The Essentials of Feedback & Performance Management (2020)
4.2 (751 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,455 students enrolled

The Essentials of Feedback & Performance Management (2020)

Used at Citibank, Yelp!, Oracle, & other leading organizations. Build your communication skills & earn your certificate!
4.2 (751 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,455 students enrolled
Last updated 7/2020
English, Polish
Current price: $65.99 Original price: $94.99 Discount: 31% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 2 articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • How to build trust within teams, within organizations, or as a new manager.
  • Verbal, group, and digital communication skills associated with performance management and giving and soliciting feedback.
  • Specific modalities for soliciting and giving feedback (e.g. group feedback, digital feedback, one-on-ones, coaching, and more).
  • The fundamentals of people operations, people analytics, and the movement towards continuous feedback and continuous performance improvement practices.
  • No prerequisites needed!

This course is used at Citibank, Yelp!, Oracle, and other leading organizations.

Version 2: Fresh for 2020

5/5 Stars: "Great course, short so easy to binge watch. Very practical and detailed examples and situations." - Audrey Morcos

5/5 Stars: "This was a very insightful course. The most valuable segments were the role playing examples and the Shane Stanford interview. Lots of practical things to unpack and implement from there." - Joe Battaglia

Give Constructive Feedback, Build High Performance Teams, and Continuously Improve   
Develop superior communication skills and highly effective feedback strategies, including productive methods for leading group meetings, giving constructive feedback, creating a collaborative team culture, and promoting continuous improvements in performance.      

Great Feedback Skills Make You a Much Better Leader
One of the most critical skills in business – and in life – is the ability to give, receive, and use feedback effectively – and that’s borne out by research. According to a 2016 study published in the Harvard Business Review, internal trust is the #1 predictor of team effectiveness.   

This course is designed for all result-oriented professionals, including senior managers, shift leaders, new team members, start-up teams, and freelancers. Now you can achieve next-level expertise in feedback, communication, and team building? With this course, you can:     

  • Discover how the world’s leading companies attract and keep talent

  • Unlock the secrets of working with a wide variety of personalities

  • Dramatically increase your communication skills across all scenarios

  • Build a deeper level of trust and connection with your co-workers

  • Learn exactly how and when to give feedback for maximum impact             

  • Create a “continuous feedback culture” inside your organization

  • Multiply your results with “people operations” and “people analytics”

Effective Communication is the Key to Positive Performance

For lasting success, it’s important not only to communicate, but to communicate exceptionally well. Respected leaders don’t just give feedback, they give the right feedback, in the right way, at the right time. Company founders serve their teams best by focusing on performance management, always seeking new ways to uplift and inspire the people around them.     

That’s what this remarkable course is all about. The methods outlined here have proven highly effective across all industries, across organizations of all structures and sizes, and across all geographies. Apply the methods to your own unique situation, and build your own skill set step-by-step with an interactive learning series that is divided into five distinct sections.   

In section one of the course, you’ll get specific, actionable strategies for building trust inside teams – strategies that you can start using right away. This section includes a variety of helpful tools, from formal psychological analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. Bottom line is, trust is the biggest key to team performance.     

In section two of the course, you’ll learn the communication skills that are 100% necessary if productive feedback is going to be possible. You’ll find out what good feedback looks and sounds like, how to solicit feedback, what growth-oriented communication is, and how to steer conversation that allow you to be a stronger and more attuned leader and manager.   

In section three of this course, you learn about specific forms of feedback. You’ll discover how to use group feedback effectively…how to use digital mediums (e.g. messaging apps or email) for feedback…how to lead performance reviews and performance improvement talks…and much more. You’ll be supported by an easy-to-follow structure as you build these skills.    

In section four of this course, you’ll see the feedback methods you’ve learned put into action with examples and role-playing exercises, performed on screen. This handy learning reference will be available any time you need it!   

In the fifth section of the course, you’ll learn the most rapid and effective prescription for improving performance in a constantly-changing world. It’s called “continuous feedback” and companies like Google and Proctor & Gamble are using it with outstanding success. You’ll learn the foundational principles of “people operations”, “people analytics”, and much, much more.  

Once you complete the course, you’ll receive a verifiable certificate and gain access to a suite of support resources from the team at Eazl.  

Who is the target audience?   

  • Team leaders and managers aspiring to greater team success   

  • Professionals looking to develop more finely-tuned “soft skills  

  • Startup teams wanting to build clarity and momentum  

  • Freelancers seeking for help managing clients effectively   

  • Team members working for higher responsibility and pay     

Since giving you the most possible value is so important to us, Eazl is offering this course with our 30-day guarantee. If you’re not totally wowed by the content, feel free to ask for a refund. We will give you one immediately, no questions asked. Sound good?

Content Upgrade Journal:

Version 2 (November 2020): This course now features professionally-developed closed captions in both English and Polish! We're thrilled that so many leading Polish organizations participate in this course. We're also adding the ability for you to get a custom, hosted, and verifiable Feedback and Performance Management certificate when you finish 100% of the course. Enjoy the update!

Who this course is for:
  • Team leaders and managers aspiring to greater team success
  • Professionals looking to develop more finely-tuned “soft skills
  • Startup teams wanting to build clarity and momentum
  • Freelancers seeking for help managing clients effectively
  • Team members working for higher responsibility and pay
Course content
Expand all 41 lectures 02:32:53
+ How to Build Trust Between Teammates
7 lectures 22:04
Trust is the #1 Predictor of Team Effectiveness
Trust-building Method 1: Gaining Leverage through Vulnerability
Trust-building Method 2: Google’s Listen to Act Method
Trust-building Method 3: How to Use Coffee Diplomacy
Trust-building Method 4: Using the “Yes and…” Game
Trust-building Method 5: Learn to Use the MBTI Personality Test
Section Wrap and Video Quiz
+ Communication Skills for Giving and Receiving Feedback
6 lectures 18:57
It’s Your Job to Be Human
The Two Ingredients of Effective Feedback
The Growth Mindset and Growth-oriented Communications
How to Solicit Feedback from Teammates
Three Skills for Steering Conversations
Section Wrap and Video Quiz
+ From Coaching to Performance Reviews: The Forms of Feedback
6 lectures 25:01
Four Methods for Exchanging Feedback
Method 1: Standups and Group Feedback Sessions
Method 2: Giving Feedback through Digital Mediums
Method 3: How to Be an Effective Coach or Mentor
Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks)
Section Wrap and Video Quiz
+ Examples of Feedback Methods in Action
11 lectures 34:55
An Introduction to the Feedback Roleplay Library
An Example of Using the Myers-Briggs (MBTI) Personality Test
An Example of Training Teammates to Ask for Feedback
An Example of a Brief Mentorship Session
An Example of Starting an Effective Group Feedback Session
An Example of Steering a Difficult Conversation
Two Examples of Self-Criticism to Kickstart Feedback
An Example of Giving Effective Digital Feedback
An Example of Using the Growth Mindset to Structure Feedback
An Example of an Effective Performance Improvement Conversation
Section Wrap and Links to Additional Feedback Scenario Resources
+ Building Towards Continuous Feedback Systems
6 lectures 22:40
An Introduction to People Operations and People Analytics
The Buildings Blocks of People Operations (or “People Ops”)
How to Capture Performance Data
Why Measuring Process vs. Outcome is Strategically Important
Why You Should Drive towards a Continuous Feedback Culture
Automation Strategies for Continuous Feedback Capture
+ Information About VIP Support
1 lecture 00:11
Bonus: Request a Custom Feedback and Performance Management Certificate