Your cart is empty.
Keep shoppingThe Comprehensive ServiceNow System Administrator Course
536 students
The Comprehensive ServiceNow System Administrator Course
Master ServiceNow Administration – Configure, Automate, and Customize Like a Pro!
Created byThe Horizon
Last updated 2/2026
English
What you'll learn
- Introduction to ServiceNow and its architecture
- Exploring the Next Experience interface
- User roles, groups, and access control
- Creating and managing tables and forms
- Business rules and server-side scripting
- Introduction to Flow Designer and automation
- Importing data and using Transform Maps
Explore related topics
Course content
14 sections • 41 lectures • 7h 38m total length
Requirements
- Basic computer literacy – Comfortable using web applications and navigating interfaces.
- No prior ServiceNow experience needed – This course starts from scratch.
- Familiarity with IT concepts – Basic understanding of IT services is helpful.
- Logical thinking skills – Helps in understanding workflows and automation.
- Enthusiasm to learn ServiceNow – A curious mindset is all you need!
Description
ServiceNow is one of the most in-demand platforms for IT service management, and this course is designed to help you master it from scratch. Whether you're new to ServiceNow or looking to solidify your foundational knowledge, this comprehensive course will guide you through everything you need to become a skilled ServiceNow System Administrator. You'll start by understanding the core architecture, navigating the Next Experience interface, and managing essential configurations such as tables, forms, user roles, and access controls.
As you progress, you'll dive into advanced configurations, including UI policies, business rules, workflows, and automation using Flow Designer. You'll also explore reports, dashboards, notifications, and Service Catalog to enhance the system’s usability and efficiency. The course includes hands-on exercises where you'll work with Visual Task Boards, data imports, and Transform Maps, ensuring you gain practical experience. To bring it all together, you’ll build a custom ServiceNow application, applying everything you've learned in a real-world scenario.
This course is perfect for aspiring ServiceNow administrators, IT professionals, business analysts, and support staff looking to transition into a ServiceNow role. No prior experience with ServiceNow is required—just basic computer literacy and a willingness to learn. By the end of the course, you'll be confident in managing ServiceNow environments, automating workflows, and optimizing IT processes, opening the door to exciting career opportunities in the ServiceNow ecosystem.
Who this course is for:
- Aspiring ServiceNow Administrators – Anyone looking to start a career in ServiceNow.
- IT Professionals – Those who want to enhance their ITSM and automation skills.
- Beginners in ServiceNow – No prior experience required, perfect for new learners.
- Helpdesk & Support Staff – Those wanting to transition into ServiceNow administration.
- Business Analysts – Professionals who work with ServiceNow and want deeper insights.
- Developers & System Admins – Anyone managing IT workflows and automation.
- Students & Job Seekers – Those looking to add ServiceNow skills to their resume.