
Explore the fundamentals of business continuity management, its importance, and the BCM structure. Learn the roles, ownership, crisis management concepts, and escalation steps across normal operations and during crises.
Discover how business continuity management defines its purpose, benefits, and necessity, illustrated by a daily life incident video.
Explain why and what is business continuity management, and outline its stages: emergency response, crisis communication, and business recovery, to safeguard stakeholders, ensure timely recovery, and maintain operations and reputation.
Protect employees' health and safety, maintain uninterrupted supply chains, salvage office equipment, and restore infrastructure and customer services, as business continuity management identifies resources and interdependencies to minimize impact.
Explore causes of incidents across natural, economic, information, physical, criminal, environmental, infrastructure, and manmade disasters, and show how an ineffective bcm yields loss of income, reputation, and legal penalties.
Explore the business continuity management lifecycle from understanding the organization and risk assessment to defining recovery strategies, developing plans, testing, and embedding business continuity management in culture.
Explore ISO 22301 and the business continuity management system, including disruption response, risk assessment, business impact analysis, and testing of plans to ensure resilience.
Learn how to perform a business impact analysis according to ISO 22301, determine MTPD, RTO, and RPO, and integrate with risk assessment for effective BCM.
Discover the purpose of ISO 27001, an information security management system standard that helps identify and manage information security risks, protect sensitive data, and reassure stakeholders.
Explore ISO 27001 risk management and methodology by identifying information assets, assessing impact and likelihood, and selecting treatments to protect confidentiality, integrity, and availability.
Master the six simple steps of business continuity planning: prepare to plan, define objectives, identify risks and impacts, develop strategies, identify teams and tasks, and test your plan.
Explore how to write an effective business continuity plan by setting senior-level policy, performing risk assessment and business impact analysis, mapping dependencies, and testing for resilience.
Assess pandemic risks and conduct a business impact analysis to identify essential services and recovery steps. Build a practical continuity plan with defined roles and clear communication for outages.
Explore how to implement ISO 27001 and ISO 22301 for business continuity using a documentation toolkit, featuring templates, step-by-step guidance, and expert support for fast deployment.
Handle incidents promptly to prevent crises or disasters, and protect the group's interests by ensuring organizational survival through the lifecycle, master processes, and simple structure of business continuity management.
Explore the structure and ownership of the business continuity management program, define business as usual and crisis, outline roles and responsibilities, and note statutory requirements for PKM across countries.
Explore how business continuity management covers business as usual and crisis stages, detailing roles from department continuity coordinators to the crisis management committee and the crisis stage structure.
Explore occupational health and safety regulation through OSHA and its act, emergency response, and global adoption, with examples from the United States, Malaysia, Kenya, and Taiwan.
Regulators require board ownership of business continuity management and preparedness evaluations to prevent systemic risks, with BCM ownership in operations and crisis, and occupational safety duties for employees and visitors.
Define what constitutes a crisis and crisis management, distinguish crisis management from crisis communication, and outline escalation and communication steps aligned with business continuity plans to contain disruption.
Understand crisis communications within a four-stage business continuity program—prevention and preparedness, response, recovery, and normalization—along with essential tools like SOPs, evacuation plans, and crisis management guidelines.
Learn to build a crisis communication plan that identifies audiences, drafts audience-specific messages, and coordinates a crisis information center and contact center to inform stakeholders promptly.
Develop a four-step business continuity plan using a business impact analysis, recovery strategies, an IT plan, and resource requirements from internal and third parties to meet the recovery time objective.
Coordinate an IT disaster recovery plan with business continuity, using risk assessment, risk register, data backup strategies, and recovery time objectives to protect data and enable rapid restoration.
Explore how a crisis management plan activates a crisis management system, coordinating a crisis command center and functional teams to execute incident action plans and manage resources during disruptions.
Learn the six-step escalation and communication process from incident discovery to recovery, involving the crisis management committee and incident management team, and apply disruption levels from green to black.
Ensure staff safety and keep critical business functions running during crises by activating escalation and communication processes and emergency, disaster recovery, and continuity plans.
Managing business operations in current times is a big challenge. Apart from having to keep looking at the bottom lines and market shares, the management has another major area to be concerned about which is continually keep assessing the risk to the business from all quarters and build disaster recovering plan in place. With the advent of Covid-19, it's never be important to think resiliently like this time. Now businesses are considering incorporating a business continuity management system or at least having a plan for that.
Business Continuity Management is one of the most prominent components within Enterprise-Wide Risk Management framework (ERM) , therefore, all biggest consulting firms like Mckinsey, BCG, Bain, PwC consulting, KPMG consulting, Deloitte consulting, EY consulting are providing operational risk advisory services to dozen companies around the world.
This course is based on my 12 years of experience in auditing many elite organizations around the world and understand how they ensure business operation continuity during challenging times and how business resiliency proves its effectiveness.
BY ATTENDING THIS COURSE, you would be able to:
- Explain why we need BCM
- Define what is BCM and objectives of BCM Programme
- Describe the phases in the BCM Life Cycle
- Understand the roles and responsibilities of each party in the BCM program.
- Explain what is "business as usual" (BAU)
- Recognize who should be responsible to develop, implement, participate and cultivate BCM
• during BAU
• during crisis
- State the statutory requirements for BCM from certain countries around the world.
- State what crisis is
- Define what crisis management is
- Differentiate between crisis management and crisis communication
- Describe what should be done in the event of crisis as according to the BCM plans
- Explain the escalation and communication process during crisis
- Work like risk professionals in any organization around the world.
- Get a certificate of completion of this course