The Essential Guide for Effective Managers
4.3 (1,151 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
3,662 students enrolled

The Essential Guide for Effective Managers

Master flexible leadership and effective communication to build your leadership brand AND drive performance
4.3 (1,151 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
3,662 students enrolled
Created by Marie Deveaux
Last updated 7/2020
English, French [Auto], 4 more
  • German [Auto]
  • Italian [Auto]
  • Portuguese [Auto]
  • Spanish [Auto]
Current price: $51.99 Original price: $74.99 Discount: 31% off
5 hours left at this price!
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This course includes
  • 1 hour on-demand video
  • 1 article
  • 12 downloadable resources
  • 1 Practice Test
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
  • NASBA CPE credits: 2.2
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What you'll learn
  • Increase your team performance
  • Foster empowering work relationships
  • Grow your leadership potential
  • Understand your management style
  • Develop your management strengths
  • Identify your management skill gaps
  • Know company wide communication norms
  • Be familiar with company performance review process and parameters
NASBA CPE accredited course

National Association of State Boards of Accountancy (NASBA)

NASBA CPE credits: 2.2

To earn NASBA CPE credits:

  • Complete all videos
  • Score 70% or higher on final exam

Glossary: Find PDF attached to the first lecture of this course.

Completion to obtain CPE should be accomplished a year after purchase date.

If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation.

Recommended NASBA field of study: Personnel/Human Resources

Program level: Basic

CPE Sponsor

Udemy is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: For additional information including refunds and complaints, please see Udemy Terms of Use. For more information regarding administrative policies, please contact our support.


I want you to start your management career on the best foot possible. Managers (especially new ones) can often feel unsupported, unsure and stressed out. The HR consultancy, DDI says that new managers find the stress of the job is second only to getting a divorce! But it doesn’t have to be that way. Having the right tools in your tool belt is the first step to showing up as your best, positioning yourself as a resource, and creating value for your team and your organization. As a leader, your relationships and how you maintain them are what set you apart. This course is a comprehensive guide on how to navigate those workplace bonds and strengthen your brand as a leader in any industry.

If you are a people manager who is feeling unsure about your brand, and executive presence as a leader, then you may be feeling the pressure of wanting to know all the answers, being extremely supportive, and ensuring that your team is meeting their potential. In this course, you will learn the foundational frameworks for flexible leadership styles, leading from your strengths, and emotional intelligence, so that you can connect with and empower your team on a daily basis.

I created this Udemy course for you. It’s filled with real world anecdotes from my own experience as an executive coach and leadership development facilitator and manager for over 10 years. My course is filled with modern takes on age old management frameworks, and practical exercises so that you can implement each new technique into your work routines and relationships immediately.

This course is perfect for brand new managers, and provides a deep dive refresher for veteran leaders who are looking to revive their brand. And the best part is all you need is an open mind, a desire to improve, and some basic knowledge about your company communication norms and performance processes.

Specifically, in this course you will:

  • Define your management brand

  • Master flexibility in your leadership

  • Build trusting manager/report relationships

  • Increase your influence with your team

  • Delegate with authority

  • Create systems for capturing performance data

  • Give great feedback

  • Reinforce your high performers

  • Perfect your performance reviews

In addition to learning some foundational management frameworks for flexible leadership, strengths-based leadership, and the power of What’s In It For Me (WIIFM), you will also complete several exercises to practice implementing your new knowledge. You will have access to dozens of prompts for asking the right questions, evaluating team relationships, mapping out feedback conversations and dozens of suggestions on how to drive performance without increasing costs.

As a communications, leadership and executive coach who has spent years creating individualized development plans for countless managers and business owners, it has always been my delight to see a leader find their unique style and increase their influence (and their impact). In this course I have compiled the most accessible strategies for you to define your unique style as well.

So Let's Do This!

Enroll today and start multiplying your impact, increasing your influence and defining your leadership legacy.

CPE (Continued Professional Education)

Learning Objectives

  • Define your management brand

  • Explain how to master situational leadership

  • Name the techniques to build trusting manager/report relationships

  • Discovers how to increase your influence with your team

  • Identify ways to delegate with authority

  • Explain how to empower your reports to take more ownership of their own development

  • Describe how to create systems for capturing performance data

  • Identify ways to reinforce your high performers

  • Discover your management style

  • Identify what motivates your staff

  • Describe ways to incentivize higher team performance

  • Explain how to lead more efficient one on ones

  • Identify how to develop more confidence in your decision making as a leader

  • Summarize ways to ask better questions to foster team growth

For additional information including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page.

For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.

Who this course is for:
  • Recently promoted, first time people managers
  • Seasoned managers who have inherited a new team or new reports
  • This course offers a deep dive into understanding your personal leadership style through the lens of situational leadership and effective communication/emotional intelligence. It is not for managers who have worked extensively on EQ or those who are already leveraging situational leadership in their management of others.
Course content
Expand all 35 lectures 01:15:53
+ Introduction
3 lectures 03:12
What To Expect
Exercise: Reflection
+ Connect and Build Rapport
6 lectures 11:48
Ask The Right Questions
What's In It For Me (WIIFM)
Ways of Working
Lead With Strength

Let's review what you've learned in Section 2.

CPE Review Quiz: Section 2
2 questions
+ Communication Standards and Expectations
8 lectures 19:53
Communication Standards and Expectations
Direct Instruction vs. Coaching
Supporting vs. Delegating
Practice applying your ability to diagnose the support needs of those who report to you. Check you initial response against the suggested ways to pivot as a hypothetical employee-report relationship evolves.
Flexing Your Leadership Case Studies
4 questions
Follow Up Frequency
Situational Guide Follow Up
Exercise: Preferred Mediums for Communication

Let's review what you've learned in Section 3.

CPE Review Quiz: Section 3
2 questions
+ Trust Through Transition
8 lectures 14:20
Exercise: Relationship Ledger
Setting Expectations
Exercise: Manager in Transition Conversation Prompts
Exercise: My Manager Brand
When You Don't Know
Exercise: Filling Your Knowledge Gaps
How Can I Help?

Let's review what you've learned in Section 4.

CPE Review Quiz: Section 4
2 questions
+ Leveraging Authority
7 lectures 22:38
Structuring One-on-ones
Giving Great Feedback
Exercise: Map a Feedback Conversation
Receiving Great Feedback
Rewarding Employees
Hosting Performance Reviews

Let's review what you've learned in Section 5.

CPE Review Quiz: Section 5
2 questions
+ Bringing It All Together
3 lectures 04:02
Your Management Style
When to Communicate What
Exercise: Prepare to Win

In order to receive CPE credit for this course, you must a) complete all course content, and b) pass this qualified assessment with 70% or greater.

CPE Qualified Assessment
10 questions