The Email Etiquette Course - Business Writing With Class

Explore the Gmail interface basics, including inbox, starred messages, snooze, sent, drafts, and calendar integration, plus Google Keep, Google Tasks, and contacts across online and offline email clients.

Compare good and bad email names and learn why a professional first and last name matters, and see how to change your Gmail name via settings.

Overcome email anxiety by replying promptly upon receipt, confirming messages when needed, and using task lists to manage larger responses, improving punctuality in business.

Think through worst-case scenarios before emailing your boss about a raise to weigh costs and benefits, build confidence, and craft a respectful, revised message.

Punctuate your emails properly and spell out words when emailing colleagues to convey professionalism, clarity, and respect, avoiding casual abbreviations that undermine business relationships.

Master your P's and Q's by capitalizing correctly and using proper punctuation to convey professionalism in emails and proposals, influencing hiring decisions.

Follow up with emails to establish long-term relationships, using a CRM to stay in touch and schedule follow-ups, so past interest can become future work.

Schedule follow-ups in your calendar when emailing prospects to demonstrate integrity and punctuality. Show you follow through with your word and be someone others want to work with.

Learn when to use a postscript in business emails, avoiding content under your signature, and apply sparingly in direct mail or marketing emails to avoid sounding cheesy in professional communication.

Learn to introduce colleagues to one another with a clear subject line and concise bullet-point structure, tailoring language for internal teams or new clients.

Learn to reintroduce yourself to someone who may not remember you by citing where you met, such as a business conference in Dubai, and briefly restating your name and role.

Choose email greetings by context and familiarity, from casual 'hi there' to formal 'Dear Heather,' and avoid gendered or overly formal salutations, using 'hello, everyone' for group messages.

Clarify what a cold email is and how to reach out to strangers without mutual connections; treat it as a numbers game, and tailor messages to boost response and conversion.

Learn to spell out every word in emails to project professionalism and clarity, avoid casual language and texting shorthand, and improve business writing in professional communications.

Keep emails five sentences or less to boost readability and comprehension for customers and colleagues. Narrow your message and be specific to clarify the transaction and what’s documented.

Learn to format emails by using the return key to create short, spaced lines, breaking ideas into digestible chunks for clarity and reader comprehension.

Spell out every detail in business emails to convey care and professionalism. Avoid abbreviations, express gratitude, and show extra attention to clients and prospects to elevate value.

Use bolded and numbered lists to clarify tasks, priorities, and processes when delegating or communicating sequences in emails. The method helps readers follow steps, grasp themes, and prioritize work efficiently.

Establish a shared time zone with international clients to identify optimal communication windows for email and virtual meetings. Use time and date tools to coordinate across Pacific time and Mumbai.

Set the default time zone in business relation emails by aligning with your client's hours or adapting to the counterpart's zone based on company size and needs.

Communicate across cultures with clear, concise, and dry emails; avoid emojis and euphemisms, tailor formality to the context, especially with banks or firms, and sign off succinctly.

Use this simple web app to ensure you and the other person are set for the same appointment by checking time zones with Date and Time Dotcom.

Pause, breathe, and have colleagues review your email to gain constructive peer feedback. Leverage co-workers to improve how your message is perceived, build better team connections, and foster ongoing collaboration.

Weigh the pros and cons of having friends review emails for business communications, considering industry similarity, experience, and the risks of sharing sensitive information.

Use voice recordings in email to convey tone and emphasis when communicating with familiar colleagues. Apply this technique only with clear intent and appropriate audiences, especially avoiding formal settings.

Send a pre-recorded video to big clients via YouTube to discuss budgets and goals, restating prior talks to show you take them seriously and distinguish yourself.

Practice relentlessly to write efficient, clear, and concise emails, investing in professional business communication. Impressions count, and emails convey your voice, creating a lasting professional impression.

Learn to give feedback with a kind, constructive, professional tone instead of a harsh one, using clear examples and proper punctuation like hyphens instead of dashes.

Explore punctuating the salutation line with options like no punctuation, a comma, or a colon, and see practical examples in business emails.

Explain when, where, and why you received someone's email, whether via a website inquiry, online discovery (LinkedIn or alumni pages), or a colleague's referral, to set context for the follow-up.

Avoid gendered titles when emailing a new contact and default to the first and last name. Use a sign-off or name variants such as Christopher or Kristie to reflect pronouns.

Explain exactly how you received someone's introduction, naming where you found them, such as online inquiry via a contact form, LinkedIn, University of Washington alumni page, or a colleague referral.

Correct the recipient's name and clarify the follow-up subject about a proposal. Use a clear sign-off with your full name, role, and contact to show professionalism.

Test the email preview pane to ensure subject lines appear fully; keep subject lines concise to avoid ellipses and cutoff, and compare long versus short subjects.

Use a clear subject line like 'quick favor,' briefly state the task, and keep documents simple to speed responses and improve email opens.

Be more specific in subject lines by naming the client and clarifying whether the number is a phone or a fax, such as Jill's fax number.

Master how to use a colon in email subject lines to be more specific and condensed, illustrated with book-title style examples and practical phrasing.

Learn to narrow complex email requests into a single clear line, prioritizing one action with a due date, and using bullets to avoid bloated lists.

Learn how to set a clear deadline in a business email request by outlining steps, assigning a Friday due date, and specifying the exact calendar date.

Learn to summarize a multi‑request email at the end of your message to clarify priorities and improve communication. Outline three steps: a formal pricing proposal, scan licenses, and business registration.

Outline step-by-step requisites for Margaret to submit a pricing proposal with signature and company logo, plus scanned business license and registration, to our HR department for an internal audit.