
Organize your inbox with labels or folders by creating category labels like boss, projects, policies and procedures, and legal to keep important emails searchable and retrievable.
Create Gmail filters to automatically move messages to a label or folder, including deleting or archiving. Use the filters for business emails you can't unsubscribe, but avoid missing important ones.
Identify phishing attempts by checking domains and avoiding suspicious links. Avoid sharing personal data and recognize red flags like mismatched domains and misspelled words.
Unsubscribe from unwanted newsletters to reclaim your inbox and boost productivity, using visible unsubscribe options and filters to reduce promotional emails cluttering your primary inbox.
Learn two simple methods to avoid missing important emails: mark messages as unread to flag pending replies and consider Gmail's star or start folder for organizing outstanding items.
Explore when to use alternatives to email, including Google Chat for quick questions, phone calls for complex or urgent issues, and shared Google Sheets or Excel for project task tracking.
Learn to craft concise subject lines of six to eight words that accurately describe email content, helping busy recipients scan through thousands of messages by using short, clear phrases.
Keep emails concise by placing the message in the subject line when it fits, and omit the body to save coworkers time, as in meeting time requests.
Apply the conclusion, reason, and facts format to your email body: state the main point first, explain why it matters, then provide supporting details for clarity and decision making.
Learn how bolding, bullet points, and underlining improve email readability and quick comprehension for busy directors and executives. Structure messages with bolded highlights and bullet points clearly.
Embed the questions from the original email into your reply and present them as a clear list with readable bullet points, keeping the answers in black for easy readability.
Master cold emailing by crafting clear subject lines that convey your purpose, ensuring your email is read, avoiding spam, and stating exactly what you’re seeking—freelance, consulting, or career opportunities.
Learn essential business email etiquette, including avoiding all caps, limiting emojis, and steering clear of texting abbreviations to maintain a professional tone.
Set up your email trailer in Gmail by going to settings, add a headshot, and craft a signature with your job title, company, and contact details; optionally include a logo.
Enable the undo send delay to create a 30-second grace period after sending, giving you time to undo if you forgot an attachment or sent to the wrong recipient.
Understand how cc and bcc add recipients to emails, with cc visible to all and bcc hidden from others, especially in business settings.
direct the reply requester to the to field, put those who must know in cc, and generally avoid bcc; when more than one person must reply, include them in to.
Use reply for the sender only and reply all when everyone on the chain needs the update, especially for introductions and large distribution lists.
Notify colleagues about vacation or out of office, set an auto reply with vacation responder, include an alternate contact, and configure calendar events in Gmail for clear coverage.
Learn everything you need to manage your emails at work!
The all-in-one course that goes over both email productivity and professional email writing!
This course teaches with on-screen videos, so you can follow along. It DOES NOT teach using abstract ideas or PowerPoints that are hard to follow.
This is a comprehensive course that covers time management, managing and organizing your inbox, communicating with your colleagues and boss through email in a professional way, ensuring you do not miss important emails, and being sure your emails are read.
Be a superstar at work by mastering the most common form of business communication - email.
This course is taught from the GMail platform. However, the concepts in this course apply to any platform.
Managing your inbox
Minimizing the number of excess emails you receive with filters and unsubscribing
Using labels and folders to organize your inbox, including folders everyone needs!
Managing your time, so your inbox doesn't run your life at work
When to use email when not to
Preventing yourself from becoming a victim of a phishing attempt
Ensuring you don't miss an important email from your boss or a coworker
Writing emails
Crafting a great subject line
When to only use a subject line
Writing an email that is concise and will be read by the recipient - Conclusion, Reason, Fact
Emailing groups and emailing individuals
Sending a cold email, to someone you don't know
Using the send delay feature
Polishing your emails with headshots and email trailers
Email etiquette
Using CC and BCC
Using Reply and Reply All
Using Vacation and Out of Office
Responding to questions
Etiquette in a professional setting