The Essential A3 Problem Solving Course

In this lecture, I teach you:

• How to identify Problems & Opportunities.

• The Kano Model and Customer’s shifting expectations.

In this lecture, I take you on a tour around a typical A3 template.  You will learn:

• Each section of the A3 template.

• Which A3 Problem Solving Course module provides additional guidance on completing the template.

In this lecture, I teach you:

• Who Customers are

• How to identify and capture Customer requirements

• How translate Customer requirements into meaningful metrics

• How to write a good problem statement

• How to recognise poor problem statements

In this lecture, I teach you:

• What SMART measures are

• How to define SMART Objectives

• How to recognise good and bad Objectives

• Why to define the Scope

• The different type of Scope boundaries

In this lecture, I teach you:

• How process inputs influence the output

• Understand how to use the SIPOC to identify process inputs

• Know how to define the current process performance

In this lecture, I teach you:

• What a Root Cause is

• The Fishbone Diagram

• The 5 Why’s concept

• How to identify and prioritise the most likely root causes

In this lecture, I teach you:

• How to generate ideas using

• Brainstorming and Reverse Problem techniques

• How to group ideas using Affinity Diagrams

• How to prioritise solutions using an Effect vs. Impact Matrix

In this module, I teach you:

• The different implementation approaches

• How to identify communication, training and user support needs

• How to develop an action plan

• How to update the process documentation

• How to seek approval for the change

• How to manage the implementation

• How to confirm the benefits, and close the A3 initiative

In order to complete this activity, you must first read the case study.

You will need to have the case study to hand as you will need to refer to it in order to answer the questions.  Please download the case study from the Resources of this lecture.

You will build an A3 for the case study by selecting the best answers for each section.  The questions are split into four quizzes so that you can see the A3 template build as you answer the questions.