Developing Emotional Intelligence

In this course you'll gain an understanding of the emotional intelligence theory, and you'll explore the basis of emotional intelligence by examining the following four areas:

• the purpose of emotions,

• managing emotions,

• the impact of emotional intelligence,

• what it takes to become emotionally literate.

After completing this topic, you should be able to recognize the importance of emotions in determining intelligence.

The Science of Better Learning

Use this to gauge your physiological reactions to the emotions listed.

After completing this topic, you should be able to match the physiological reactions to the corresponding emotions.

Physical Responses to Human Emotions

After completing this topic, you should be able to choose the statements that describe how the emotional control center works.

The Emotional Mind and the Rational Mind

After completing this topic, you should be able to differentiate between emotional intelligence and IQ.

Emotional Intelligence and Life Success

After completing this topic, you should be able to recognize the value of managing emotions.

After completing this topic, you should be able to match the behaviors with the three styles of dealing with emotions.

Three Styles of Emotional Behavior

After completing this topic, you should be able to choose statements that describe what happens when someone is angry.

Understanding and Dealing with Anger

After completing this topic, you should be able to identify the emotional effects of anxiety and worry.

Understanding Worry and Anxiety

Use this to track anxious feelings and implement steps to alleviate them.

After completing this topic, you should be able to recognize the importance of being emotionally competent.

After completing this topic, you should be able to identify the characteristics that contribute to emotional competency.

Factors that Contribute to Emotional Competence

After completing this topic, you should be able to choose the statements that accurately describe empathy.

Understanding Empathy

After completing this topic, you should be able to match the behaviors with the social skills that enhance emotional intelligence.

Skills that Enhance Emotional Intelligence

After completing this topic, you should be able to recognize the importance of being emotionally literate.

After completing this topic, you should be able to identify the manner in which genetics and temperament are related to emotional literacy.

Understanding Temperament

After completing this topic, you should be able to identify the problems caused by emotional illiteracy.

Problems Caused by Emotional Illiteracy

After completing this topic, you should be able to select the methods that can be used to educate the emotions.

Techniques for Developing Character

Gain an understanding of the emotional intelligence theory, and you'll explore the basis of emotional intelligence

In this course, you'll explore: what emotional intelligence is, how to realistically evaluate yourself, why it's important to manage your emotions, and how self-motivation affects your caree

Recognize the importance of emotional intelligence at work.

Identify the common misconceptions about intelligence.

Intelligence Myths

Match IQ, expertise, and emotional intelligence with the appropriate contribution to workplace ability.

Defining Intelligence

Identify the emotional intelligence attributes in top performers.

Emotional Intelligence Abilities

Recognize the value of becoming more self-aware.

Identify the characteristics of instinct.

In Tune with Instinct

Select the common blind spots that hinder accurate self-assessment.

Blind Spots to Self-assessment

Identify the ways that confidence affects career success.

The Importance of Confidence

Recognize the benefits of regulating and controlling one's emotions at work.

Identify the skills that enable individuals to keep emotions and impulses in check.

Dealing with Emotions Effectively

Choose the characteristics of integrity.

Being with Integrity

Change with Change

With Change

Recognize the value of being able to motivate oneself.

Choose the traits of individuals who continually strive for excellence.

Characteristics of High Achievers

Choose the ways that commitment benefits the company and the individual.

Characteristics of Committed Employees

Identify the reasons why initiative and optimism are essential in work environments.

Initiative and Optimism

Use this to identify trends in your moods.

Assessing Your Blind Spots

In this course, you'll explore: what emotional intelligence is, how to realistically evaluate yourself, why it's important to manage your emotions, and how self-motivation affects your caree

In this course, you'll explore the importance of these characteristics in accomplishing group goals.

After completing this topic, you should be able to recognize the value of being socially competent.

After completing this topic, you should be able to identify the behaviors that demonstrate empathy.

The Characteristics of Empathy

Use this to determine your adeptness at being empathic.

The Characteristics of Empathy

Use this to determine your adeptness at being empathic.

After completing this topic, you should be able to choose the methods for coaching and counseling teammates.

Acting as a Coach

After completing this topic, you should be able to select the characteristics of people who deal effectively with diversity.

A Diverse Workforce

After completing this topic, you should be able to recognize the importance of being able to influence others.

After completing this topic, you should be able to choose the strategies used in persuasion.

Arousing Emotions

Use this to select the types of appeals that may assist you in persuading the person you wish to influence.

After completing this topic, you should be able to identify the methods of effective communication.

Working on Your Listening Skills

After completing this topic, you should be able to apply the appropriate strategies for eliminating or controlling conflict.

A conflict Situation

Prepare and Debrief a Conflict Situation

After completing this topic, you should be able to recognize the importance of participation and collaboration.

After completing this topic, you should be able to identify the techniques for nurturing instrumental relationships.

Powerful, Informal Connections

After completing this topic, you should be able to choose the methods for creating shared goals.

Working Well Together

After completing this topic, you should be able to identify the qualities that develop team synergy.

How to Create Group Synergy

After completing this topic, you should be able to recognize the importance of participation and collaboration.

After completing this topic, you should be able to identify the techniques for nurturing instrumental relationships.

After completing this topic, you should be able to choose the methods for creating shared goals.

After completing this topic, you should be able to identify the qualities that develop team synergy.

After completing this topic, you should be able to recognize the value of developing the team's emotional intelligence.

After completing this topic, you should be able to identify the ways to match jobs to people.

Good Hiring

After completing this topic, you should be able to select the methods for providing feedback and support.

Feedback as a Tool

After completing this topic, you should be able to select the actions that are appropriate for encouraging and evaluating.

Learning and Growth

In this course, you'll explore the importance of these characteristics in accomplishing group goals.

In this course, you'll gain the skills needed to increase your emotional intelligence.

After completing this topic, you should be able to recognize the importance of increasing emotional intelligence to success.

After completing this topic, you should be able to identify the characteristics of emotional and intellectual intelligence.

The Two Types of Intelligence

After completing this topic, you should be able to apply constructive thinking to experiences.

Destructive and Constructive Thinking

After completing this topic, you should be able to differentiate between the characteristics of the rational and experiential minds.

The Rational and Experiential Minds

After completing this topic, you should be able to recognize the benefits of constructive thinking.

After completing this topic, you should be able to identify the characteristics of how high achievers think.

High Achievers

After completing this topic, you should be able to identify the ways to apply constructive thinking at work.

Constructive Thinking

After completing this topic, you should be able to identify how thought processes produce emotions.

Understanding how Emotions are Produced

After completing this topic, you should be able to recognize the value of understanding where emotional intelligence comes from.

After completing this topic, you should be able to identify the reasons that belief systems develop.

Understanding Belief Systems

After completing this topic, you should be able to identify ways that constructive thinking changes.

Constructive Thinking Changes and Age

After completing this topic, you should be able to select coping skills often displayed by those who survive deprived environments.

The Characteristics of "Survivors"

After completing this topic, you should be able to recognize the value of improving emotional intelligence.

After completing this topic, you should be able to sequence the chain of events that takes place between an event and a behavioral response.

The Experiential Self

After completing this topic, you should be able to identify the key areas of appraisal in judging the constructiveness or destructiveness of a reaction.

Your Experiential Self

After completing this topic, you should be able to identify the three approaches for improving constructive thinking.

Training Your  Mind

Use this to evaluate your interpretations, follow-up interpretations, and reactions to a given situation.

Use this to begin the process of changing your emotional reactions.

Use this to help you reframe experiences in a positive light.

Use this to discover the interpretations you make and how these connotations affect your emotions. For each of the following situations, what emotion(s) would you experience? What interpretations might cause these emotions? An example is provided.

In this course, you'll gain the skills needed to increase your emotional intelligence.

This course will provide you with a step-by-step guide to increasing your effectiveness as a leader. You'll learn proven techniques for improving your relationship with your staff. You will also examine leadership strategies for getting more work done with less stress.

After completing this lecture you should be able to recognize the value of emotional intelligence in organizational leaders.

After completing this lecture you should be able to identify the trends in today's business world that make executive emotional intelligence important.

Emotionally Intelligent Leaders

After completing this lecture you should be able to select the areas of value provided by the emotionally intelligent leader.

Executive Intelligence

After completing this lecture you should be able to identify the key attributes of emotionally intelligent leaders.

Emotionally Intelligent Leaders

After completing this lecture you should be able to recognize the benefits of acquiring emotional intelligence.

After completing this lecture you should be able to identify the ways that executives can integrate nonjudgmentalism, perception, and sincerity into their leadership styles.

Nonjudgmentalism, Perception, and Sincerity

After completing this lecture you should be able to identify the aspects of responsibility and communication necessary to the emotionally intelligent leader.

Resolving Problems

After completing this lecture you should be able to identify the aspects of loyalty, boldness, zeal, and self-assurance necessary to the emotionally intelligent leader.

Organizing and Motivating Teams

After completing this lecture you should be able to recognize the importance of developing his or her staff.

After completing this lecture you should be able to identify the important issues to consider in delegation.

Delegation

Use this to plan an assignment for a staff member. Answer each of the questions with as much detail as possible. This will help ensure that you give all the critical information when assigning work.

After completing this lecture you should be able to identify how managers can delegate effectively.

Delegation Guidelines

After completing this lecture you should be able to apply the techniques to helping employees plan and achieve goals.

Developing a Goal Plan

Use this to develop a goal plan with individual employees. A description of each step is detailed in the first column. Use the second column to detail the information for the employee.

After completing this lecture you should be able to recognize the value of increasing other people's emotional intelligence.

After completing this lecture you should be able to identify the characteristics needed to manage an emotional situation.

Managing Emotions

After completing this lecture you should be able to apply the calming techniques to emotional situations.

Emotional People

Use this to prepare for a difficult conversation in which you know the other person may become emotional. Answer each question.

After completing this lecture you should be able to apply the supportive listening techniques to employee interactions.

The Supportive Listening Process

This course will provide you with a step-by-step guide to increasing your effectiveness as a leader. You'll learn proven techniques for improving your relationship with your staff.

You think knowing stuff changes the game? You think sitting in a library, stacking up facts like you’re building a Jenga tower, is gonna make you a winner? Man, that’s cute. But life ain't a trivia night. Information alone? It’s worthless. It’s like having a Lamborghini in your garage but you never learned how to drive. You just sit in it, making engine noises. Vroom vroom. People walk by, they see the car, but they also see you ain't going nowhere. You got all this knowledge, all these textbooks, but when life throws a punch, you’re still looking up the definition of "duck." It’s what you *do* with that information that actually matters. Don't be the person with the shiny car and no keys.