Name: The Complete Guide to Service Portal in ServiceNow
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Created byMark Miller

Last updated 7/2020

English

What you'll learn

An advanced understanding of service portal in ServiceNow
How to create widgets and leverage instance options
How to implement providers, dependencies, and templates
Service portal best practices

Course content

10 sections • 51 lectures • 7h 1m total length

Introduction6:26
In this lecture we'll explore who this course is for, as well as what you can expect to gain by taking this course.
A Brief Introduction to Service Portal9:16
In this lecture we'll cover the history of Service Portal on the ServiceNow platform.
A Note on the Instance3:39
In this lecture we'll cover the instance I'll be using throughout this course.
Obtaining a Personal Developer Instance0:10
ServiceNow Resources & FAQs0:05

Exploring the Homepage7:11
In this lecture we'll explore the homepage in the out-of-box Service Portal.
Exploring the Catalog12:51
In this lecture we'll explore the catalog in the out-of-box Service Portal.
Exploring Knowledge3:25
In this lecture we'll explore the knowledge base in the out-of-box Service Portal.
Exploring Additional Service Portal Features6:02
In this lecture we'll explore additional service portal features in the out-of-box Service Portal.

Portal Structure9:52
In this lecture we'll explore the structure of the service portal application within ServiceNow.
The Portal & Page Records14:52
In this lecture we'll explore the purpose of the portal & page records within a service portal.
The Widget & Widget Instance Records8:04
In this lecture we'll explore the widget & widget instance records.
The Page Layout11:02
In this lecture we'll go over how the layout of a page is defined within service portal.
The Theme & Menu Records14:11
In this lecture we'll explore the purpose of the theme and menu records.

The Page & Widget Lifecycles5:48
In this lecture we'll explore the lifecycle of a page and a widget in service portal.
Global Objects18:15
In this lecture we'll take a look at a widget's global objects (data, options, input).
Server-Side Development16:19
In this lecture we'll all things server-side within a widget!
Client-Side Development14:43
In this lecture we'll all things client-side within a widget!
Common AngularJS Directives9:48
In this lecture we'll explore common AngularJS directives.
Inspecting a Widget in Developer Tools8:00
In this lecture we'll explore a widget in the browser's developer tools!

Templates11:46
Learn how to make your widgets modular by creating multiple templates!
Angular Providers9:08
Learn how to leverage the power of Angular Providers in Service Portal.
Dependencies7:41
In this lecture we'll cover how widgets can leverage dependencies within the ServiceNow platform.
Leveraging Script Includes5:57
In this lecture we'll explore using script includes within the server script of a widget.
Embedding Widgets6:42
In this lecture we'll explore how to embed a widget within another widget.
Communicating Between Widgets10:34
In this lecture we'll discuss communicating between widgets by using AngularJS's $broadcast and $on methods.
Link Function2:13
In this lecture we'll explore how the link function is used within a widget.
Record Watch4:17
In this lecture we'll explore the very powerful Record Watch API.
Source Code for Widget and Directive0:06

Style Locations12:02
In this lecture we'll explore the different areas in Service Portal where we can apply styling. We'll also discuss the specificity of these areas.
SCSS Variables15:35
In this lecture we'll explore using SCSS variables in the theme record and how we can leverage these in a widget's CSS.
Applying Styles7:02
In this lecture we'll add a font and some custom CSS to two CSS includes associated with the HelpNow portal.

Usage Overview, Logs, & Properties11:34
In this lecture we'll explore the out-of-box usage overview module, logs, using the logStat method, and service portal properties.
Page Route Maps4:34
In this lecture we'll explore how you can use page route maps to redirect the user to different pages behind the scenes.
Search & Search Sources7:11
In this lecture we'll explore how search sources are used with the out-of-box typeahead search widget.
Announcements5:11
In this lecture we'll explore the announcements functionality within Service Portal.

Project Scope & Foundation4:23
In this lecture we'll establish the foundation for the HelpNow portal.
Homepage6:38
In this lecture we'll build the homepage for the HelpNow portal.
Create an Incident Page4:50
In this lecture we'll build the Create an Incident page for the HelpNow portal.
My Incidents Page5:13
In this lecture we'll build the My Incidents page for the HelpNow portal.
Profile Page3:46
In this lecture we'll build the Profile page for the HelpNow portal.
Ticket Page4:13
In this lecture we'll build the Ticket page for the HelpNow portal.
Best Practices & Final Words8:07
Congrats on making it to the final lecture! We'll explore best practices and go over a few final words in this lecture.

Requirements

An intermediate understanding of ServiceNow
An intermediate understanding of JavaScript
A basic understanding of AngularJS
A basic understanding of HTML & CSS

Description

Description

Service Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.

In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!

We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.

Prerequisites

A strong understanding of ServiceNow
JavaScript
AngularJS

Course Outline

The Complete Guide to Service Portal in ServiceNow will cover the following topics:

The history of Service Portal
Exploring the out-of-box Service Portal
The anatomy of a portal
Service Portal tools such as the Widget Editor
Widgets and their components
Widget instance options and the option schema
The page and widget lifecycle
Client and server-side development
AngularJS directives
Templates, providers, and dependencies
Leveraging script includes within Service Portal
Embedding widgets
Communicating between widgets
The record watch API
How to theme a portal
SCSS variables
Page route maps
Search and search sources
Announcements
Building a new portal
And much more!

Who this course is for:

ServiceNow Administrators
ServiceNow Developers

What you'll learn

Explore related topics

Course content

Introduction5 lectures • 20min

Exploring Service Portal4 lectures • 29min

Anatomy of a Portal5 lectures • 58min

Service Portal Tools4 lectures • 38min

The Widget4 lectures • 45min

Primary Widget Development6 lectures • 1hr 13min

Advanced Widget Development9 lectures • 58min

Theming a Portal3 lectures • 35min

Additional Features4 lectures • 29min

Let's Build A Portal!7 lectures • 37min

Requirements

Description

Who this course is for: