally recognized standard offers clear guidelines on outsourcing applicable to various industries.
During this training, you will gain an overview of the different phases of the outsourcing process, including sourcing strategy development, needs assessment, due diligence, supplier selection, transition, performance monitoring, innovation and, if necessary, disengagement and termination.
The training program breaks down as follows:
Introduction to ISO 37500: You will learn the fundamentals of the ISO 37500 standard, its objectives, structure, and its application in various industrial sectors.
Outsourcing Preparation: Key aspects of outsourcing preparation will be covered, including requirements identification, outsourcing analysis, risk assessment, and preparation of outsourcing contracts.
Supplier Selection and Activity Transfer: You will learn how to select the right supplier, negotiate an outsourcing agreement, and plan and execute the transfer of activities.
Relationship Management and Performance Assessment: We will delve into supplier relationship management, including conflict resolution, performance assessment, and continuous improvement.
Disengagement and Contract Termination: You will learn how to effectively plan and manage disengagement, including service transition, asset transfer, and the termination of outsourcing contracts.
Who this course is for:
- Project Managers: Those leading outsourcing projects and responsible for the successful planning, implementation, and management of these projects.
- Outsourcing Managers: Individuals directly involved in decision-making regarding the outsourcing of processes within their organization.
- Quality Management Professionals: Individuals looking to enhance outsourcing processes in line with international quality standards.
- Internal Auditors: Those seeking to acquire internal auditing skills specifically related to outsourcing.
- Outsourcing Consultants: Individuals providing external advice on the planning and implementation of outsourcing processes.