Customer Service: 6 Keys To Exceptional Customer Service
What you'll learn
- Understand what makes a great customer experience.
- Learn what brand personality really means.
- Spot and avoid common mistakes.
- See how your business impacts customer experience.
- Master the 6 key elements of excellent customer service.
- Apply what you learn to get better results.
- Increase customer satisfaction easily.
- Attract new customers by meeting their needs.
- Handle customer complaints effectively.
- Turn angry customers into happy and loyal customers.
Requirements
- Nothing - just a willingness to learn!
Description
Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?
This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don't get it right, you're missing out on sales and profits. We know that "the customer is always right", but few businesses take the time to identify exactly what the customer actually wants.
You Will Learn
What customer experience means
What brand personality means
Common mistakes businesses make
What areas of business impact the customer experience
The 6 key elements of a great customer experience
How to apply each element in business for fast, profitable and sustainable growth
Nigel has spent 30 years creating great customer experiences, and is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Who this course is for:
- Entrepreneurs and business owners
- Professionals dealing with, or managing a team who deals with, customers
- Professionals working in client-facing roles
- Anyone hoping to improve customer experience
Instructors
- 4.5 Instructor Rating
- 49,346 Reviews
- 376,963 Students
- 216 Courses
The Expert Academy is a specialist creator, publisher and distributor of high-quality online courses. We bring together leading experts from around the world so you can learn from the best.
Our experts will teach you skills that will have an immediate positive impact on your life. We help you learn from the very best.
- 4.5 Instructor Rating
- 34,077 Reviews
- 214,794 Students
- 65 Courses
I help course creators maximize sales on Udemy whether they are new, struggling, or already successful.
For over 10 years, I’ve built course businesses, fixed courses that weren’t selling, and stepped in when instructors needed someone who delivers real results.
From strategy to execution, I make sure Udemy courses reach the right audience, deliver lasting value, and stay profitable.
I’ve managed hundreds of courses on Udemy: growing enrollments, fixing what’s broken, and turning content into business. I’ve helped courses go from zero sales to bestsellers, turned first-time creators into Udemy partners, and built portfolios that bring in 6 figures.
If your courses have potential, I’ll make sure they pay off.