In this course I fit everything I've learned in my 11 year career with 350+ projects completed. All the sweat and tears I've spent over a decade in learning, I am giving to you within this course. All my secrets!

I want to help you be the best Zendesk admin you possible can. This way, we can help as many people as possible. Together.

I've helped clients like KhanAcademy, Porsche, Vorwerk, TradeRepublic, HappySocks, Earnin, Lowes  etc

The time to take action is now.

With this course you will:

• Make your life easier by learning everything about Zendesk

• Learn a framework of how to setup Zendesk

• Learn how to setup workflows

• Take the pain away of learning a complex tool like Zendesk

• Prepare for the Zendesk certification exam

• Learn to use all Zendesk functionality available: Triggers, Bots, Omnichannel, Web Widget

• Impress your colleagues with how easily you can make their lives better

• Create reports to keep an eye our for the important clients that bring in the most money for your company

• Discover your niche and impress your boss and clients

• Integrate your systems together to see client data across all platforms

• Get better reporting so agents will act quicker on information

• A Customer Experience strategy for more returning customers

• Get time back to focus on your business

• Save on staff costs, save on wages

• Reduce the time to work on CS and get more time for the business

I will do my best to upload new videos with new features being launched on Zendesk.

I am always looking for new talent so when you get your certification, say hi and let's work together.