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Amazing customer service: how to impress clients and guests
Rating: 4.6 out of 5(40 ratings)
439 students

Amazing customer service: how to impress clients and guests

Service is not enough anymore, you need something much more powerful! Find out now what that is...
Created byVincent Vermeulen
Last updated 8/2021
English

What you'll learn

  • You will be able to deliver topservice on a whole new level
  • You will feel much more confident to deliver great hospitality
  • You will be able to make a difference in the lives of your customers
  • You will discover why one of the oldest techniques is so powerful but few people use it

Course content

3 sections • 18 lectures • 1h 37m total length

  • Welcome to the course2:24

    Learn proven hands-on techniques to deliver top service, including eye for detail, body language, and verbal and nonverbal communication, to impress clients and boost satisfaction and retention.

  • What is service ?12:37
  • Why service ?4:01

    Pay sincere attention to customers to shape perception, emphasize why service is needed, and meet their needs; exercise eye for detail to influence choice, as Ritz hospitality and Apple illustrate.

  • EXERCISE: Service is...3:49

    Explore how service is defined through an exercise that adds value to each interaction, at best for customers, and going beyond what is expected to surprise and care for guests.

  • How to offer great service ? Part 16:54
  • How to offer great service ? Part 24:48

    Master language for excellent hospitality by balancing verbal and nonverbal cues; use tone, intonation, and physiology to convey support, and wield eye contact and confident handshakes to engage customers.

  • Topservice language10:42

    Master verbal and nonverbal cues and transform service language by using value-driven terms (value, tariff, investments, agreements, confirmation) and proactive phrases like 'allow me' to enhance guest interactions.

  • Put language into practice2:16
  • Eye for detail2:46
  • 4 Topservice Techniques8:18

    Learn four techniques for top service: stay 100 percent certain, offer multiple options, practice invisible service, and master the art of recovery, with examples from hotels and Disney.

  • Guest history3:17

    Learn how guest history drives personalized service, from storing guests' belongings and photographing preferences to recalling coffee orders and room welcomes, delivering seamless hospitality.

  • Overview so far1:27

    Train daily to deliver consistent service, sharpen eye for detail, and apply four techniques: never misrepresent certainty, offer multiple options, provide invisible service, and use guest history to boost satisfaction.

Requirements

  • No previous knowledge or experience required

Description

Start offering amazing customer service in your company!

THIS COURSE IS THE AWARD WINNING TEACHING BY VINCENT VERMEULEN OF SCHOOL FOR BUTLERS AND HOSPITALITY 
If you are looking for new ways to surprise your customers and train your team to deliver amazing experiences to your clients, then this course is for you!

By the end of the course, you will have step by step instructions on how to integrate high level service. 
We will be teaching you how to handle different types of customers and handle difficult situations.

What makes me qualified to teach you? 
Vincent Vermeulen is part of HospitalityTutors and presents this course. He is the founder and director of School for Butlers and Hospitality. One of the most renowned butler schools in the world. 

“My former students are now employed by the most successful families in the world or have been working at the highest level in the hospitality industry, from 5 star hotels to Michelin awarded restaurants. Hospitality is in my DNA”

Testimonials of former students: 
Life changing training ! - Guy Naillon
Service will never be the same - Karin Ludwig

My guarantee to You 
I’m a fourth generation hospitality professional.I'll be here for you every step of the way. If you have any questions about the course content or anything related to this topic, you can always post a question in the course or send me a direct message. 

What is this Topservice course all about? 
In this complete training to topservice you will not only learn everything about service but also how to apply hospitality.


This course will cover everything you need to know to start, including:

  • Verbal and non-verbal communication
  • Anticipating guest needs
  • A new way of talking to guests
  • Eye for detail
  • Real life examples
  • Engaging delivery
  • So much more!

Learn from a professional with over 30 years of experience.

Go ahead and click the enrol button, and we will see you in lesson 1!

Don't forget we have a 30 day money back guarantee should you not like the course for any reason.

Who this course is for:

  • All business owners, big or small companies
  • Anyone delivering service in some shape or form
  • Anyone who thinks about starting a business

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