The Comprehensive ServiceNow System Administrator Course

Explore next experience interface built on Polaris design system, a concierge that reduces clutter and keeps you in control, with the banner frame, application navigator, navigation pane, and content area.

Discover how the banner frame teleports you to your personalized homepage, while the all menu, favorites, history, and real-time workspace updates streamline your work in ServiceNow.

Discover the content frame, ServiceNow's main workspace, where you sort incidents by priority in the list view, switch to form view, and update records, while exploring customizable dashboards with widgets.

Explore the ServiceNow user profile menu in the top right to view your profile, customize preferences, adjust display and accessibility, manage notifications, impersonate users, and log out.

Learn how to create and manage users in ServiceNow, assign user IDs and emails, generate and reset passwords, toggle the active status, and disable or reactivate accounts as needed.

Assign roles and create groups to control access in ServiceNow, then manage group memberships to streamline approvals and task assignment; roles act as a VIP pass and groups simplify ownership.

Explore how ServiceNow stores and relates data through a relational database model, focusing on tables, records, fields, table inheritance, and forms via the form builder.

Create and modify tables in ServiceNow by configuring labels, technical names, extends, modules, and access controls, then tailor fields, live feeds, autonumber, and web service options.

Learn to add and configure fields in ServiceNow using the dictionary entry form, exploring types like integer, string, decimal, date/time, boolean, choice, reference, currency, journal, and attachments.

Design and customize an employee onboarding form using a modern form builder, drag and drop fields, creating sections, and configuring field types for a clean, user-friendly interface.

Master the list view in ServiceNow by navigating the incident table and applying filters. Personalize columns, use right-click menus, and perform bulk actions, bar charts, and exports.

Explore UI policies in ServiceNow, a no-code rule system that shows or hides fields based on a condition. They run on the client side, configured per table, for form interactions.

Create and apply a ui policy to conditionally reveal the preferred callback time field when the would you like a callback option is true, demonstrated on the employee feedback table.

Explore ServiceNow client scripts, front-end automation that autofills, validates data, and guides form completion, including on load, on change, on submit, and on cell edit.

Master client scripts in ServiceNow through hands-on practice with on load, on change, on submit, and cell edit scenarios on the incident table, auto-filling fields and enforcing VIP urgency.

Master how ServiceNow business rules use server-side scripts to automate data validation and logic on insert, update, delete, query, or display operations, including before, after, async, and display types.

Explore four core ServiceNow business rule types—before, after, async, and display—applied to the incident table with testing and scripting.

Explore how ServiceNow uses event-driven notifications to decouple logic from communication, using event registry, events, and scheduled jobs to alert when high-priority incidents remain unassigned.

Explore visual task boards in ServiceNow, a Kanban style interface with drag-and-drop cards and real-time updates. Compare data driven boards and freeform boards for flexible, collaborative task management.

Learn to create a data-driven visual task board from the incident table, using Kanban-style lanes by state, filters, sorting, swim lanes, labels, and user activity for real-time incident tracking.

Drag incident cards across state lanes to update status in real time, with quick access to assign users, add attachments, checklists, and distinguish internal work notes from external comments.

Learn to add a VTB to a dashboard using an iframe, configure its URL, and make the dashboard responsive, then share with a user and grant edit rights.

Explore the ServiceNow report builder to create data-driven reports with data, type, configure, and style tabs. Build dashboards with interactive elements, filters, charts, and drill-downs for actionable insights.

Master the ServiceNow data import process, from source to target, using import sets, staging tables, transform maps, with field mapping, and coalescing to update or create records.

Create a target table, load data from an Excel file, and configure a transform map to import records into ServiceNow. Use auto map and coalesce to prevent duplicates.