The 7 Basic Tools of Quality
What you'll learn
- Quality tools
- Quantitative tools
- Data Analytics
- Root Cause Analysis
- Process mapping
The pursuit of quality within organisations is more important today than ever before. As organisations develop, innovate and grow, ensuring their processes and products maintain the highest level of quality is crucial to their success. To ensure this quality can be achieved, there are a number of tools available to organisations and their staff.
The 7 basic quality tools are mainly statistical in nature, and enable you to gain a greater insight into what is happening within your organisation and your key processes. This insight will enable you to launch quality based projects aimed at improving your offering to internal and external customers and improve your overall operation.
In this course, we will look at:
- Quality. What is quality, its importance and purpose?
- The basic tools of quality. We will cover process map, check sheet, histogram, pareto chart, fishbone diagram, 5 whys and run chart.
- A case study of a real life example of the delivery of these tools within an organisation.
At the end of this course, you will be able to deliver these tools in a range of projects to ensure quality based decisions can be made using the right data analysis and insight. This analysis and insight can be given by these tools - which is why they are so crucial in the journey to quality.
Who this course is for:
- Business Leaders
- Business Improvement Consultants
- Team Leaders / Managers
- Operational Leaders
- Business Professionals
Hi there, my name is Robert Chapman.
I have been working as a Business Improvement professional for many years now. In doing so, I have learned a number of key lessons about Business, People and Processes.
The work I have done has been to save organisations money (and I have saved organisations millions of dollars), make them and their teams more productive and efficient and future proof their operations. Specifically, I am an expert in:
- Lean Six Sigma.
- Root cause analysis.
- Process Improvement.
- Automation of processes.
- Business Case creation.
- Wider Business Improvement (such as cultural change, reporting and transition of work around the globe).
I shall be loading course content on Udemy around the topic of Business Improvement so please do check out the courses on offer.
I do love to hear from those of you that take my courses and am here to help wherever possible!