ISO 9001: 2015 The Quality Management Systems Master Class

Name: ISO 9001: 2015 The Quality Management Systems Master Class
Rating: 4.2 (63 reviews)

Fast-Track Your Quality Journey and achieve Excellence!

Role Play

Created bySameh Elsayed, FCCA, MSc, FMVA, DipIFR

Last updated 5/2026

English

What you'll learn

Explain the importance of ISO 9001 in achieving quality management and improving customer satisfaction.
Understand the structure of ISO 9001:2015 and the seven quality management principles it is based on.
Analyze and interpret the key requirements of the ISO 9001 standard and how they apply to an organization.
Learn how to establish, implement, and maintain a QMS in alignment with ISO 9001 requirements.
Use risk-based thinking to identify and address risks and opportunities related to quality management.
Perform a gap analysis to determine what is needed to achieve ISO 9001 certification.
Learn how to create, manage, and maintain the documented information required by ISO 9001.
Acquire skills to plan, conduct, and report on internal audits of the QMS.
Understand the process of obtaining ISO 9001 certification and how to work with certification bodies.
Implement strategies to monitor, measure, and improve the effectiveness of the QMS continuously.

Course content

6 sections • 49 lectures • 4h 4m total length

Tutor Introduction1:27
Meet Sam Hillside, a chartered certified accountant with global experience and advanced accounting credentials. He leads the ISO 9001:2015 quality management systems master class and connects thousands of students worldwide.
Course Introduction2:02
Explore ISO 9001 foundations, principles, requirements, and implementation strategies to establish and continually improve quality management systems that enhance efficiency and customer satisfaction.
ISO 9001 Introduction2:55
Learn how ISO 9001, part of the ISO 9000 family, provides a structured quality management framework for any organization to meet customer and regulatory requirements and drive continuous improvement.
Purpose of ISO 90016:20
Explore how ISO 9001 establishes a quality management system to meet customer and regulatory requirements, enhance customer satisfaction, and drive process improvement.
Let's Communicate Together0:48

Structure of ISO 90012:04
Explore the scope and applicability of ISO 9001, learn the requirements for a quality management system, and understand the process approach, risk-based thinking, continuous improvement, and documented information.
Clause 1 - Scope of ISO 90013:51
Study the ISO 9001:2015 structure, detailing the ten clauses from scope to improvement, including context, leadership, planning, and normative references.
Clause 2 - Normative References1:50
Explore normative references in ISO 9001:2015, focusing on the role of ISO 9000:2015 in providing fundamental concepts, vocabulary, and definitions essential for correct implementation.
Clause 3 - Terms and Definitions3:51
Define key ISO 9001:2015 clause 3 terms, including organization, interested party, QMS, process, product, service, and corrective action, to establish a common understanding and support consistent quality management.
Clause 4 - Context of the Organization16:44
Explore the context of the organization in ISO 9001 2015 by defining internal and external factors, interested parties, scope, and the quality management system with swot analysis.
Clause 5 - Leadership5:30
Explore how top management demonstrates leadership and commitment in ISO 9001:2015 clause 5, defining the quality policy, assigning responsibilities, and promoting customer focus and continual improvement.
Clause 6 - Planning2:24
Clause 7 - Support4:02
Clause 8 - Operations4:33
Clause 9 - Performance Evaluation3:27
Evaluate quality management performance through monitoring, measurement, analysis, and evaluation; involve internal audits and management reviews by top management to drive continual improvement and meet customer and regulatory requirements.
Clause 10 - Continual Improvement6:49
Practice Test

QMS Techniques1:45
The Kano Model4:53
Kaizen Concept11:31
Kaizen concept drives continuous improvement by engaging all employees to make small, gradual changes, boosting teamwork, quality, and standardization while reducing waste and improving productivity.
Six Sigma11:54
Benchmarking Concept5:13
Benchmark your performance against a leading industry benchmark, using five stages—planning, data collection, data analysis, implementation, and monitoring—to close gaps and drive competitive advantage with ISO 9001 quality management.
Business Process Reengineering10:24
Improve operational efficiency and customer satisfaction by redesigning workflows through business process re-engineering, aligned with ISO 9001:2015 standards, and guided by KPIs and IT-enabled decision making.
Delayering Concept7:38
Delayering reduces unnecessary management layers to flatten the organization, boosting autonomy, faster decisions, and clearer communication. It lowers costs, strengthens efficiency, and supports ISO 9001:2015 quality management.
Management by Objectives10:23
Implement management by objectives to define specific, measurable, acceptable, realistic, and time-bound goals, involve employees in setting them, monitor progress, and align with ISO 9001 objectives.
The 5 Why's Technique4:23
Apply the five whys technique to root cause analysis in quality management by defining the problem, asking why five times, and identifying actionable root causes to drive continuous improvement.
Quiz

Risk Assessment & ISO 90010:59
What is Risk Identification2:20
How to Identify Risk4:00
Hazard and Operability (HAZOP)21:40
What is Risk Analysis?2:37
Sources of Information and Risk Analysis Techniques3:15
Risk Evaluation3:02
Risk Treatment2:49
Risk Mapping4:53
How to Apply and Choose The Risk Treatment?1:22
Assign Risk Ownership2:24
Executive management assigns risk ownership to operational managers with deep knowledge, who, as risk owners, develop, implement, and monitor treatment plans while remaining accountable.
QUIZ - RISKS

The Certification Requirements & How to Meet Them?10:48
Explore how ISO 9001:2015 auditors assess context, leadership, planning, operation, and continual improvement, and learn to meet them with SWOT analysis, stakeholder engagement, and smart quality objectives.
Steps to Achieve ISO 9001 Certification3:39
Follow seven steps to ISO 9001 certification, starting with top-management commitment and gap analysis, then training, documentation, implementation, internal audits, management reviews, corrective actions, and optional pre-assessment audits.
Certification Audit Process3:18
Post-Certification Activities3:01
Benefits of ISO 9001 Certification2:27
Action Plan1:57
Course Wrap-Up3:16
Conclude the ISO 9001:2015 course by reinforcing the seven quality management principles and ten clauses, and outline risk-based thinking, implementation steps, and the certification process.
Final Practice

Requirements

Basic Business and Management Knowledge

Description

ISO 9001 is an internationally recognized standard for quality management systems (QMS). It provides a framework for organizations to consistently meet customer and regulatory requirements while striving for continuous improvement. The standard is built around a process-based approach, emphasizing risk-based thinking and customer satisfaction as central pillars. ISO 9001 is applicable to organizations of all sizes and industries, making it a versatile tool for improving operational efficiency, building trust with stakeholders, and enhancing overall performance.

The key principles of ISO 9001 include a strong focus on leadership, evidence-based decision-making, engagement of people, and a commitment to continual improvement. It requires organizations to document their processes, monitor performance, and set measurable objectives. By following the Plan-Do-Check-Act (PDCA) cycle, businesses can identify opportunities for improvement, implement changes effectively, and track the impact of those changes over time. This systematic approach helps organizations identify and address risks while optimizing their resources and processes.

ISO 9001 certification demonstrates an organization’s commitment to quality and can provide a competitive advantage in the marketplace. Certification is achieved through an external audit conducted by an accredited certification body, which verifies that the organization’s QMS meets the standard’s requirements. Beyond compliance, adopting ISO 9001 can foster a culture of excellence and innovation, enhance customer satisfaction, and drive sustainable business growth. For many companies, it serves as a foundation for building robust quality systems that align with broader strategic goals.

Who this course is for:

Quality Managers
Quality Assurance Specialists
Internal Auditors
Top Management
Operations Managers
Compliance Officers
Supervisors and Team Leaders
Consultants and Advisors
Project Managers
Employees Involved in QMS Processes

ISO 9001: 2015 The Quality Management Systems Master Class

What you'll learn

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Course content

Course Introduction5 lectures • 14min

Structure and Clauses of ISO 900111 lectures • 55min

QMS Techniques9 lectures • 1hr 8min

Challenges of Applying ISO 90017 lectures • 30min

Risk Analysis Process11 lectures • 49min

The Certification Process7 lectures • 28min

Requirements

Description

Who this course is for: