ISO 9001:2015 The Quality Management Systems Master Class
What you'll learn
- Explain the importance of ISO 9001 in achieving quality management and improving customer satisfaction.
- Understand the structure of ISO 9001:2015 and the seven quality management principles it is based on.
- Analyze and interpret the key requirements of the ISO 9001 standard and how they apply to an organization.
- Learn how to establish, implement, and maintain a QMS in alignment with ISO 9001 requirements.
- Use risk-based thinking to identify and address risks and opportunities related to quality management.
- Perform a gap analysis to determine what is needed to achieve ISO 9001 certification.
- Learn how to create, manage, and maintain the documented information required by ISO 9001.
- Acquire skills to plan, conduct, and report on internal audits of the QMS.
- Understand the process of obtaining ISO 9001 certification and how to work with certification bodies.
- Implement strategies to monitor, measure, and improve the effectiveness of the QMS continuously.
Requirements
- Basic Business and Management Knowledge
Description
ISO 9001 is an internationally recognized standard for quality management systems (QMS). It provides a framework for organizations to consistently meet customer and regulatory requirements while striving for continuous improvement. The standard is built around a process-based approach, emphasizing risk-based thinking and customer satisfaction as central pillars. ISO 9001 is applicable to organizations of all sizes and industries, making it a versatile tool for improving operational efficiency, building trust with stakeholders, and enhancing overall performance.
The key principles of ISO 9001 include a strong focus on leadership, evidence-based decision-making, engagement of people, and a commitment to continual improvement. It requires organizations to document their processes, monitor performance, and set measurable objectives. By following the Plan-Do-Check-Act (PDCA) cycle, businesses can identify opportunities for improvement, implement changes effectively, and track the impact of those changes over time. This systematic approach helps organizations identify and address risks while optimizing their resources and processes.
ISO 9001 certification demonstrates an organization’s commitment to quality and can provide a competitive advantage in the marketplace. Certification is achieved through an external audit conducted by an accredited certification body, which verifies that the organization’s QMS meets the standard’s requirements. Beyond compliance, adopting ISO 9001 can foster a culture of excellence and innovation, enhance customer satisfaction, and drive sustainable business growth. For many companies, it serves as a foundation for building robust quality systems that align with broader strategic goals.
Who this course is for:
- Quality Managers
- Quality Assurance Specialists
- Internal Auditors
- Top Management
- Operations Managers
- Compliance Officers
- Supervisors and Team Leaders
- Consultants and Advisors
- Project Managers
- Employees Involved in QMS Processes
Instructor
- 4.4 Instructor Rating
- 1,396 Reviews
- 45,365 Students
- 22 Courses
Sam is a Financial & Business Expert with more than 20 years of practical experience in Finance, Accounting, Business, Management, Coaching, and Training. Sam is not just a Chartered Certified Accountant (FCCA) but a visionary financial mentor with a wealth of expertise. Holding a Master's degree with upper merit in Professional Accountancy from University College London, UCL, combines academic rigor with real-world experience to offer a transformative learning journey to students and mentees. Being a chartered certified Accountant, Sam is required to declare continuous practical development units (CPD) every year; that assures you that he is always up to date with his profession.
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With over 20 years of hands-on experience in financial management, auditing, and strategic planning, Sameh brings a unique blend of theoretical knowledge and practical insights to the classroom. Having worked with renowned corporations and consulted for diverse businesses, Sameh understands the intricacies of financial systems and the dynamics of economic landscapes.
As an instructor, Sameh believes in fostering a dynamic learning environment where theory meets practice. Through engaging lectures, interactive workshops, and case studies drawn from actual industry scenarios, he empowered his students to bridge the gap between classroom concepts and real-world applications.
Sameh is too much passionate about teaching, coaching and mentoring students. When you do something that you are passionate about, that passion would take you far away and distance you from the crowd. Sam can't wait to start helping you achieve your goals, ace Accounting & Finance, and land your dream job.
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Students' Testimonials:
Sam's students come from all over the world, 5 continents, 182 countries with multiple backgrounds and he enjoys communicating with them on a daily basis. Please have a look at what they say about Sam's courses:
This course has been fantastic! The instructor, SAMEH ELSAYED , does a wonderful job of explaining complex topics in a way that's easy to understand. They provide clear and concise explanations, with helpful examples that really solidify the concepts.
Aman
Dear Excellent Professor of Knowledge, Greetings from the Philippines. I would like to comment about your course. Udemy has consistently proven to be a reliable platform for online learning, and my recent experience with your course has only reinforced my confidence in the quality of education it provides.
Fernan Torreno
Because Sam is the best lecturer I ever come across of, his teachings has changed my life and the way of thinking on how to merger with another company. this course is the best. how I have more knowledge and skills. Sam thanks for being supportive and with the beautiful lecturer. God bless you.
Mary Medi
Thank you for an educating course, it was a great time.
Joseph Nyatse
The further I get into this course, the better it gets.
Grace Pyne
Really well-planned course and easily understood. It answered many questions that I used to have. Thank you sir.
Shaymaa Medhat
Good speaker and easy to understand all of the categories of course like types of mergers and acquisitions and so on.
Mahmoud Badr
Excellent course. Love the enthusiasm shown by the instructor in this course. While application of knowledge gained from this course will vary from jurisdictions and professional fields, this course coupled with some competitive literature on M&A could be exactly what's needed to gain understanding and develop a sense of expertise in the subject.
Yashraj Chauhan
It's a wonderful course and a good fit for anyone with a basic Company Law background.
Chirag Basu
It was a great course. Loved the case studies cited. I was able to understand the concepts easily.
Padmakshi Sharma
great.
Adyanshi Kashyap
Great course simplified the concepts of Risk Management after I thought it's a very complicated topic.
CHAKER Jemli
very well planned course.
Pooja Gawai
Excellent course. It’s an eye-opener about the enterprise risks and ways of treatments. Thanks a lot sir.
Ahmed Emara
Generally, the tutor made it simple, bite-size lecture made it easy to digest.
Rebekah
Yes It Was. An Eye Opener. Revealing. It Should Be Recommended To All Managers In All Organization. This Risk Management Should Be Practice To Gain Global Acceptance Into The Architecture Of Any Organization Rather Than Just An Integral Management System.
Akhaba Raphael Omokhagbo
Really very easy to understand thanks sir.
Attia Elsayed
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Sameh's passion for education extends beyond traditional boundaries. With a keen focus on personalized mentoring, he guides aspiring professionals on their career paths, offering valuable advice and industry connections. His commitment to student success is reflected in his track record of nurturing talent and helping individuals achieve their full potential.
Whether you're a budding accountant, an aspiring financial analyst, or a business enthusiast seeking to master accounting, business, or financial strategies, Sameh is your trusted guide on the journey to financial excellence. Join him today and unlock the secrets to financial & accounting acumen and professional success.