Leadership: The Emotionally Intelligent Leader

This video gives you an understanding the learning outcomes covered in this module on emotional intelligence.

An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.

This lesson looks at the academic work that helped to develop the construct that is emotional and social intelligence and explains why they are important components of leadership.

You maybe confused about the terms EI and EQ and how the two seem to be readily interchanged.  This lesson helps to give a distinction between the two.

Some frequently asked questions (with appropriate answers) about emotional intelligence. 

Attitude cannot be easily measured so, strictly speaking, it is not a part of EQ - Emotional Quotient.  However, attitude can be considered within emotional intelligence as it is linked to how emotional intelligence is applied.

You maybe confused about the terms emotions and feelings and how the two seem to be readily interchanged. This lesson helps to give a distinction between the two.

A broad look at emotions and why they are important to consider in leadership.

This lecture explores some of the limitations of artificial intelligence systems where emotional intelligence is concerned so that GenAI technologies (such as ChatGPT / Gemini, etc.) can be used effectively and responsibly.

This lecture explores artificial intelligence and human intelligence with particular reference to human understanding through context.

The video explores how integrating Artificial Intelligence (AI) with Emotional Intelligence (EI) can enhance business leadership.  It provides actionable strategies for leaders to leverage AI's analytical power while engaging people through empathy, collaboration, and adaptability through EI.  This synergy aims to create more effective and human-centered leadership approaches.

Some examples of when you experience emotions at work and why emotional intelligence is more important than cognitive intelligence (IQ) in leadership.

People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. This lesson looks at why labelling emotions as positive or negative can be unhelpful.

Social impact emotions sit beneath everyday workplace language and strongly shape behaviour, clarity, and connection. Naming them makes emotional intelligence more precise and helps people respond constructively.

This lecture looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.

This lecture will help you to understand how the emotional climate at work impacts upon teams and teamworking so that you are able to determine the best ways to work with it.

Running virtual meetings as a leader is now more common place. This lesson gives a useful tip around how to run virtual meetings using emotional intelligence. 

How you handle your emotions depends upon a number of factors.  People fall into three distinctive styles for attending to and dealing with their emotions.  This lecture covers handling emotions by looking at the three distinctive styles.    

An overview of some of the advantages and some of the disadvantages when working with emotional intelligence.

Here are five questions that you should ask yourself in every challenging situation.  These will help you to develop your emotional intelligence.

Energy management is essential for leadership development and the achievement of a fulfilled, successful life. Combine with emotional intelligence, energy management plays a key role in the human side of leadership.

Human beings can be considered to be open systems as we take in energy from outside us and transform it to achieve a result.  This lecture explores this idea and considers six elements that can block the flow of energy.

Understanding energy requires the balance of the four dimensions of energy - physical, emotional, intellectual, and spiritual. This lecture investigates each of the four dimensions.

Energy moves in natural cycles. This lecture looks at how you can work with energy cycles more effectively.

There is an interplay between energy quality and quantity.  All energy states need to be considered and effectively managed to ensure that energy is managed well.

This lecture covers the steps that assist in the quest for effective energy management.

Energy output shouldn't exceed energy input, but all too often this is what happens.  This lecture investigates ways to ensure that energy can be adequately renewed to prevent depletion and burn-out.

Implementing positive energy rituals is the key to full engagement and sustained high performance. This lecture includes a positive ritual known as the grounding technique, which is a short ritual to feel more centred and focused.

This lecture explores the sources of energy to be found in breathing, nutrition, and hydration, and the positive changes leaders can make to increase their energy levels and general sense of wellness.

This lecture explores the sources of energy to be found in sleep, exercise, and stress, and the positive changes leaders can make to increase their energy levels and general sense of wellness.

This lecture explores the sources of energy to be found in focus and concentration, and critical thinking, and the positive changes leaders can make to increase their energy levels and general sense of wellness.

This lecture reviews the module on understanding energy and introduces the practical activity.

This practical activity will help you to identify those areas of your energy that you are managing well and those areas that could do with some improvement.

Self-awareness is vital to becoming an emotionally intelligent leader.  This section helps you to develop more self-awareness looking at the behavioural preferences identified by Carl Jung, and later modified by Isabel Myers and Katharine Briggs. 

This lecture looks at the objectives of this part of the course.

This questionnaire is based on a personality framework that will help you explore your preferences for taking in information and making decisions.  The framework also looks at where you prefer to focus your attention and how you prefer to live your life.  

There are no right and wrong answers and all possible outcomes on the questionnaire are equally valid. 

The questionnaire will take you about 25 minutes to complete; however, there is no time limit so you will be able to take as much time as you need.

Please try to answer the questions according to your natural preference.  Think of yourself in a situation where there are no external pressures to act or feel in a particular way.  Get yourself into a frame of mind in which you are able to make a free choice between the response options.

This lesson looks at personality and behaviour.  It looks at how an understanding of personality type will help you as a leader work with some of the challenges that you face in the workplace.

A look at the behavioural preferences identified by Carl Jung that were further researched and developed by Isabel Briggs Myers and Katharine Cook Briggs.

This booklet enables you to determine where you like to focus your attention (E or I), the way you like to look at things (S or N), the way you go about deciding things (T or F), and how you deal with the outer world (J or P). 

To get the best from this course, you will need this booklet as you work through the next four lectures.  The lectures will give you the chance to determine how clear you are on each of the preferences that we are looking at.  

This booklet is not interactive.  You will need to print the booklet and work with it manually as you watch the next four videos. 

Use the booklet to mark your clarity (how clear you are) on each preference scale so that you can build up an understanding of your personality type.  

Full instructions and a short description of each of the 16 personality types are given within the booklet.

This lecture will help you to determine what energises you and how you get your energy. 

This lecture will help you to determine how you take in information from the outside world.

This lecture will help you to determine how you process information.

This lecture will help you to determine how you orientate yourself in the world.

Review your results using the booklet "Determining your Personality Type". From this, you should be able to work out your Self-Assessed Type. 

Revisit the summary of all the 16 Behavioural Types within the booklet.  Read the synopsis associated with your Self-Assessed Type.

Assessing your Type and some hints and tips when working with Type.

An overview on this part of the course on behavioural preferences.

By completing this module appropriately, you will have developed your emotional intelligence through gaining some self-awareness around your Behavioural Preferences.  It will have given you some insights into other's preferences and how they use them.  This will help you when you are interacting and communicating with other people.

Each Personality Type has a unique way of leading that is all their own. Some Types are given more opportunities to lead than others, and other Types lead in the background by making suggestions and subtly manoeuvring situations to their rightful course.  

Any Personality Type can be an effective leader. Every Type is going to do it a little bit differently. This booklet looks at the leadership style of each of the 16 Types and looks at possible struggles that each Type may have.

This lecture introduces the idea of coaching as a way to support the development of leadership and emotional intelligence and reviews the objectives of this part of the course.

Coaching is important in the workplace.  This lecture covers why coaching is necessary and when to coach.

Sports coaching and professional coaching are often considered to be the same. They are similar in many ways but there are differences. This video investigates these differences.

What are the fundamental skills that you need to be a good coach? This lecture covers the core skills that are needed by leaders who use coaching effectively.

This video investigates what hinders people's inability to listen and the detrimental impact of poor listening skills can have on effective communication.

The GROW Model is a well known coaching process that has become widely recognised as very effective  help someone achieve their goals through coaching.

This short video investigates some questions that you can consider asking through your coaching when you identify that your coachee is experiencing a basic emotion.

Journalling is the practice of writing in a diary or journal about the thoughts, feelings and physical sensations that come up in connection with life events.  It is a useful tool to use as a coach or leader or if your are being coached.

This video explores some of the points that you need to work with if you are being coached as a leader.

This lecture reviews this section on coaching as a part of good leadership and introduces the practical activity that will support your development as a coaching leader.

This practical activity is designed to give you some insights around how you coach somebody around their decision making.

Leadership is a HUGE topic in management development.  Every organisation is looking for leaders.  This section explores how leadership differs from management and looks at leadership modes and styles.

What is leadership?  It's the same as management, isn't it?

This lecture looks at three distinctive modes of leadership.

Daniel Goleman defined six styles of leadership.  This lecture looks at the six styles.

What is the Commanding Style of leadership?  When and where should it be used?

What is the Pacesetting Style of leadership?  When and where should it be used?

What is the Democratic Style of leadership? When and where should it be used?

What is the Affiliative Style of leadership?  When and where should it be used?

What is the Visionary Style of leadership? When and where should it be used?

What is the Coaching Style of leadership?  When and where should it be used?

This lecture reviews this section on leadership modes and styles and introduces the practical activity.

Complete this questionnaire to determine your mode of leadership.  Use the accompanying information to find out more about your results.

Conflict is an important part of human interaction.  Emotions will occur that need managing and supporting.  How you work with conflict and how you manage conflict go towards  determining how successful you are as a leader.

This lecture looks at the objectives in the section of the course.

This lecture looks at the sources, the costs and the benefits of conflict.

This lecture looks at the importance of trust in working with conflict.  It covers the factors that you need to consider as a leader that will impact upon the conflict and its resolution.

This lecture investigates Robert Plutchik's Wheel of Emotions which considers trust as an emotion within the wheel which provides some very interesting insights.

Trust can be represented by an equation. It consists of four interrelated factors - three combine to increase trust whilst one can diminish trust.

Motivation supports a culture of risk awareness, whilst trust empowers teams to identify and address risks more effectively.

This lesson looks at trust in more detail and includes ways of building trust through the idea of an emotional bank account.

This video explores the five levels of conflict as it increases in intensity.

This lecture looks at the cycle of behaviour that occurs when attitude drives behaviour.  Understanding this will give you some insights into how to break this cycle to stop it from escalating.

This lecture covers the best ways in which fight and flight behaviour can be managed in situations of conflict. 

Within the emotional environment created by conflict, the words used can be very significant.  This lecture looks at how one small word can change the management of conflict quite dramatically.

This video introduces a technique that is very powerful when you are facing an extremely challenging question or someone is bein deliberately provocative.

This lecture looks at managing conflict in teams as an emotionally intelligent leader. 

This lecture looks at ways to manage conflict in teams from the perspective of an emotionally intelligent leader. 

This lecture looks at how you can deal with and manage conflict from a personal perspective.  It covers the six stages of conflict management with some wisdom around conflict.

This lecture reviews this section on conflict management and introduces the practical activity that accompanies this part of the course.

This activity involves exploring the word conflict to gain insights into what the word means for a number of different people, so that you can get some different views and opinions.