
This section covers:
Welcome and Introduction
Brief Overview of the Importance of Conflict Resolution
Personal Connection: A brief relevant anecdote
This sections covers:
Definition of Conflict
Types of Conflicts (Interpersonal, Intrapersonal, Intergroup)
Common Sources of Conflict
This section covers:
Effects on Relationships
Workplace Consequences
Personal Well-being
This section covers:
Thomas-Kilmann Conflict Mode Instrument (TKI)
Identifying Personal Conflict Resolution Style
Pros and Cons of Each Style
This section covers:
Active Listening Techniques
Clear and Assertive Communication
Non-Verbal Communication Cues
This sections covers:
Importance of Emotional Awareness
Managing Emotions in Conflict
Empathy and Understanding Perspectives
This section covers:
Finding Common Ground
Generating Win-Win Solutions
The Art of Compromise
This section covers:
Mediation and Facilitation
Neutral Language and Framing
Building Consensus
This section covers:
Real-world Conflict Scenarios
Analysis of Successful Resolutions
Lessons Learned
This section covers:
Establishing Open Communication Channels
Proactive Problem-Solving
Building a Positive Conflict Resolution Culture
This professional course is designed to provide a concise overview of conflict resolution, incorporating theoretical concepts, practical strategies, real-world examples, and thoughtful exercises to engage participants and equip them with valuable skills for resolving conflicts effectively. Taught by a recognized industry professional, you will learn practical strategies for navigating the important realm of conflict resolution.
Conflict resolution isn't just a skill; it's an essential competency that transcends both our professional and personal realms. Its significance lies in the transformative power it holds — the power to turn discord into opportunities for understanding, cooperation, and innovation. The purpose of this course is to help unravel the complexities surrounding conflicts and to explore how adept conflict resolution can not only mend frayed relationships but also foster environments conducive to growth and collaboration.
* We are generally excellent at responding to questions. However, sometimes our small team is on site on international sustainable development projects, or giving talks at United Nations conferences in other parts of the world, and sometimes we are in remote locations without internet or data access. Therefore, we are not able to see your messages/questions right away and not able to respond until we have internet and data access. Rest assured, we shall respond once we are able.
All the Best,
The CDG Team