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Business Human Resources Interpersonal Feedback

[2021] The Essentials of Feedback & Performance Management

Used at Citibank®, Yelp!®, Oracle®, and other leading firms. Build your communication skills and earn your certificate!
Rating: 4.3 out of 54.3 (1,304 ratings)
6,473 students
Created by Davis Jones, Andy Angelos, Eazl (Official)
Last updated 10/2020
English
English, Polish
30-Day Money-Back Guarantee

What you'll learn

  • How to build trust within teams, within organizations, or as a new manager.
  • Verbal, group, and digital communication skills associated with performance management and giving and soliciting feedback.
  • Specific modalities for soliciting and giving feedback (e.g. group feedback, digital feedback, one-on-ones, coaching, and more).
  • The fundamentals of people operations, people analytics, and the movement towards continuous feedback and continuous performance improvement practices.
Curated for the Udemy for Business collection

Requirements

  • No prerequisites needed!

Description

This course is used at Citibank®, Yelp!®, Oracle®, and other leading organizations.

Version 3: Fresh for 2021


5/5 Stars: "Great course, short so easy to binge watch. Very practical and detailed examples and situations." - Audrey Morcos

5/5 Stars: "This was a very insightful course. The most valuable segments were the role playing examples and the Shane Stanford interview. Lots of practical things to unpack and implement from there." - Joe Battaglia
   

Give Constructive Feedback, Build High Performance Teams, and Continuously Improve   
Develop superior communication skills and highly effective feedback strategies, including productive methods for leading group meetings, giving constructive feedback, creating a collaborative team culture, and promoting continuous improvements in performance.      


Great Feedback Skills Make You a Much Better Leader
   
One of the most critical skills in business – and in life – is the ability to give, receive, and use feedback effectively – and that’s borne out by research. According to a 2016 study published in the Harvard Business Review, internal trust is the #1 predictor of team effectiveness.   

This course is designed for all result-oriented professionals, including senior managers, shift leaders, new team members, start-up teams, and freelancers. Now you can achieve next-level expertise in feedback, communication, and team building? With this course, you can:     

  • Discover how the world’s leading companies attract and keep talent

  • Unlock the secrets of working with a wide variety of personalities

  • Dramatically increase your communication skills across all scenarios

  • Build a deeper level of trust and connection with your co-workers

  • Learn exactly how and when to give feedback for maximum impact             

  • Create a “continuous feedback culture” inside your organization

  • Multiply your results with “people operations” and “people analytics”


Effective Communication is the Key to Positive Performance
   

For lasting success, it’s important not only to communicate, but to communicate exceptionally well. Respected leaders don’t just give feedback, they give the right feedback, in the right way, at the right time. Company founders serve their teams best by focusing on performance management, always seeking new ways to uplift and inspire the people around them.     

That’s what this remarkable course is all about. The methods outlined here have proven highly effective across all industries, across organizations of all structures and sizes, and across all geographies. Apply the methods to your own unique situation, and build your own skill set step-by-step with an interactive learning series that is divided into five distinct sections.   

In section one of the course, you’ll get specific, actionable strategies for building trust inside teams – strategies that you can start using right away. This section includes a variety of helpful tools, from formal psychological analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. Bottom line is, trust is the biggest key to team performance.     

In section two of the course, you’ll learn the communication skills that are 100% necessary if productive feedback is going to be possible. You’ll find out what good feedback looks and sounds like, how to solicit feedback, what growth-oriented communication is, and how to steer conversation that allow you to be a stronger and more attuned leader and manager.   

In section three of this course, you learn about specific forms of feedback. You’ll discover how to use group feedback effectively…how to use digital mediums (e.g. messaging apps or email) for feedback…how to lead performance reviews and performance improvement talks…and much more. You’ll be supported by an easy-to-follow structure as you build these skills.    

In section four of this course, you’ll see the feedback methods you’ve learned put into action with examples and role-playing exercises, performed on screen. This handy learning reference will be available any time you need it!   

In the fifth section of the course, you’ll learn the most rapid and effective prescription for improving performance in a constantly-changing world. It’s called “continuous feedback” and companies like Google and Proctor & Gamble are using it with outstanding success. You’ll learn the foundational principles of “people operations”, “people analytics”, and much, much more.  

Once you complete the course, you’ll receive a verifiable certificate and gain access to a suite of support resources from the team at Eazl.  

Who is the target audience?   

  • Team leaders and managers aspiring to greater team success   

  • Professionals looking to develop more finely-tuned “soft skills  

  • Startup teams wanting to build clarity and momentum  

  • Freelancers seeking for help managing clients effectively   

  • Team members working for higher responsibility and pay     

Since giving you the most possible value is so important to us, Eazl is offering this course with our 30-day guarantee. If you’re not totally wowed by the content, feel free to ask for a refund. We will give you one immediately, no questions asked. Sound good?


Content Upgrade Journal:

• Version 2 (November 2019): This course now features professionally-developed closed captions in both English and Polish! We're thrilled that so many leading Polish organizations participate in this course. We're also adding the ability for you to get a custom, hosted, and verifiable Feedback and Performance Management certificate when you finish 100% of the course. Enjoy the update!

• Version 3 (November 2020): In this update, you'll find additional content in your course related to the Coronavirus pandemic, and a new cloud-based resource. Coronavirus (COVID-19) is quickly changing how we work. So, we offer some summarized findings for you related to how Coronavirus is likely to impact employee engagement within your organization. Additionally, you now have access to an updated guide on using the Meyers Briggs (MBTI)​ method to help you decode the work personalities of you and your colleagues. We've also added new resources related to gathering and using workplace data (continuous feedback) for you. We hope you enjoy version 3 of the course!

Who this course is for:

  • Team leaders and managers aspiring to greater team success
  • Professionals looking to develop more finely-tuned “soft skills
  • Startup teams wanting to build clarity and momentum
  • Freelancers seeking for help managing clients effectively
  • Team members working for higher responsibility and pay

Course content

8 sections • 43 lectures • 2h 33m total length

  • Preview00:54
  • Preview03:55
  • Access to the Course Study Guide and Other Participant Resources
    00:40

  • Trust is the #1 Predictor of Team Effectiveness
    03:43
  • Trust-building Method 1: Gaining Leverage through Vulnerability
    03:27
  • Trust-building Method 2: Google’s Listen to Act Method
    03:02
  • Trust-building Method 3: How to Use Coffee Diplomacy
    03:07
  • Trust-building Method 4: Using the “Yes and…” Game
    03:14
  • Trust-building Method 5: Learn to Use the MBTI Personality Test
    04:30
  • Access Eazl's Guide to Decoding Personalities at Work
    00:27
  • Section Wrap and Video Quiz
    01:01
  • Rapid Response: The Impact of Coronavirus on Employee Engagement
    00:26

  • It’s Your Job to Be Human
    03:16
  • The Two Ingredients of Effective Feedback
    02:51
  • The Growth Mindset and Growth-oriented Communications
    02:41
  • How to Solicit Feedback from Teammates
    04:08
  • Three Skills for Steering Conversations
    04:43
  • Section Wrap and Video Quiz
    01:18

  • Four Methods for Exchanging Feedback
    01:27
  • Method 1: Standups and Group Feedback Sessions
    07:38
  • Method 2: Giving Feedback through Digital Mediums
    03:34
  • Method 3: How to Be an Effective Coach or Mentor
    06:18
  • Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks)
    05:10
  • Section Wrap and Video Quiz
    00:54

  • An Introduction to the Feedback Roleplay Library
    01:00
  • An Example of Using the Myers-Briggs (MBTI) Personality Test
    04:27
  • An Example of Training Teammates to Ask for Feedback
    03:07
  • An Example of a Brief Mentorship Session
    04:04
  • An Example of Starting an Effective Group Feedback Session
    05:35
  • An Example of Steering a Difficult Conversation
    03:46
  • Two Examples of Self-Criticism to Kickstart Feedback
    02:11
  • An Example of Giving Effective Digital Feedback
    02:57
  • An Example of Using the Growth Mindset to Structure Feedback
    02:38
  • An Example of an Effective Performance Improvement Conversation
    04:29
  • Section Wrap and Links to Additional Feedback Scenario Resources
    00:41

  • An Introduction to People Operations and People Analytics
    01:42
  • The Buildings Blocks of People Operations (or “People Ops”)
    04:34
  • How to Capture Performance Data
    03:11
  • Why Measuring Process vs. Outcome is Strategically Important
    04:08
  • Why You Should Drive towards a Continuous Feedback Culture
    03:26
  • Automation Strategies for Continuous Feedback Capture
    05:39

  • Preview23:33

  • Request Your Custom Certificate (After Completing 100% of the Course)
    00:11

Instructors

Davis Jones
Chief Learning Officer at Eazl
Davis Jones
  • 4.4 Instructor Rating
  • 29,368 Reviews
  • 211,440 Students
  • 16 Courses

Davis Jones is the Chief Learning Officer for Eazl, a business school whose courseware is used by organizations like Tesla®, Harvard, the World Bank, and Lyft® and more than 250,000 students worldwide. Mr. Jones also participated in the Harvard University Graduate School of Education Leaders of Learning program in 2018.

Mr. Jones began his career in digital education following the publication of Career Hacking in 2014. Today, it is the best-selling career management course in the history of the Internet and is integrated into undergraduate and graduate-level programs at the University of San Francisco, EDHEC Business School, Sonoma State University, and other colleges and universities in the US and abroad. Following the publication of Career Hacking™, Mr. Jones negotiated commissions for Eazl to produce courseware on digital marketing, digital customer service, and multiple other business topics. Today, this courseware is used by organizations in both the private (e.g. Tesla®, PayPal®) and public (e.g. the World Bank) sectors.

Mr. Jones earned undergraduate (economics) and graduate (MBA) degrees from traditional universities. He is also a committed lifelong learner. In addition to his participation in the Harvard Graduate School of Education Leaders of Learning program, Mr. Jones has earned credentials from New York Museum of Modern Art® (Teaching with Themes), Udemy® (Trademark Law), and independent learning organizations (Yes I’m a Designer™ / Adobe Illustrator®).

Andy Angelos
Entrepreneur. Marketer. Musician.
Andy Angelos
  • 4.3 Instructor Rating
  • 1,304 Reviews
  • 7,316 Students
  • 1 Course

Andy is a serial entrepreneur, digital marketer, business advisor, and professional musician. 

Andy was the COO and co-founder of SocialKaty, a digital media firm in Chicago, Illinois. Under Andy's leadership, the company experienced rapid growth leading to an acquisition by user experience firm, Manifest. He helped hundreds of companies like Spartan Race, AAA, and Ty build innovative digital strategies to translate loyal fan bases into new customer growth.

Prior to SocialKaty, Andy co-founded SocialDevCamp as a three-day summer camp for web entrepreneurs. He was responsible for operations, customer acquisition, and marketing for the +500 attendee event with visitors from around the globe. 

Andy is also an active percussionist with over 20 years of performance experience. He currently is the drummer for Chicago based synth-pop group, Small Tines, and is the percussionist for Charlotte based songwriter, Phil Lomac.

Eazl (Official)
The Online School that Fits Your Life
Eazl (Official)
  • 4.4 Instructor Rating
  • 29,398 Reviews
  • 211,464 Students
  • 17 Courses

Since launching in 2013, Eazl courseware has received 15k+ reviews and is trusted by teams at Tesla, Harvard, the World Bank, and many other leading organizations. Today, 150,000+ students use Eazl to build and prove their skills from anywhere, on any device, on their own schedule.

Eazl also offers you industry-leading digital student support. More than just Q&A, you can get high-quality feedback on projects that can be career game-changers for you--like your resume and completed course projects. For example, many students at the University of San Francisco and EDHEC Business School submit and receive feedback on their resumes from Eazl’s student support team before graduating. Our team is passionate about delivering you honest feedback to support your learning and enable you to put your best foot forward.

You can take advantage of three kinds of learning experiences with Eazl: Career Hacking, certificate courses, and Eazl’s BFE Program.

• Career Hacking is the best-selling career management course in the history of the Internet. It’s a great way to learn how the job market works, to refine your career strategy, and to build your resume and LinkedIn® profile. We also offer additional services to help you build a strong professional brand and navigate your job search.

• Eazl’s certificate courses enable you to develop a specific skill, get templates and tools related to the skill that you can alter for your own uses, and receive a customized certificate for completing the course. For example, Eazl’s Growth Hacking Masterclass is a certificate course with more than 35,000 alumni worldwide.

• In Eazl’s Business, Finance, and Economics Intensive (BFE) program, you’ll learn everything you need to know to be a capable, well-rounded businessperson. Through the BFE program, you pick among 5 specializations or complete all 5 to prove that you’re someone who deserves a seat at the leadership table.

You will not go into debt learning with Eazl. We are passionate about providing you with amazing courseware (you will never watch a PowerPoint presentation with Eazl), the best digital student support in the world, access to global experts, and a lot more at amazingly affordable prices.

Thanks for learning with Eazl!

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