The 2022 Microsoft Teams Calling and Phone System Course

Explore the calls application view, using the phone and contacts tabs to dial with the field and dial pad, and manage history, voicemails, shared lines, and speed dial.

Create a speed dial of internal contacts by adding one at a time via the ellipsis, then call via audio or video, and remove contacts as needed.

Access and add internal and external contacts from the contacts tab, confirm users, and use instant messaging, email, video, or audio calls to communicate.

Learn to manage your Teams contacts by using the ellipses menu to edit internal and external users, assign speed dial, and block or delete entries.

Add contacts in Outlook to make them accessible in Teams by completing the contact card with full name, company, job title, and phone number; otherwise they won't appear in Teams.

Review the history section to view incoming, outgoing, and missed calls, and use the ellipsis to call back, chat, or add the user to contacts or speed dial.

Review missed voicemail transcripts in history, open the voicemail pane, and play with adjustable speed; reply via quick message or chat, and initiate audio or video calls as needed.

Learn to place outgoing calls in Teams via the calls app, dial pad, or search bar; start audio or video calls from contacts, groups, or phone numbers.

Answer incoming internal calls via video or audio, decline to voicemail with the read receiver button, and handle external PSTN calls with audio only; banners indicate transfers and intended recipients.

Hover over a profile icon to open the information card, view a colleague's role and details, and quickly start audio or video calls, messages, or emails within the team environment.

Navigate the call experience in Microsoft Teams, reposition and resize the call window, use in-call controls to manage internal, external, and group calls, and share content or end the call.

Access the dial pad during internal, group, or external calls by navigating to the ellipsis and selecting dial pad, then type numbers with the keyboard or click.

Use the participants pane across all call types to add internal or guest callers, manage mute and spotlight, assign attendee or presenter roles, and dial PSTN numbers.

Open device settings from the ellipsis to adjust audio and video devices during a call, set volume, control noise suppression, and toggle video mirroring for your personal view.

Access call health via the ellipsis to review and diagnose issues on in-progress calls, and analyze the metrics for network, audio, video, and screen sharing from the call health pane.

Place a caller on hold during a Teams call, hear hold music, and monitor the hold time in the in-progress call window, then resume with the resume button to continue.

Transfer calls in Microsoft Teams by placing a call on hold, opening the transfer window, and choosing internal or external transfers with ring back and voicemail options.

Master the consult then transfer feature to warm transfer calls using chat or audio, and optionally share your desktop or window to assist colleagues.

Explore the park call feature in Microsoft Teams to put a call on hold on one device and pick it up on another with an assigned code.

Turn on live captions in Teams calls to read real-time transcriptions of who is speaking, adjust the spoken language, and use per-user subtitles in challenging listening environments.

Start transcription from the ellipsis to log your call, adjust the spoken language (which will not translate the call), and review the transcript later in the call history.

Record audio and video calls, with automatic transcription and a banner notification on Teams, while mobile users hear an audio notice; recordings remain for 60 days and can be extended.

Mute notifications from the ellipsis to silence alerts during a call; background notifications still compile, but audio alerts stop, with only urgent messages, new calls, or started meetings getting through.

Learn to mute and unmute your microphone during a call using the icon, distinguish enabled and disabled states, and toggle with the spacebar after first use, while managing background noise.

Choose leave or end to manage calls—use the leave button for external PSTN calls or the dropdown menu on a group call to end it after confirming, preventing rejoin.

Explore tools for 1:1 and group Teams calls with Microsoft phone system, including chat, video on/off, screen share, PowerPoint Live, system audio, and gallery options.

Access and customize your call settings, including where and how long calls ring, what happens if unanswered, and options for voicemail, forwarding, ringtones, tty device, and assigned call queues.

Tailor the calls ring me options to decide who rings, simultaneous ringing, call groups, and how unanswered calls route to voicemail or other numbers.

Learn how to forward calls in Microsoft Teams, including forwarding to voicemail, a new number or contact, a delegate group, or a call group, with ring order and save options.

Preview and choose ringtones for direct, forwarded, and delegated calls, using the dropdown menu and play button. Changes save automatically.

Enable a tty device in the Teams environment by connecting the device, turning on tty mode in accessibility settings, and signing out/in if unrecognized; do not unplug the device.

Learn how to set up and customize your Teams voicemail by navigating settings, configuring voicemail, recording a greeting, and updating it anytime using the in call prompts.

Set up and manage your voicemail call answer rules to control whether callers leave a message, hear your greeting, or transfer to another person.

Update your voicemail greeting language to tailor automated menu recordings and the default greeting, using the configure voicemail under greeting language to choose from over 30 options and apply changes.

Customize the default voicemail and out-of-office greetings by typing a new message to replace the automatically generated text. Select configure voicemail to customize, then confirm and apply changes.

Record your out-of-office voicemail greeting in Microsoft Teams by accessing settings, calls, and configure voicemail. The greeting is recorded but not yet turned on.

Learn how to enable or disable your out-of-office greeting in Teams, choose from always on, Outlook auto-reply integration, or calendar-based scheduling, and confirm changes.

Explore Microsoft Teams call delegates, internal colleagues who can make or receive calls on your behalf and be managed through permissions and the manage delegates settings.

Set up and send calls to your delegates by adding a new delegate, selecting permissions, and enabling forwarding; Teams notifies the delegate via instant message.

Open the managed delegates from the general tab to review and update delegate permissions, then save your changes. Remove a delegate by selecting the remove delegate option.

Place a call as a delegate using the calls app view, enter the number, and select the delegated user from the dropdown. The call begins and shows who it’s for.

View calls placed or received by your delegates on your behalf, with call details, and note you cannot join or manage those calls that appear in the delegate's call history.

Understand how auto attendants and call queues route callers to the right department, display the queue name on incoming calls, and use a Power BI dashboard template for reporting.

Manage your availability for assigned queues in Microsoft Teams calling. Open settings from your profile icon, go to the calls tab, and toggle each queue off to prevent calls.

Microsoft Teams calling lets you manage calls while connected to your team's environment, with hold, transfer, call parking, screen sharing, captioning, recording, and metrics for wait times and abandoned calls.