The Complete ServiceNow System Administrator Course
What you'll learn
- Understand how ServiceNow works behind the scenes
- Master administration on the ServiceNow platform
- Understand the different configurations & customizations
- Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
- An understanding of ITIL principles can help but is not required
Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.
This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
After completing this course you should be able to:
Create new users, groups, and roles
Manage users and access
Configure and customize lists and forms
Create new applications on the NOW platform
Leverage events and notifications
Work with importing data through import sets
Build custom reports
Understand when to use UI policies, UI actions, business rules, script includes, and data policies
Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!
Q: What version of ServiceNow does this cover?
A: This course has been updated for the Paris release and was originally recorded on the Kingston release.
Q: Can I follow along with my own instance?
A: Yes! I provide instructions on how you can obtain your very own personal developer instance
Updated for the Paris release!
1080p video recordings
The user interface
Customizations including UI policies, UI actions, business rules, script includes, data policies
Client-side versus server-side customizations
Table administration & relationships
Field types & reference fields
Users, groups, & roles
LDAP & SSO
Service Catalog Management
Events & notifications
Custom application development
Who this course is for:
- Those who are new to the ServiceNow platform
- Anyone interested in becoming a ServiceNow administrator or developer
- Those who are looking to pass the ServiceNow certified System Administrator exam
Mark Miller has over 6 years of experience on the ServiceNow platform, having worked on hundreds of ServiceNow projects. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications.
His home base is in San Francisco but loves traveling all over the world.
- 4.5 Instructor Rating
- 20,842 Reviews
- 62,484 Students
- 4 Courses
SingaCode has over 6 years of experience on the ServiceNow platform, having worked on several major ServiceNow implementations. He holds 12 ServiceNow mainline certifications and has trained hundreds of students and clients.