The Engaging Leader Leadership Programme 'In Good Company'
- 3.5 hours on-demand video
- 7 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- This course will teach you how to be a more engaging leader, creating an environment where people thrive at work
- This course will teach you how to improve relationships with members of your team, to create a high performing team
- This course will teach you the management behaviours, driven from neuroscience research, that you can apply to create trusting environments
- This course will teach you how to improve your focus, concentration and energy levels through improvements in diet, levels of sleep, exercise and water consumption
- This course will teach you the skill of Reflective Practice, improving our perspective, managing emotions and improving decision-making
- This course will help you understand your needs at work and the stress behaviours that can result when these are not met
- This course will teach you the importance of creating inclusive environments and the impact unintended exclusion can have on the brain
- This course will teach you the importance of knowing, caring and valuing your team to drive engagement and better performance
- This course will teach you the power of reward systems and the powerful impact of reward & recognition on individuals and teams
- This course will teach you the importance of knowing, caring and valuing your customers, to drive greater customer engagement
- That learning doesn't have to be boring - learn through an engaging story of four characters as they go through their journey to improve engagement and performance
- Expert insights provided throughout the episodes, as well as following each episode of the story of 'In Good Company' to ensure learning sticks
- To be managing or leading a team
- About to move into a role where you will be managing or leading a team
Developing Engaging Leaders through our innovative mini TV-drama 'In Good Company'
This online programme uses our ten-episode mini TV-drama series called 'In Good Company', written by a BAFTA nominated screenwriter and follows the story of a fictitious company, Emerson Software Solutions. The characters might be fictional, but the science is real. Using real life scenarios, we will take you on a journey of personal development. Through observation and insights following the team dynamics at Emerson Software Solutions, we see the pitfalls and problems that can impede performance, and show how engaged leaders can impact upon their own performance, their teams’ performance and ultimately, amazing customer service.
We’ve enlisted eminent experts in the field of behavioural psychology to comment on the action, and underpin the drama with neuroscience and psychology. Each episode adds more to the developing story and includes a mix of office drama and professional commentary.
The programme focuses on the following areas:
Me at My Best – improving your own performance by focusing on your own needs, health and wellbeing to minimise stress at work
My Team at Their Best – deepening relationships with our teams to create inclusive and trusting environments
The Best Customer Service – applying what we know about employee engagement to improve the customer experience
The following downloadable resources accompany the programme:
Interactive and engaging magazine-style digital PDF Workbook 1 - Me at My Best
Interactive and engaging magazine-style digital PDF Workbook 2 - My Team at Their Best
Interactive and engaging magazine-style digital PDF Workbook 3 - Best Customer Service
Health & Energy Audit
Interactive digital Reflective Journal
Team Road Map and Action Plan
Customer Road Map and Action Plan
With each section of the programme, there are three parts:
Introduction video - recapping on previous learning
Main episode of 'In Good Company', our mini TV drama written by a BAFTA nominated screenwriter
An explanation video highlighting the key learning points
Each episode of In Good Company is made up of the story within Emerson Software Solutions, followed by analysis by Professor Richard Crisp, who is an eminent Behavioural Psychologist, and then a review from the characters.
On the platform you will find seven downloadable resources that will help with the topics covered in the episodes. Please remember to download these and complete them as you watch the episodes. We hope you enjoy our innovative approach to leadership development.
- Newly appointed line managers
- Established line managers
This is the introduction to the first episode. To accompany Episodes 1-4, you will find a link in the resources to download an editable digital pdf of workbook 1. Please download the workbook for the review video after watching the first episode of 'In Good Company'.
Understand how what we eat, impacts on our mood and subsequent behaviours, as well as the need for adequate sleep for us to perform at our best. The Health Audit is a downloadable resource allowing you to reflect on areas that will drive greater focus, concentration and performance.
Welcome to the second episode of 'In Good Company', where we join the team to see what's been going on. Steve looks like he wants to provide his team with some inspiration to get results. Let's see how he get's on. Workbook 1 in the resource area of section 1 accompanies this episode.
This is an additional module focusing on Reflective Practice. It might sound like a strange topic, but when do we really get time to think and reflect? When we do get time, how do we stop our mind from wondering? To help, we have attached an editable, downloadable Digital Reflective Journal PDF. Please download this ready for the episode.
Is Steve facing into learning more about how to be an engaging leader? Let's join the team to find out more.
Understand how empowering your team will drive greater trust. There is an accompanying resource called the A3 Team Road Map. Download this and print this out. Although it's designed in A3 size, adjust your printer settings to print it in A4, and complete as much as you can, to help you understand how well you know your team, how well you care for them, and how well you value them. Be really honest when completing it. Use Workbook 2 to help - for example, in the column rating the relationship out of 10, how many questions could you answer about your team from the workbook, and use this as a guide.
Complete the action plan accompanying the document, allowing you to focus your attention on the team members identified as requiring greater support.
Understand how concept of knowing, caring for, and valuing your team can be applied to customers to improve customer relationships. In Workbook 3, you will read about aspects that feed into great customer experiences. Use the resource called Customer Road Map, to think about the experience of your customers and how you can improve this.