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The 2022 Microsoft Teams Calling and Phone System Course

Name: The 2022 Microsoft Teams Calling and Phone System Course
Rating: 4.5 (28 reviews)

Learn and Master the Microsoft Teams Calling and PSTN Calling system and tools!

Created byTripleC365 Inc.

Last updated 4/2022

English

What you'll learn

Microsoft Teams Calling and Phone System Technologies in a Professional Context
Learn to use the full functionality of Microsoft Teams Calling Features
Make Calls, Receive Calls, Transfer Calls, and Manage Your Phone System like a Pro
Advanced Features to set you ahead of the curve on the Phone System in Microsoft Teams

Course content

9 sections • 48 lectures • 1h 20m total length

Course Introduction1:42
Phone System Technology and PSTN Calling1:30
Microsoft Teams uses a cloud-based phone system for internal calls over the internet, distinct from PSTN; enable a PSTN plan to obtain a ten-digit number for local or long-distance calls.

Tour of the Calls Application View2:06
Access and Add Contacts to your Speed Dial1:18
Access and Add People to your Contacts List2:05
Manage Your Contacts List1:48
Adding and Managing Teams Contacts Through Outlook1:34
Using the Call History Section1:27
Review the history section to view incoming, outgoing, and missed calls, and use the ellipsis to call back, chat, or add the user to contacts or speed dial.
Checking Your Teams Voicemail2:08
Review missed voicemail transcripts in history, open the voicemail pane, and play with adjustable speed; reply via quick message or chat, and initiate audio or video calls as needed.

Your Active Phone Call Tour2:01
Access Dial Pad1:05
The Participants Pane3:47
Manage Your Device Settings While in a Call1:34
Call Health1:05
Placing a Caller on Hold0:58
Place a caller on hold during a Teams call, hear hold music, and monitor the hold time in the in-progress call window, then resume with the resume button to continue.
Transferring a Call to Another User or Phone Number1:44
Transfer calls in Microsoft Teams by placing a call on hold, opening the transfer window, and choosing internal or external transfers with ring back and voicemail options.
The Consult then Transfer Feature4:21
The Park Call Feature1:14
Explore the park call feature in Microsoft Teams to put a call on hold on one device and pick it up on another with an assigned code.
Turn on Live Captions1:37
Start Transcription1:46
Start transcription from the ellipsis to log your call, adjust the spoken language (which will not translate the call), and review the transcript later in the call history.
Record a Call2:16
Mute Notifications0:50
Mute and Unmute Your Call0:52
Leave or End Your Call1:09
Features and Tools of a 1:1 Teams Call or Group Call4:04

Accessing and Understanding Your Call Settings1:17
Explore and Update the "Calls Ring Me" Options3:07
Tailor the calls ring me options to decide who rings, simultaneous ringing, call groups, and how unanswered calls route to voicemail or other numbers.
Explore and Update the "Forward My Calls" Options2:12
Learn how to forward calls in Microsoft Teams, including forwarding to voicemail, a new number or contact, a delegate group, or a call group, with ring order and save options.
Update Your Ringtones1:02
Use a TTY Device in the Teams Environment0:50

Understanding and Accessing Call Delegates1:10
Set Up and Send Calls to Your Call Delegates1:33
Manage Your Delegates0:56
Open the managed delegates from the general tab to review and update delegate permissions, then save your changes. Remove a delegate by selecting the remove delegate option.
Reviewing Permissions of a User you Support1:15
Place a Call as a Delegate0:48
Place a call as a delegate using the calls app view, enter the number, and select the delegated user from the dropdown. The call begins and shows who it’s for.
View Calls Being Received or Placed on Your Behalf0:53
View calls placed or received by your delegates on your behalf, with call details, and note you cannot join or manage those calls that appear in the delegate's call history.

Requirements

No requirements necessary!

Description

Immerse yourself in our complete and instructional video series that will take your skill level from beginner to pro in 2022 with our new Microsoft Teams Claling and Phone System Course. This course has been completely updated for 2022 and has all of the new features and functions that you'll need to know. Whether you work as a corporate/business professional, or in a CAll Center, this series is for you!

This video series includes ALL of the new features available in 2021. We have structured this course into 8 Sections which houses over 45 bite sized videos, facilitating a self-paced learning experience.

We pride ourselves on our Corporate Training & Adoption experience, and now you can access our professional level of training in the comfort of your own home, or office, and at your own pace.

This course covers all aspects of the Microsoft Teams Calling and Phone System Features, and is separated into helpful sections to help you gradually improve. Are you ready to begin your journey with Microsoft Teams Calling?

The Sections are:

1. Introduction

2. Calls Application View

3. Placing and Receiving Calls in Teams

4. In Calls Controls

5. Customizing Your Teams Calling Features

6. Your Voicemail Options

7. Teams Calling Delegate

8. Calls Queues and Reporting

9. Conclusions

At Competitive Computing Consultants Inc., we didn't get here alone, and neither will you. We look forward to answering any questions you have or helping in any way that we can. If you have any questions, message us through the Udemy App once the course has been purchased, and we will be more than happy to help you with your specific use case, or issue that you have.

Who this course is for:

Microsoft Teams Users
Anyone who needs to use the Phone System in Microsoft Teams

The 2022 Microsoft Teams Calling and Phone System Course

What you'll learn

Explore related topics

Course content

Introduction2 lectures • 3min

Calls Application View7 lectures • 12min

Placing and Receiving Calls in Teams3 lectures • 6min

In Calls Controls16 lectures • 30min

Customizing Your Teams Calling Features5 lectures • 8min

Your Voicemail Options6 lectures • 10min

Teams Calling Delegates6 lectures • 7min

Call Queues and Reporting2 lectures • 2min

Conclusion1 lecture • 1min

Requirements

Description

Who this course is for: