The Comprehensive ServiceNow Developer Course

Explore how ServiceNow tables form the platform's core data structure. Design table definitions and dictionary entries, mastering fields, references, and inheritance.

Configure ServiceNow forms and list layouts to control which fields appear, their order, and how users view single and multiple records, with drag-and-drop, section breaks, and dot walking.

Explore scoped applications in ServiceNow, a private workspace that isolates tables, scripts, and UI policies within a unique scope to prevent conflicts and enable upgrade safety.

Move configuration changes, not data, with update sets that act as deployment blueprints. Safely promote work from development to test and production using XML exports or update sources.

Master how business rules automate ServiceNow workflows by running server-side scripts on database operations, using before, after, async, and display timing, with current and previous records and conditional actions.

Learn how client scripts run in the browser to deliver zero-latency, dynamic forms in ServiceNow, using onload, onchange, onsubmit, and oncelledit while understanding security limits and UI policy comparisons.

Master glide record to query the incident table through a four-step process: instantiate, configure, execute, and iterate, and print active incidents with number and short description.

Learn to command the ServiceNow database by implementing the CRUD cycle with GlideRecord: create with new and insert, read with get, update with set value and update, and delete records.

Learn to read data with glide record using get value and display value. Capture internal IDs for references and display names for choices, then build queries with add or condition.

Learn to add identity to server-side scripts by using the glide system API via the global JS object, exploring getUserId, getUserName, getUserDisplayName, isLoggedIn, hasRole, and getUser for secure, context-aware logic.

Discover glide form api (g form) as a programmable remote for ServiceNow forms, enabling real-time read, manipulation, and control across value management, ui control, user feedback, and utilities.

Glide form methods, including get value, set value, clear value, display and visibility controls, mandatory and read-only states, field messages, tools like get control, save, refresh, add/remove options.

Explore Glide User, a pre-built client script object that exposes the current user’s information and permissions, enabling personalization and access control with has roles and is member of.

Learn Glide user methods to identify the current user, retrieve user id, username, first and last names, and assess permissions with has role and is member of.

Learn how Glide Ajax lets client scripts query server-side data without page reload, making dependent manufacturer model lists update instantly for a fast, modern ServiceNow interface.

Explore Glide Ajax architecture, a client-server conversation: a client sends an asynchronous request with a Glide Ajax object to a client-callable script include, then a callback updates the user interface.

Build the backend logic to fetch a caller's department name in real time via glide ajax, querying the user table and returning a packaged result without page reloads.

Create a client script that calls the server API with glide ajax and shows the caller's department in real time under the caller ID on change.

Apply real-world automation by building a business rule that auto creates a draft knowledge article when a problem is resolved, avoiding duplicates by checking the knowledge base.

Create a scoped ServiceNow app in Studio by building tables, a record producer for ideas, roles, ACLs, and a process flow with catalog-driven forms.

Fixes the default state to draft (100) in the record producer and demonstrates client-side validation, UI policies, and importing users via integration hub and setting up groups and roles.