
Develop confidence in holding people accountable by shaping culture, building trust, and using delegation and performance conversations to address accountability in remote and hybrid environments.
Reflect on your attitudes, behaviors, and challenges about accountability to build self-awareness and intentional leadership. Use the provided worksheet and engage in the course discussions to practice what you learn.
Explore psychological safety as a core driver of team culture, enabling openness and collaboration. Learn Google’s project Aristotle findings and the five factors shaping high-performing teams.
Learn practical strategies to boost psychological safety on your team by modeling vulnerability, reframing mistakes as learning opportunities, and cultivating curiosity through open questions and feedback.
Brainstorm practical ways to build psychological safety for your team using a PDF worksheet in a ten-minute activity, and understand why it's critical for high-performing teams.
Learn to delegate effectively to build trust and accountability, shifting from doing the work to orchestrating it through others.
Confirm understanding by reviewing takeaways, inviting questions, and asking the employee to repeat back their understanding. Proactively discuss potential blockers, help prioritize tasks, and gauge workload to align capacity.
Master best practices for delegating in group meetings: rotate note takers, review action items, assign owners and deadlines, and create a shared document to boost accountability.
Apply delegation tips for managers by providing a big picture context, describing desired results, communicating quality expectations, and agreeing on deadlines and milestones, while checking in to ensure clear communication.
Learn to conduct two-way performance conversations, diagnose root causes, set clear expectations, provide coaching, and create accountability through actionable, agreed-upon improvement plans.
Practice a 20-minute roleplay to improve performance conversations with a willing partner, using a handout and discussion points, outline scenario, and record yourself to review and share insights in discussion.
Learn to manage emotions in performance conversations by staying focused on problem solving, preparing with role-playing, and keeping calm to guide toward improvement.
Practice diaphragmatic breathing to calm your body, observe your breath, and slowly inflate and deflate an imaginary balloon to manage emotions during performance conversations.
Learn how to address behavioral issues by tying conduct to organizational values, choosing public or private discussions, and using the Bear framework to specify behavior, effect, alternative behavior, and result.
Learn to give high-quality, specific positive feedback using the be t framework (behavior, effect, and thank you) to reinforce good work and boost team accountability.
Explore how to hold people accountable in remote and hybrid settings, including diagnosing root causes, giving feedback, and conducting productive discussions with direct reports.
Ask your remote/hybrid team for feedback on what's working and what's not, including tech issues and interaction gaps, then create action plans to address issues and improve leadership agility.
Now that you have learned principles of accountability and managing in a hybrid or remote environment, let's put it all together! In the resources section, I have included two case studies to work through. Read through the situations and think through how you would manage them. Feel free to share your thoughts with other students.
Turn course learnings into practice by creating a formal action plan with smart goals, an accountability partner, and calendar reminders to apply strategies and improve team accountability.
Learn tips and techniques to be a leader who achieves great results while maintaining strong relationships with your team. Embrace hard work and growth on your leadership journey.
If you are a manager who wants to excel in your role, you need to be able to lead your team to achieve strong results. That might sound straightforward, but the truth is that being a manager can sometimes be pretty challenging. After all, people can be so complex! How do you create an environment in which different personalities can work together? What do you do when they aren’t doing what you want them to? And, how do you actually help them to collaborate and be productive, when they might not even be in the office? To be a high-performing leader, you need to master the principles of accountability. And, in this course, you’ll learn how to do that with confidence.
I created this highly practical Udemy course, based on my experience as a corporate psychologist and executive coach who has worked with thousands of leaders to accomplish their goals. I’ve seen what works with teams - and what doesn’t.
When it comes to accountability, some managers jump in with overly harsh criticism that demotivates their team members. Others shy away from giving constructive feedback, hoping that the performance will magically improve on its own. Others decide that no one can do it as well as they can and micro-manage or hold onto tasks that should be delegated to their team. Striking the right balance between empowering your staff to work independently while still maintaining control can sometimes be difficult. Add to that the challenge of managing your team when they’re working in a hybrid or virtual environment and it can feel pretty overwhelming.
Here’s the thing though - it’s totally doable! That’s why I developed this course. It’s filled with research-based tips and real-world strategies that will help you to build a culture of accountability on your team. You’ll be able to get results, without being a jerk. (Because truly, who wants to work for a jerk)?
In this course, you will:
Develop the skills to create an inclusive and trusting culture that leads to high performance
Master a step-by-step process to delegation to ensure that expectations are crystal-clear
Diagnose the root causes of under-performance, and learn how to have coaching conversations that lead to accountability
Develop strategies to deal with the emotions that can sometimes accompany difficult conversations
Discover critical skills for promoting accountability in office, virtual, and hybrid environments
Explore proven techniques for boosting your team’s productivity, regardless of where they’re working
In addition to the instructional videos, you’ll have plenty of opportunities to put the lessons into practice. Through review quizzes, self-reflection exercises, challenges, and case-studies, you’ll fine-tune your management skills so that you can instantly apply them in the workplace.
During my career, I’ve come into contact with a LOT of leaders. I’ve coached leaders who have excelled in their roles and been rewarded with their dream promotions. I’ve also come across leaders who have struggled – and some who have even been fired, because they just couldn’t get their teams to perform. One of the biggest differentiators of the managers who have been rock stars versus those who have failed has been their ability to drive for results and accountability, while also having their team feel good about the work they’re doing and the environment they’re doing it in. They’re also the ones who have been able to demonstrate agility in adjusting to our new work landscape by finding ways to foster collaboration, communication, and performance in remote or hybrid settings.
Want that to be you? You’re in the right place! In this course, you’ll learn how to do all of those things, and more.
Here are what some of the students who have taken this course have had to say:
"Great course. Well structured and delivered. I can already see how this will help me at work!"
"Really comprehensive course that covers actionable steps to holding people accountable. Instructor has a pleasant voice and is really engaging."
"I'm part way through the course, and it's great so far. I like how the instructor is explaining the concepts and sharing research to back it up. I'm looking forward to continuing and learning more."
"I'm not so great at having performance conversations, and that's why I decided to take this course. I'm so glad I did! The instructor is really knowledgable and engaging, and I've learned practical tips that make accountability seem a lot less intimidating, and more doable. I especially liked the part about diagnosing root causes, because it helped me to really think through what I'm trying to accomplish for accountability. I highly recommend this course."
Whether you’re a manager who feels as though you’re in a bit over your head, or you just want to hone your skills to perform at your peak, this course will help you.
Ready to get started? Sign up now!