Customer Service: 6 Keys To Exceptional Customer Service
What you'll learn
- Understand what makes a great customer experience.
- Learn what brand personality really means.
- Spot and avoid common mistakes.
- See how your business impacts customer experience.
- Master the 6 key elements of excellent customer service.
- Apply what you learn to get better results.
- Increase customer satisfaction easily.
- Attract new customers by meeting their needs.
- Handle customer complaints effectively.
- Turn angry customers into happy and loyal customers.
Requirements
- Nothing - just a willingness to learn!
Description
Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?
This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don't get it right, you're missing out on sales and profits. We know that "the customer is always right", but few businesses take the time to identify exactly what the customer actually wants.
You Will Learn
What customer experience means
What brand personality means
Common mistakes businesses make
What areas of business impact the customer experience
The 6 key elements of a great customer experience
How to apply each element in business for fast, profitable and sustainable growth
Nigel has spent 30 years creating great customer experiences, and is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Who this course is for:
- Entrepreneurs and business owners
- Professionals dealing with, or managing a team who deals with, customers
- Professionals working in client-facing roles
- Anyone hoping to improve customer experience
Instructors
- 4.5 Instructor Rating
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- 192 Courses
The Expert Academy is a specialist creator, publisher and distributor of high-quality online courses. We bring together leading experts from around the world so you can learn from the best.
Our experts will teach you skills that will have an immediate positive impact on your life. We help you learn from the very best.
- 4.5 Instructor Rating
- 32,715 Reviews
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- 64 Courses
Lahcen is a seasoned online course creator and marketer with nearly a decade-long track record of success. His expertise lies in creating online courses that captivate learners and generate tangible results, from market research to course launch, landing page optimization, content repurposing, and online course promotion.
Having successfully served a diverse range of clients, from solopreneurs to top e-learning companies, Lahcen has established himself as a leader in the online course creation and marketing industry. With a particular focus on Udemy, he has also helped his clients publish and sell courses on various other platforms like Thinkific, Teachable, and Allison.
Lahcen's courses, as well as those of his clients, have positively impacted the lives of millions of learners worldwide. His approach to online course creation and marketing is rooted in his deep understanding of the market and his ability to develop engaging content that resonates with learners.