Name: The Complete Business & Marketing Course - 23 Courses in 1
Rating: 4.2 (676 reviews)

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Created bySandor Kiss, Prof. Paul Cline, Ed.D

Last updated 1/2021

English

What you'll learn

Handle Difficult People Like A Pro
The Power Of Motivation
Influence Tools & Skills
Networking Skills
Customer Service
Stress Management
Powerful Communication Skills
Be A Great Leader
The Art of Selling - Complete Series
Leadership & Management
Online Marketing & Advertising
The Secrets Of Motivation
Udemy Course Creation Guide
Social Media Marketing
Goal Setting Mastery
Principles Of Success
Confidence Training
Be Organized
Growth Mindset
Goal Setting Skills

Course content

24 sections • 283 lectures • 42h 37m total length

Fundamentals of Dealing With Difficult People AND Ourselves8:11
Powerful Insights and Strategies16:26
Problem Solving Part 1! - Specific Techniques For Handling Difficult People12:34
Problem Solving Part 2! - Specific Techniques For Handling Difficult People13:27
Problem Solving Part 3! - Specific Techniques For Handling Difficult People13:44
Final TIPS and Recommendations!10:17
Apply these final tips to stop replaying battles with difficult people, master anger management, and use recommended books to remove the buttons that trigger you.
BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by!10:24
Learn practical techniques to let go of difficult emotions like anger and fear, vent less, and sidestep problems with a kung fu–style approach that makes challenges pass by.

Goals & What is Motivation?6:03
The SOURCE of All Motivation1:53
"Virtual Reality" & Programming16:04
Explore how belief systems shape reality, confront illusion, and reprogram your mind with rational emotive behavioral therapy to craft a constructive personal story.
Other Factors28:10
What Creates Change - Part 116:48
Learn how to create change in yourself and others by going first, reframing perspectives, asking better questions, and cultivating a powerful why and future vision.
What Creates Change - Part 222:45
What Creates Change - Part 328:57
Explore how influential friends, expanding standards, and commitment elevate motivation; learn to break tasks into chunks, build powerful habits, and leverage beliefs for lasting change.
How Can We Influence Others?12:28

What Is Influence & Why is It Important!6:21
The Power To influence - Beginning Concepts13:17
Open and sincere communication powers influence by earning trust. Share a little about yourself, stay kind, and remember that perception is everything, guided by the reticular activating system.
The 6 Master Principles Of Persuasion - Part 115:11
The 6 Master Principles Of Persuasion - Part 215:45
The MUST Have Persuasion Tool!9:07
Emotional Reasoning5:59
MORE Powerful Tools Of Persuasion17:10
Rapport Building & Reputation - Part 110:44
Rapport Building & Reputation - Part 215:44
Powerful Tools Of Persuasion - Part 113:12
Powerful Tools Of Persuasion - Part 212:00
Develop a network of friends to access referrals and resources, learn positive peer pressure, and use believability, quotes, and witnesses to boost confidence and influence.
Powerful Tools Of Persuasion - Part 315:19

Why Is Networking Powerful?5:29
Discover how a high-quality, diverse network multiplies resources and influence, leveraging the six degrees of separation to access health, finance, and marketing support.
Networking Paradigm Shifts3:28
You've Got To GIVE To GET7:43
The Power Of "Likeability"9:18
Develop networking success by leveraging likability, building rapport, trust, and openness. Match body language, pace, and language, and show genuine listening, appreciation, and interest.
Making The Connection5:34
Great Places To Network8:12
The Power Of Mentors6:20

WHY Customer Service Is CRITICAL To Your Business!5:05
Good Isn't Good Enough!3:13
We Are ALL in the "Helping Field"10:14
Providing "Concierge" Level Of Service6:02
The 5 Tenets Of TQM2:42
How To Boost Customer Satisfaction8:21
How To Avoid The 10 Deadly Sins Of Customer Service!15:01
More Money $$$ - Through Customer Retention4:50
Explore the parado principle (80-20 rule) and its impact on sales by identifying the top 20 percent of customers who generate revenue, and apply retention strategies to boost lifetime value.
How Much Is A Customer Worth? $$$8:33
Do You Understand Your Customer?7:34
Dealing With Difficult Customers18:37
Master self-control to handle difficult customers, avoid arguments, and use a yes-but approach to reach agreements; apologize quickly, own the problem, and turn complaints into stronger relationships.
"LEAP" Into Customer Service!17:54
Exceptional Phone Service16:41
Learn to deliver exceptional phone service with warm greetings and clear company identification to create a strong first impression; handle difficult calls with empathy to turn them into loyal customers.
WHY Customers Buy From YOU! $$$16:38
BONUS LECTURE!!! FINAL TIPS!!!6:50

Beginning Concepts22:40
Explore core stress management principles, from identifying negative self-talk to reshaping explanatory style and language, and turning your stress system into a pathway for better well-being.
Specific Stress Management Techniques10:34
MORE Stress Reduction Strategies15:30
Still MORE Stress Reduction Techniques - Part 113:53
Learn quick stress breaks and pattern interrupts, weight loss strategies, diet swaps, venting vs rehearsing, and CBT-based mind reprogramming to regain control.
Still MORE Stress Reduction Techniques - Part 26:32
Learn time management to reduce stress, use exercise as a powerful relief, avoid energy drainers, and seek help with money issues and debt reduction.
Still MORE Stress Reduction Techniques - Part 38:42
Explore practical stress-reduction techniques and positive philosophies—from 'everything serves me' and adversity as growth to zen and quotes—plus pets, social connection, and nature, to restore relaxation.
BONUS Video & Wrap Up!10:50
Special LIVE Bonus Video!4:52

Introduction To Communication - Goals & Benefits6:54
The lecture explains aims of winning with communication, such as understanding how communication works, improving relationships, and increasing influence by listening first, gathering information, and guiding interpretation to reduce miscommunication.
Key Principles Of Communication14:10
We Are ALWAYS Communicating17:09
Fundamentals Of Communication - Part 15:54
Explore the seven fundamentals of communication, focusing on goal-oriented strategy, process, influence, feedback, adjustment in meaning, sequencing, momentum, and contingency plans to finish big.
Fundamentals Of Communication - Part 27:59
Great Communication Tips - Part 114:25
Great Communication Tips - Part 219:20
Discover how asking targeted questions can steer any conversation, influence mood, reveal beliefs, and create insights, while building rapport through ethos, pathos, and logos.
Self-Talk & Powerful Language10:24
Miscommunication5:49
Still MORE Great Tips! Part 112:29
Still MORE Great Tips! Part 27:51
Still MORE Great Tips! Part 35:26
Final Thoughts and Suggestions5:57

Introduction7:55
Foundational Ideas That Create Powerful Leaders 13:27
Foundational Ideas That Create Powerful Leaders 213:19
Explore soft versus hard leadership styles, high-skill coaching, and staff development through psychology, time management, and NLP and REBT for greater loyalty and productivity.
Tips For Wise Leaders - Section 418:39
Lead by example and serve your staff, grounding decisions in what is reality. Build relationships and remove bottlenecks to improve flow, using time management and tailored processing styles.
Tips For Wise Leaders - Section 59:33
Tips For Wise Leaders - Section 612:10
Tips For Wise Leaders - Section 79:39
Wise leaders stay unbiased and nonjudgmental, assess situations without judgment, and set positive team norms by highlighting strengths, drawing on the best team aspects, and catching people doing things right.
Tips For Wise Leaders - Section 811:41
Lead with integrity by aligning actions with words, empower your staff, and foster trust. Encourage continuous self-examination and improvement through supportive leadership that builds loyalty and drives performance.
Tips For Wise Leaders - Section 914:57
Tips For Wise Leaders - Section 1011:15
Tips For Wise Leaders - Section 1110:17
Tips For Wise Leaders - Section 129:12
Tips For Wise Leaders - Section 137:40
Tips For Wise Leaders - Section 1412:12
Lead wisely by tackling problems while small, foster staff loyalty through genuine caring and open problem reporting, and stay flexible, listening for motivation while embracing change.
Tips For Wise Leaders - Section 1513:10
Tips For Wise Leaders - Section 1611:44
Advanced Tips For Wise Leaders - Section 1711:20
Advanced Tips For Wise Leaders - Section 1815:00
Advanced Tips For Wise Leaders - Section 1910:32
Transform knowledge into wisdom by applying understanding and skill, using bloodless coup strategies to persuade without conflict, and overcome blind spots and confirmation bias to boost leadership impact.
Advanced Tips For Wise Leaders - Section 2011:46
Advanced Tips For Wise Leaders - Section 2111:10
Recognize that boundaries are illusions; leverage your team, the library, and Google to find the solution hidden inside every problem.
Advanced Tips For Wise Leaders - Section 2213:01
Master how to navigate cycles and change in business as a wise leader by anticipating up and down phases, using questions to develop thinking, and teaching staff to generate solutions.
Advanced Tips For Wise Leaders - Section 2310:06
Advanced Tips For Wise Leaders - Section 2410:37
Advanced Tips For Wise Leaders - Section 2512:00
Final Thoughts For Wise Leaders8:15
BONUS VIDEO - "Dealing With 'Problem Employees'"5:06
Diagnose whether an employee's issues stem from attitude, skills, or resources, then take targeted actions. Hire for attitude, train for skills, and fix resource constraints to resolve the problem.

Introduction & Foundational Knowledge23:41
Master powerful sales tools, 10x growth, and psychology to achieve mastery through ethical, consultative selling. Build know you, like you, and trust you to boost repeat sales.
Main Sales & Marketing Training - Part One37:51
Main Sales & Marketing Training - Part Two20:22
Main Sales & Marketing Training - Part Three39:15
Main Sales & Marketing Training - Part Four15:18
Reframe objections to highlight benefits and build buyer confidence through demos, free trials, and guarantees. Use social proof and testimonials to accelerate closing.

Requirements

No experience required
Suitable for everyone!

Description

*UPDATE: 2021.01.20. - A 50-Questions Master Quiz has been added!

If You Only Buy ONE Course This Year … It's GOT To Be This One!

With over 42 hours of video content, 283 lectures, downloadable resources and bonuses - This is one of the most comprehensive business & marketing masterclasses available anywhere!

You'll also get access to:

Lifetime Access to course updates
Fast & Friendly Support in the Q&A section
Udemy Certificate of Completion Ready for Download

To make sure you find the information you are looking for the easiest, we have divided our Masterclass to 23 main sections:

1. Handle Difficult People Like A Pro